Matilde Mwalundange
Windhoek,Khomas
Summary
I am a highly motivated individual, and I have a strong desire to succeed. I am always willing to go the extra mile to get the job done. I am also a team player, and I believe in working together to achieve common goals. Analytical and proactive developer with customer service, time management skills and ability to troubleshoot user issues across macOS, Android, Windows, and Linux operating systems. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Sales Advisor: Retail Store
Mobile Telecommunications Company
Walvis Bay, Erongo
12.2024 - Current
- Promptly respond to customer inquiries and communicate with customers through various channels. Ensure efficient customer queues and services, and escalate issues to the Supervisor: Retail Stores as needed.
- Promote and cross-sell MTC products and services to customers to drive sales growth and maximize sales opportunities.
- Handle data-related requests and queries promptly, ensuring timely customer service. Address customers needs and escalate issues when necessary, and ensure thorough follow-up.
- Suggested suitable products to customers for enhanced shopping experience.
Fiber Support and Data Agent
Mobile Telecommunication Company (MTC)
Windhoek, Namibia
08.2023 - 12.2024
- Provided technical assistance to agents and clients in resolving technical issues, including troubleshooting software problems on mobile devices.
- Conduct regular network testing and monitoring to ensure fiber optic networks are functioning correctly and efficiently.
- Identify and troubleshoot issues with fiber optic cables, connections, and equipment, including routers, switches, and other network devices.
- Optimize network performance by analyzing network traffic patterns, identifying bottlenecks, and implementing improvements.
- Generate reports on network performance, fault occurrences, and other relevant metrics to support proactive maintenance and planning.
Call Center Agent
Mobile Telecommunication Company (MTC)
Prosperita, Windhoek, Namibia
08.2021 - 07.2023
- Advising customers on products and services provided by MTC
- Assisting with troubleshooting of troublesome MTC-sold communication devices, such as phones, routers, dongles, and others.
- Provided accurate information on products and services to customers.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
System Engineer (Intern)
Silnam IT Solutions (PTY) ltd
Windhoek, Namibia
06.2020 - 12.2020
- Effectively managed computer server support, troubleshooting, and maintenance for the network infrastructure at Silnam IT Solutions.
- Streamlined workstation setup by organizing tasks such as ethernet cable creation and OS installations.
- Installed and upgraded operating systems including Windows, Ubuntu, and Linux.
- Implemented installation and engagement procedures for both Oracle enterprise databases 11.2.0.4 and Oracle 12c database.
- Created and implemented bash scripts for automated execution, along with establishing corresponding cron jobs.
- Successfully handled the configuration and operation of multiple mail servers like Postfix, Zimbra, Sendmail, and Axigen.
- Utilized a variety of Network & Device monitoring tools and Intrusion Detection/Prevention tools to efficiently monitor and repair network points.
Education
Bachelor Honours: Information Security - Computer Science
Windhoek
Windhoek, Khomas 02.2021 - 04.2022
Bachelor Degree: System Administration - Computer Science
Namibia University Of Science Technology
Windhoek, Khomas 02.2016 - 04.2018
High School Diploma - SCIENCE
C.J Brandt High School
Windhoek, Khomas 01.2011 - 11.2015
Skills
- Communication Skills
- Time management and Consistency
- Customer Service
- Problem-Solving Skills
- Operating Systems
- Technical Support
- Troubleshooting Skills
- Information Security
- Ability to work under pressure
- Sales orientated with strong persuasion skill
Personal Information
ID No: 97060300430
Nationality: Namibian
Residential: Erf B11,Walvis Street, Havana,Katutura
Languages
English
Native language
English
Advanced (C1)
Oshiwambo
Native
Afrikaans
Beginner
References
References available upon request.
Timeline
Sales Advisor: Retail Store
Mobile Telecommunications Company
12.2024 - Current
Fiber Support and Data Agent
Mobile Telecommunication Company (MTC)
08.2023 - 12.2024
Call Center Agent
Mobile Telecommunication Company (MTC)
08.2021 - 07.2023
Bachelor Honours: Information Security - Computer Science
Windhoek
02.2021 - 04.2022
System Engineer (Intern)
Silnam IT Solutions (PTY) ltd
06.2020 - 12.2020
Bachelor Degree: System Administration - Computer Science
Namibia University Of Science Technology
02.2016 - 04.2018
High School Diploma - SCIENCE
C.J Brandt High School
01.2011 - 11.2015
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