Esna Mangundu

• Contributed to development and implementation of both strategic business plans and IT strategy at MTC.
• Contributed to development and implementation of IT policies and procedures for efficient IT operations.
• Proactively collaborated with Information Security Office to identify and mitigate IT risks, ensuring company-wide compliance with security policies and regulations.
• Established communication channels to address stakeholder concerns about network performance. Supervised and mentored junior network administrators and interns in network support best practices, fostering collaborative team environment.
• Prioritized projects effectively under shifting deadlines.
• Monitored daily operations of IT infrastructure. Oversaw installations, upgrades, and maintenance of IT infrastructure.
• Performed network security design and integration, implemented firewalls, conducted vulnerability assessments, and enhanced network security protocols.
• Collaborated with teams in disaster planning, managed network backups, and maintained VPN infrastructure.
• Optimized IT infrastructure to support evolving business needs, including migration to MTC cloud platform. Managed and secured cloud infrastructure on leveraging services like VPCs and security groups.
• Followed company procurement policies for purchasing IT equipment.

• Contribute to the strategic planning, development and implementation of Office of Prime Minister strategic plan and annual report
• Supervised and motivated a team of 6 IT professionals.
• Contributed to the development of Information technology operating budgets and cost and benefit analyses for IT spending initiatives.
• Enforced approved policies and change management procedures for end users.
• Implemented and oversaw performance management processes for my subordinates
• Managed project deadlines and ensured proper documentation.
• Maintained secure network access for Ministries, Government Offices/Agencies (GRN) intranet and public internet services.
• Ensured network security through proactive measures like DMZ implementation and configuration backups.
• Diagnosed and resolved network issues across hardware, software, and systems.
• Managed DNS for both internal and external GRN servers.
• Provided IT advisory services to Ministries, Government Offices/Agencies.
• Contributed to improving Business Continuity and Disaster Recovery (BCDR) policies.
• Maintained data centre uptime by facilitating UPS, generator, and air conditioning maintenance.
• Followed company procurement policies for purchasing IT equipment.

• Supervised and mentored junior system administrators, fostering their growth and development.
• Established effective communication channels between teams, leading to improved issue resolution times.
• Managed user access rights, balancing information security with appropriate access for authorized personnel.
• Configured and maintained file servers for efficient data storage.
• Complied technical documentation.
• Configured firewalls (JUNIPER, SOPHOS) and routers/switches (JUNIPER/CISCO) to ensure network security and functionality.
• Monitored networks and network devices to proactively identify and resolve technical issues.
• Installed critical security patches to maintain optimal system protection and reliability.
• Possess working knowledge of NetApp storage and Veeam backup solutions.
• strong problem-solving skills in troubleshooting IT issues and escalating complex problems.
• Maintained information confidentiality through adherence to security best practices.

• Diagnosed and executed resolution for network and server issues.
• Operated and maintained Microsoft Domain Controllers, ensuring secure and reliable user authentication and access control.
• Advised Ministries, Government Offices, and Agencies on optimal Domain Name System (DNS) configuration for efficient network resource access.
• Performed daily operations on virtual machines (VMs) using VMware client for optimal resource utilization and service delivery.
• Compiled comprehensive incident reports for efficient problem identification, resolution, and future prevention.
• Provided technical support to Ministries, Government Offices, and Agencies, ensuring timely resolution of user issues and maintaining service quality.
• Responded promptly to troubleshoot and rectify faults reported under Service Level Agreements (SLAs)
• Performed maintenance and troubleshooting tasks on Microsoft Exchange email infrastructure for smooth communication operations.
• Maintained accurate asset records and managed the lifecycle of IT equipment within the organization.
• Proactively monitored network and server health through the NOC centre to identify and address potential issues.
• Configured and set up email clients for end-users, ensuring seamless access to communication tools.

• Joined computers to the network, set up peripheral equipment (printers, scanners), and prepared computers for deployment.
• Identified hardware failures, replaced faulty components, and ensured optimal system functionality.
• Created user accounts within Active Directory for secure user access control.
• Installed and ensured anti-virus software was updated on endpoints to maintain system security.
• Maintained accurate IT asset inventory for effective resource tracking.
• Provided technical support to users via help desk duties, resolving user issues and ensuring efficient service delivery.
• Assisted users with technical inquiries and trained them on basic IT skills.
• Created network cables for device connectivity within the network infrastructure.
• Delivered end-user training programs, empowering users with the necessary skills to utilize technology effectively.