Emma Ndapanda Mbango
Windhoek - Khomas
Summary
Knowledgeable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I possess strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Representative
First National Bank Namibia
05.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Was a Multi Skilled Consultant for 8 years with great knowledge of the bank's products, services, system and processes.
Education
Project Management - Bachelor's of Business Administration
STADIO Namibia
Windhoek01.2021
High School Diploma -
Grootfontein Secondary Schhol
11.2009
Skills
- Business and personal account opening
- Personal loans, overdrafts and credit cards application
- Telling
- Treasury custodian
- BASS and OED input
- ATM custodian
- Waste and back office processing and input
- Reports and Documentation
- Processes and Procedures
Accomplishments
- Credit cards champion (2016)
- KYC champion (2016)
Certification
- Process optimization and efficiency awareness training: White belt (2021)
Timeline
Client Service Representative
First National Bank Namibia
05.2013 - Current
Project Management - Bachelor's of Business Administration
STADIO Namibia
High School Diploma -
Grootfontein Secondary Schhol
- Process optimization and efficiency awareness training: White belt (2021)
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