Hi, I’m
PERCY -UKONDJA TJAHERE
Windhoek
Judge a man by his questions rather than his answers.
Voltaire
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Proactive Senior Manager successful at overseeing customers service improvements functions with over 65 employees and five supervisors and font-line managers to achieve demanding goals. Successful at creating cohesive, results-oriented teams by setting clear policies and vision.
Overview
27
years of professional experience
Work History
NSFAF
Senior Manager
05.2013 - Current
Job overview
- Marketing and Communications, Customer Care & Corporate Affairs To provide leadership for the integration and alignment of Brand Marketing,
- Corporate communication, Social investment and Business Intelligence strategies and processes of NSFAF in order to support the effective execution of NSFAF’s strategic business plan
- Overall responsible for NSFAF brand development through stakeholder engagement and communication strategies Responsible for the creation of NSFAF brand awareness as a national asset, advertising, student surveys, public relations and the creation of the NSFAF
- Corporate Identity
- Development and building advocacy relations within the student centric model and key stakeholders
- Promotions of NSFAF products and services
- To raise the awareness, brand visibility and promote the activities of the Fund throughout Namibia in order to contribute to the development of a better
- Namibia
- Managing departmental human resource and budgetary responsibilities
- The functions are created with the main purpose of articulating the following outcomes To promote programs and fields of studies that are relevant to the economy of
- Namibia
- To collaborate with key partners and to serve as a communication hub between key stakeholders and the Fund in activities designed to support the goal and objectives of NSFAF
- To ensure accessibility, expanding the number of beneficiaries and ultimately securing growth of students who are participating in tertiary education
- Lastly to protect and safeguard the good name of the Fund.
01.2008 - 01.2023
TELECOM NAMIBIA
SENIOR MANAGER CUSTOMER CONTACT CENTRE
01.2008 - 01.2013
Job overview
- Overall management of the Contact Centre, Develop, manage and control all operational activities within the area relating in particular to the activities and interface at Customer Care level
- Planning, implementation, maintenance and improvement activities relating to operational customer services, administration and commercial activities of the
- Customer Care Centre, the management of the Customer Contact Centre and related administration and organizational tasks
- Ensure that the Customer Contact Centre is adequately staffed with competent and capable staff and that the relationships with technical and other required service providers are sound and supportive to ensure that service levels can be provided
- Entrench a superior service approach to customers that reflects professionalism, care and dedication and drives service delivery processes at customer contact interface
- Responsible for the alignment of all commercial processes with key customer needs and relationship requirements and provide clear indications to technical and operational support functions / departments as to customer needs and requirements
- Developing commercial policies, procedures, structures and plans that will optimize the BU’s commercial focus, service levels, and general effectiveness and will thus determine the commercial orientation and success as well the implementation of channel management and product optimization
- Integrates and optimizes all commercially related activities and resources and aligns these with the technical support thereby ensuring optimal revenue generation, improved market position and strategic positioning to enable the effective management potential in the market.
POLYTECHNIC OF NAMIBIA
SERVICES MARKETING
01.2005 - 01.2011
Job overview
- Lecturing Services Marketing
- Setting of test, assignments and exam paper
- Invigilating and marking
TELECOM NAMIBIA
MANAGER DIRECTORY SERVICES
01.2003 - 01.2008
Job overview
- Overall management of the Directory division, i.e Strategic relations, Budgets,
- HR &CRM Directory production, printing projects: securing of advertising, compilation & distribution Revenue Generation of 20 Million annually through the directory advertising with 68% profit margin.
POLYTECHNIC OF NAMIBIA
MARKETING II
01.2005 - 01.2006
Job overview
- Lectured Marketing II
- Setting of tests, exam papers and Marking.
TELECOM NAMIBIA
CO-ORDINATOR ADVERTISING & PROMOTIONS
01.2001 - 01.2003
Job overview
- Brand management (CI)
- Implement, monitor, and evaluate advertising & promotional &strategies
- Management of project and providing specific support services in advertising & promotions
- Running major exhibitions/shows and International fairs
JWG- ADVERTISING AGENCIES
ACCOUNT EXECUTIVE
01.2000 - 01.2001
Job overview
- Managed the account services department - clientele services
- Developed clients briefing for creative within the Agency Developed and Liaised with client on advertising budget, marketing strategies and media planning.
NAMIBIA CHAMBER OF COMMERCE
PARLIAMENTARY OFFICER
01.1997 - 01.1998
Job overview
- Responsible for producing a quarterly publication focusing on monitoring
- Parliament Develop guidelines for collection and processing of data– Ministerial bills and white papers Identify and formalize relations with potential sources of information
- Costing and pricing of the various PIMO products
SCHOOL of EXELLENCE
Marketing Facilitator
01.2012
Job overview
- Skills Programme 2 – 6)
Education
ARTS
BACHELLOR from LAW
07.2025
University of Stellenbosch
Senior Management Development Programme
01.2023
Southern Business School, Marketing Association of South Africa
High Certificate in Paralegal Studies
01.2021
01.2013
Grenoble Graduate School of Business
PGD from Business Studies
01.2008
University of Stellenbosch
Management Development Program
01.2003
Durban University of Technology
Bachelor of Technology from Marketing
01.1999
University Overview
Research Topic: An Investigation in to Social- cultural influences on the use of confidential
products specifically, Condoms amongst young people between the age of 17 to 25 at
Technikon Natal
Namibia University of Science
National Diploma from Marketing, Technology
01.1998
Skills
- Local Namibian: Afrikaans; Otjiherero; Oshiwambo
- Excellent leadership skills
- Outstanding administrative skills
- Good communication and public speaking skills
- Cross-Functional Communication
- Budget Oversight
- Business Performance Management
- Talent Development
- Government missions
- Negotiation
- Sales and marketing
- Budgeting
References
REFERENCE Kennedy Kandume
Chief Executive Officer: NSFAF
Cell phone: +264 811244929
Kennedy.Kanduma@nsfaf.na
Olavi Hamwele
Chief Human Capital & Corporate
Affair: NSFAF
Cell phone: + 264 811474729
Languages
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager
NSFAF
05.2013 - Current
Marketing Facilitator
SCHOOL of EXELLENCE
01.2012
01.2008 - 01.2023
SENIOR MANAGER CUSTOMER CONTACT CENTRE
TELECOM NAMIBIA
01.2008 - 01.2013
SERVICES MARKETING
POLYTECHNIC OF NAMIBIA
01.2005 - 01.2011
MARKETING II
POLYTECHNIC OF NAMIBIA
01.2005 - 01.2006
MANAGER DIRECTORY SERVICES
TELECOM NAMIBIA
01.2003 - 01.2008
CO-ORDINATOR ADVERTISING & PROMOTIONS
TELECOM NAMIBIA
01.2001 - 01.2003
ACCOUNT EXECUTIVE
JWG- ADVERTISING AGENCIES
01.2000 - 01.2001
PARLIAMENTARY OFFICER
NAMIBIA CHAMBER OF COMMERCE
01.1997 - 01.1998
ARTS
BACHELLOR from LAW
University of Stellenbosch
Senior Management Development Programme
Southern Business School, Marketing Association of South Africa
High Certificate in Paralegal Studies
Grenoble Graduate School of Business
PGD from Business Studies
University of Stellenbosch
Management Development Program
Durban University of Technology
Bachelor of Technology from Marketing
Namibia University of Science
National Diploma from Marketing, Technology
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