MATHIAS CORNELIUS

• Supervised and coordinated the daily activities of retail store associates.
• Coached, trained, and motivated employees to ensure effective team performance.
• Developed strategies to increase customer satisfaction, loyalty, and sales.
• Monitored stock levels, placed orders for new merchandise, and received deliveries.
• Implemented operational policies and procedures to maximize efficiency.
• Resolved customer complaints in a timely manner while maintaining positive relationships.
• Balanced cash registers at the end of each shift in accordance with company policies.
• Managed store security systems such as CCTV cameras and alarm systems for safety purposes.
• Generated weekly/ mmonthly reports regarding sales figures, labor costs, budgeting information, for senior management review .
• Trained new employees on store policies, customer service techniques, and sales
  procedures.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Managed inventory levels, reducing stock shortages and overages.

• Provided customers with information on products and services available.
• Demonstrated product features and benefits to potential customers.
• Gather customer feedback to improve sales strategies.
• Developed relationships with new and existing clients through contact management systems.
• Resolved customer complaints in a timely manner.
• Attended trade shows and industry events to promote products and services.
• Trained customers on MTC products.