Fabiola Kandjii
Windhoek
Summary
Multi-talented finance officer with ten years of experience, bringing background in financial administration, business development and operations leadership. Offers strong understanding of industry standards and regulations. Collaborative and committed to accurate and efficient work.
Overview
22
22
years of professional experience
Work History
Financial Claims Evaluator
Namibia Training Authority
07.2022 - Current
- Analysis of claim evidences submitted for processing
- Compiles and updates reports on a daily, weekly and monthly basis.
- Maintains controls to ensure compliance with statutory requirements and internal policies.
- Advises employers on the benefits of participating in the Employer Training Grant scheme.
- Provides information and advice concerning the Employer Training Grant process and educate employers about the claiming process.
Supervisor for Elections
Electoral Commission of Namibia
06.2019 - 12.2019
- Coordinated work of 120 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to 120 employees of a constituency.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Provided ongoing training to address staff needs.
Administration Officer
First National Bank of Namibia
01.2008 - 12.2010
- Compiled monthly sales data and reports for all bank branches to management.
- Researched and analyzed sales strategies for retail banking to achieve productivity.
- Maintained data within digital systems with meticulous accuracy for precise, reliable records.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
Client Support Representative
First National Bank of Namibia
01.2004 - 12.2007
- Delivered high level of service to clients in effort to build upon relationships for future.
- Updated client data and provided contact details to key stakeholders.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Delivered exceptional client experience and encouraged repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Loan Officer
First National Bank of Namibia
07.2002 - 12.2003
- Provided expert financial advice on personal loans.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Performed daily maintenance of loan applicant database.
- Assisted senior-level credit officers with complex loan applications.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Education
No Degree - Sustainability For Accountants
06.2024
Master of Commerce - Development Finance
12.2020
Bachelor of Commerce honours - Finance
01.2016
Certficate - Investment Analysis And Portfolio Management
03.2012
Bachelor of Technology - Business Administration
01.2010
Skills
- Analytical Skills
- Operations Monitoring
- Project Management
- Time management abilities
- Goal Setting
- Reporting and analysis
- Adaptability and Flexibility
- Critical Thinking
- Attention to Detail
- Organizational Skills
Affiliations
- Member, Association of Chartered Certified Accountants
Timeline
Financial Claims Evaluator - Namibia Training Authority
07.2022 - Current
Supervisor for Elections - Electoral Commission of Namibia
06.2019 - 12.2019
Administration Officer - First National Bank of Namibia
01.2008 - 12.2010
Client Support Representative - First National Bank of Namibia
01.2004 - 12.2007
Loan Officer - First National Bank of Namibia
07.2002 - 12.2003
Association of Chartered Certified Accountants - No Degree, Sustainability For Accountants
University of Cape Town - Master of Commerce, Development Finance
University of The Western Cape - Bachelor of Commerce honours, Finance
University of South Africa - Certficate, Investment Analysis And Portfolio Management
Namibia University of Science and Technology - Bachelor of Technology, Business Administration
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