Andreas Mutunda

MTC Namibia

Windhoek

08.2019 - Current

Deployed operating systems upgrades and security patching in accordance with IT policies.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Oversaw storage management, data migration, backups and drive replacements.
Performed regular backups of critical data and documents.
Installed, tested and evaluated new systems, applications and patches.
Set up, optimized, and managed network equipment.
Created configuration guides for deploying new desktops, laptops and mobile devices.
Supported, configured, maintained and upgraded customer networks and in-house servers.
Analyzed system logs to identify suspicious activities or anomalies.
Monitored system performance to ensure optimal operations and identified potential issues.
Monitored application and print servers, rapidly responding to faults and malfunctions.
Coordinated with third-party vendors for resolution of incidents or provisioning services.
Resolved complex technical problems within established service level agreements.
Provided guidance on best practices related to system administration procedures.
Conducted research on emerging technologies in order to identify opportunities for improvement.
Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
Developed and maintained comprehensive documentation for system configurations and procedures.