Matilde Mwalundange
Windhoek
Summary
I am a highly motivated individual, and I have a strong desire to succeed. I am always willing to go the extra mile to get the job done. I am also a team player, and I believe in working together to achieve common goals. Analytical and proactive developer with customer service, time management skills and ability to troubleshoot user issues across macOS, Android, Windows, and Linux operating systems. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Fiber Support and Data Agent
Mobile Telecommunication Company (MTC)
Windhoek
08.2023 - Current
- Provided technical assistance to agents and clients in resolving technical issues, including troubleshooting software problems on mobile devices.
- Conduct regular network testing and monitoring to ensure fiber optic networks are functioning correctly and efficiently.
- Identify and troubleshoot issues with fiber optic cables, connections, and equipment, including routers, switches, and other network devices.
- Optimize network performance by analyzing network traffic patterns, identifying bottlenecks, and implementing improvements.
- Generate reports on network performance, fault occurrences, and other relevant metrics to support proactive maintenance and planning.
Call Center Agent
Mobile Telecommunication Company (MTC)
Prosperita, Windhoek
08.2021 - 07.2023
- Advising customers on products and services provided by MTC
- Assisting with troubleshooting of troublesome MTC-sold communication devices, such as phones, routers, dongles, and others.
- Provided accurate information on products and services to customers.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
System Engineer (Intern)
Silnam IT Solutions (PTY) ltd
Windhoek
06.2020 - 12.2020
- Effectively managed computer server support, troubleshooting, and maintenance for the network infrastructure at Silnam IT Solutions.
- Streamlined workstation setup by organizing tasks such as ethernet cable creation and OS installations.
- Installed and upgraded operating systems including Windows, Ubuntu, and Linux.
- Implemented installation and engagement procedures for both Oracle enterprise databases 11.2.0.4 and Oracle 12c database.
- Created and implemented bash scripts for automated execution, along with establishing corresponding cron jobs.
- Successfully handled the configuration and operation of multiple mail servers like Postfix, Zimbra, Sendmail, and Axigen.
- Utilized a variety of Network & Device monitoring tools and Intrusion Detection/Prevention tools to efficiently monitor and repair network points.
Education
Bachelor Honours: Information Security - Computer Science
Windhoek
Windhoek,Namibia10-2022
Bachelor Degree: System Administration - Computer Science
Namibia University Of Science Technology
Windhoek ,Namibia10-2019
High School Diploma -
C.J Brandt High School
Windhoek,namibia11-2015
Skills
- Communication Skills
- Time management and Consistency
- Customer Service
- Problem-Solving Skills
- Operating Systems
- Technical Support
- Troubleshooting Skills
- Information Security
Personal Information
ID No: 97060300430
Nationality: Namibian
Residential: Erf B11,Walvis Street, Havana,Katutura
Activities
- Sports-Athletics
- Dancing
Languages
English
First Language
English
Advanced (C1)
C1
Oshiwambo
Proficient (C2)
C2
References
References available upon request.
Timeline
Fiber Support and Data Agent
Mobile Telecommunication Company (MTC)
08.2023 - Current
Call Center Agent
Mobile Telecommunication Company (MTC)
08.2021 - 07.2023
System Engineer (Intern)
Silnam IT Solutions (PTY) ltd
06.2020 - 12.2020
Bachelor Honours: Information Security - Computer Science
Windhoek
Bachelor Degree: System Administration - Computer Science
Namibia University Of Science Technology
High School Diploma -
C.J Brandt High School
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