Andreas Mutunda
Windhoek
Summary
Microsoft Administrator with 7 years of experience in server environment support and network infrastructure management. Proven ability to optimize systems, reduce redundancy, and troubleshoot complex issues while adhering to project requirements. Expertise in upgrading software and hardware, monitoring network performance, and implementing cybersecurity measures such as firewalls and antivirus solutions. Strong skills in network security, system administration, and cloud services management, ensuring efficient IT operations and high productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator - Microsoft Platform
MTC Namibia
Windhoek
08.2019 - Current
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Oversaw storage management, data migration, backups and drive replacements.
- Performed regular backups of critical data and documents.
- Installed, tested and evaluated new systems, applications and patches.
- Set up, optimized, and managed network equipment.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Analyzed system logs to identify suspicious activities or anomalies.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Resolved complex technical problems within established service level agreements.
- Provided guidance on best practices related to system administration procedures.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Developed and maintained comprehensive documentation for system configurations and procedures.
IT Support Engineer
Electronic Commission of Namibia
Windhoek
01.2019 - 08.2023
- Tracked network and telephony devices for performance and load threshold metering.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Secured network systems by establishing and enforcing access control policies.
Helpdesk Technician
HELPLINE CHILDLINE NAMIBIA
Windhoek
01.2017 - 01.2019
- Supported remote desktop connections for users requiring assistance offsite.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained records, logs, and lifecycle documentation of work requests.
- Tracked computer system and network performance to identify root causes of issues.
- Maintained internet and intranet websites.
- Provided technical support for users via phone, email, and in-person interactions.
- Diagnosed hardware and software issues to ensure timely resolution of user problems.
- Maintained detailed records of support requests and resolutions in the help desk system.
- Assisted in training new staff on help desk procedures and software tools.
- Facilitated communication between users and technical teams to streamline issue resolution.
- Collaborated with IT teams to improve system performance and user experience.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Developed user guides and documentation to enhance knowledge sharing among staff.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Configured security settings or access permissions for groups and individual users.
Education
Bachelor of Science - Cyber Security - Honours in Digital Forensics
Namibia University of Science and Technology
Windhoek01-2024
Bachelor of Science - System administration
Namibia University of Science And Technology
Windhoek, Khomas12.2019
Master of Science - Science Information Technology
University of Namibia - In progress
WindhoekSkills
- Ability to collaborate
- Adaptability
- Emotional intelligence
- Time management
- Empathy
- Customer service
- Communication
- Conflict management
- Backup and recovery
- Network security management
- Operating systems upgrades
- System performance monitoring
- Network troubleshooting
- IT infrastructure management
- Technical support escalation
- Attention to detail
- Patch management
- Server improvements
- Incident management
- Active directory
- Server management
- End point configurations
- Mobile device management
- Technical support
Languages
English - Upper intermediate, Rukwangali - Intermediate, Oshiwambo
References
Name: Mr Tjunda
Position: Supervisor ECN
Company: ECN
Contact: 0813130574
Email: TjundaS@gmail.com.na
Name: Naftali Nakasole
Position: System administrator
Company: MTC
Contact: 0813210684
Email: Nnakasole@mtc.com.na
Name: Angelo Hommand
Position: Technical Architect Cybersecurity
Company: BCX Namibia
Contact: 0817195512
Email: angelo.hammond@bcx.com.na
Name: Heiki Nakanyala
Position: Senior Network Administrator
Company: MTC
Contact: 0812001248
Accomplishments
Unsung Hero - 2020 MTC awards
Contributed to MTC Namibia’s successful ISO Certification for its Integrated Management System, covering six international standards:
ISO 9001 (Quality Management), ISO 22301 (Business Continuity), ISO 27001 (Information Security), ISO 20000-1 (IT Service Management), ISO 45001 (Health & Safety), and ISO 14001 (Environmental Management).
This milestone positioned MTC as the first telecom operator in Namibia and SADC to achieve certification across all six standards simultaneously, and the first in Africa to implement the 2022 vers
Certification
Cybersecurity & Information Security
- Fortinet NSE 3 Network Security Associate
- Fortinet Certified Associate in Cybersecurity
- CyberOps Associate – Cisco Networking Academy
- Exposure Management Certification – XM Cyber
- ISO/IEC 27001:2022 Lead Auditor – Mastermind Assurance
- NAMS/ISO/IEC 27001:2021 Development and Implementation – NSI
- NAMS/ISO/IEC 27001:2021 Awareness and Introduction – NSI
- Introduction to Critical Infrastructure Protection (CIP) – OPSWAT
- CCNAv7: Introduction to Networks – Cisco
- CCNAv7: Enterprise Networking, Security, and Automation – Cisco
- CCNP Enterprise: Core Networking – Cisco
- Network Security – Cisco
- Partner: NDG Linux Unhatched – Cisco
- Fiber Optic Training Certificate of Completion
- MS-102 Microsoft 365 Administrator Essentials
- Set up Microsoft Intune – Microsoft Learn
- Train users on the new Windows and Microsoft 365 Apps features – Microsoft Learn
- Protect against security threats on Azure – Microsoft Learn
- Build a cloud governance strategy on Azure – Microsoft Learn
- Choose the right Azure services by examining SLAs and service lifecycle – Microsoft Learn
- Examine privacy, compliance, and data protection standards on Azure – Microsoft Learn
- Secure network connectivity on Azure – Microsoft Learn
- Choose the best monitoring service for visibility, insight, and outage mitigation – Microsoft Learn
- Cloud Concepts – Principles of cloud computing – Microsoft Learn
- Veeam Data Platform Onboarding
- Veeam Backup for Microsoft 365 Onboarding
- Managing Digital Transformation with Open Digital Framework Awareness – TM Forum
Timeline
System Administrator - Microsoft Platform
MTC Namibia
08.2019 - Current
IT Support Engineer
Electronic Commission of Namibia
01.2019 - 08.2023
Helpdesk Technician
HELPLINE CHILDLINE NAMIBIA
01.2017 - 01.2019
Bachelor of Science - Cyber Security - Honours in Digital Forensics
Namibia University of Science and Technology
Bachelor of Science - System administration
Namibia University of Science And Technology
Master of Science - Science Information Technology
University of Namibia - In progress
Similar Profiles
Ngunondjo KauariNgunondjo Kauari
Sales Assistant at MTC NamibiaSales Assistant at MTC Namibia
Andreas MutundaAndreas Mutunda
Network and Server administrator at MTC NamibiaNetwork and Server administrator at MTC Namibia
Tuhafeni NashipiliTuhafeni Nashipili
Graduate in trainee in Circuit Switch administrator at MTC NamibiaGraduate in trainee in Circuit Switch administrator at MTC Namibia
Audrey Wendy GAROSASAudrey Wendy GAROSAS
Client Retention Officer at Medscheme Namibia/ NHPClient Retention Officer at Medscheme Namibia/ NHP
Petra Erna SabathaPetra Erna Sabatha
System Analyst at Telecom NamibiaSystem Analyst at Telecom Namibia