Lynn Hendricks
Agile Product Owner
Windhoek
Summary
Experienced Agile Product Owner with a strong track record in leading digital transformation initiatives through effective backlog prioritization, sprint planning, and stakeholder engagement. Skilled in driving the development and implementation of strategic roadmaps to enhance product efficiency and performance. Proven ability to foster team collaboration and deliver successful product outcomes, leveraging technical proficiency and a data-informed approach.
Overview
18
18
years of professional experience
4
4
Certification
Work History
SAFe Agile Product Owner – Process Automation
Capricorn Group of Companies
Windhoek, Namibia
11.2019 - Current
- Formulated product strategy and roadmap within the organizational mandate.
- Developed product offerings and roadmaps, while ensuring ongoing enhancement.
- Directed the overall strategy for the entire range of products.
- Optimized design processes for improved efficiency.
- Engaged effectively in Agile framework environments.
- Established a fail-fast approach within the team.
- Facilitated team efforts in Program Increment (PI) Planning.
- Played a crucial role in the IT leadership team during planning events.
- Reviewed and contributed to the program vision and roadmap.
- Acted on behalf of the Platform Owner, entity MDs, and executives for the successful implementation of the product roadmap.
- Defined stories actively during events.
- Created detailed goals for the next Program Increment.
- Spearheaded the integration of product strategy to mitigate risks, and boost efficiency.
- Led the development of business cases and product strategies within the organizational vision.
- Championed Agile methodologies to optimize product design processes and team performance.
- Drove the strategic direction for a broad product range, enhancing product lifecycle management.
- Facilitated cross-functional team collaboration in Agile environments to ensure seamless product development.
- Managed comprehensive maintenance of the team backlog through coordination with architectural guidance and stakeholder feedback.
- Backlog items converted into actionable user stories.
- Accountable for story acceptance milestones.
- Conduct and participate in team retrospectives.
- Facilitate effective communication among teams for seamless product development.
- Led ongoing delivery of value-focused solutions.
- Contribute to continuous improvement through the Inspect and Adapt workshops.
- Directed all phases of product development from start to launch.
- Worked with stakeholders, development teams, and business users to outline product features.
Senior: Business Process Manager
Ohlthaver and List Group of Companies
06.2015 - 12.2019
- Overseen process improvement initiatives
- Actively managed clients, resources, assets, project plans and deliverables
- Managed Business Analyst team of 13 analysts and the Process Architect daily
- Ensuring adherence to established standards, frameworks, and methodologies for processes
- Sustained an organized and efficient process documentation system
- Supervised reengineering responsibilities of Business Analysts
- Maintained excellence in service delivery
- Allocated resources for process improvement and reengineering
- Proactively investigated existing processes
- Ensured training material reflected approved changes
- Ensured uniformity across Group entities including Bank Windhoek, Cavmont Bank, and Bank Gaborone.
- Oversaw maintenance of centralized communication system.
- Developed strategies to enhance operational performance.
SAP Functional Consultant
Ohlthaver and List Group of Companies
06.2013 - 05.2015
Business Process Management Consultant
Ohlthaver & List Group of Companies
Windhoek, Namibia
10.2010 - 05.2013
Systems Training Content Developer
Gijima
Windhoek, Namibia
02.2010 - 09.2010
SAP Content Developer
Shell
London, United Kingdon
10.2006 - 05.2009
Education
Postgraduate Diploma - Information Technology Management
Management of College of South Africa
12.2023
Bachelor's Degree - Business Administration
Management of College of South Africa
12.2021
National Diploma - Financial Information Systems
Cape Peninsula University of Technology
Cape Town, South Africa12.2004
Grade 12 -
Dr. Lemmer High School
12.2000
Skills
- Project Release Planning
- Business Requirements Analysis
- Customer Relationship Management
- Group Facilitation
- Lifecycle Management in Software Development
- Data-Informed Strategy Development
- Stakeholder Engagement
- Agile Development Practices
- Product Strategy Development
- Strategic Roadmap Creation
- Technical Proficiency
Certification
- Business Analysis Certification
- PRINCE 2 (Project Management in a Controlled Environment) – Foundation and Practitioner
- Certified SAFe 6 Product Owner / Product Manager
- Certified SAFe 6 Scrum Master
Personal Information
- South African and Namibian
- Date of Birth: 05/12/83
- Nationality: Namibian
- Driving License: Yes
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Accomplishments
Successfully delivered the automation of Individual and Business customer onboarding, both in-branch and remotely, incorporating biometrics and product and service enrollment. This project significantly enhanced the onboarding experience by streamlining processes, reducing manual input, and enabling secure, efficient data capture through biometric verification. The automation resulted in faster onboarding times, increased accuracy in customer data collection, and the seamless integration of products and services, contributing to an improved customer experience and operational efficiency. This implementation strengthened regulatory compliance, improved data integrity, and ultimately supported higher customer satisfaction and retention rates.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SAFe Agile Product Owner – Process Automation
Capricorn Group of Companies
11.2019 - Current
Senior: Business Process Manager
Ohlthaver and List Group of Companies
06.2015 - 12.2019
SAP Functional Consultant
Ohlthaver and List Group of Companies
06.2013 - 05.2015
Business Process Management Consultant
Ohlthaver & List Group of Companies
10.2010 - 05.2013
Systems Training Content Developer
Gijima
02.2010 - 09.2010
SAP Content Developer
Shell
10.2006 - 05.2009
- Business Analysis Certification
- PRINCE 2 (Project Management in a Controlled Environment) – Foundation and Practitioner
- Certified SAFe 6 Product Owner / Product Manager
- Certified SAFe 6 Scrum Master
Postgraduate Diploma - Information Technology Management
Management of College of South Africa
Bachelor's Degree - Business Administration
Management of College of South Africa
National Diploma - Financial Information Systems
Cape Peninsula University of Technology
Grade 12 -
Dr. Lemmer High School
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