Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grayson Dickson

Windhoek

Summary

Dynamic General Manager with expertise in conflict resolution, employee benefits administration, and labor law compliance. Proven track record in enhancing team performance through effective training programs and ensuring operational compliance. Strategically monitored stock levels and assessed trends to ensure optimal inventory turnover

Overview

10
10
years of professional experience

Work History

Human Resources Manager

Klein Windhoek Supermarket
Windhoek
11.2021 - Current
  • Facilitated conflict resolution sessions to maintain positive workplace relationships.
  • Administered employee benefits and compensation packages effectively.
  • Conducted performance evaluations to support staff development initiatives.
  • Ensured compliance with labor laws and company policies across operations.
  • Oversaw health and safety protocols within the supermarket environment.
  • Maintained employee records in accordance with company policy and applicable legal requirements.

Administrator

Klein Windhoek Supermarket
Windhoek
04.2021 - Current
  • Managed daily office operations to ensure smooth functionality and efficiency.
  • Maintained accurate records and documentation for compliance purposes.
  • Utilized office software tools to streamline data management and reporting tasks.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.

General Manager

Klein Windhoek Supermarket
Windhoek
07.2020 - Current
  • Led daily operations to ensure efficient store management and customer satisfaction.
  • Developed and implemented staff training programs to enhance team performance.
  • Oversaw inventory management to maintain optimal stock levels and reduce waste.
  • Collaborated with suppliers to negotiate favorable terms and product availability.
  • Analyzed sales data to identify trends and inform strategic business decisions.
  • Fostered a positive work environment through effective communication and team building.
  • Ensured compliance with health and safety regulations in all store operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Buyer

Klein Windhoek Supermarket
Windhoek
02.2015 - Current
  • Analyzed market trends to inform purchasing decisions and inventory management.
  • Negotiated with suppliers to secure competitive pricing and favorable contract terms.
  • Managed inventory levels, ensuring optimal stock for customer demand and seasonal trends.
  • Developed and maintained strong relationships with vendors for reliable product sourcing.
  • Researched new products to enhance supermarket offerings and meet customer preferences.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Managed inventory control systems to track stock levels, deliveries and related information.

Supervisor

Klein Windhoek Supermarket
Windhoek
02.2015 - 06.2020
  • Supervised daily operations to ensure efficient store functionality.
  • Trained and mentored new staff on customer service protocols.
  • Implemented store policies to maintain safety and cleanliness standards.
  • Assisted in resolving customer complaints to enhance satisfaction.
  • Monitored sales trends and adjusted merchandising strategies accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 32 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Education

High School Diploma -

Delta Secondary School Windhoek
Windhoek
12-2014

Skills

  • Conflict resolution
  • Employee benefits administration
  • Labor law compliance
  • Performance evaluation
  • Staff training programs
  • Vendor negotiation
  • Inventory management
  • Effective communication
  • Problem solving

Timeline

Human Resources Manager

Klein Windhoek Supermarket
11.2021 - Current

Administrator

Klein Windhoek Supermarket
04.2021 - Current

General Manager

Klein Windhoek Supermarket
07.2020 - Current

Buyer

Klein Windhoek Supermarket
02.2015 - Current

Supervisor

Klein Windhoek Supermarket
02.2015 - 06.2020

High School Diploma -

Delta Secondary School Windhoek

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Grayson Dickson