CHRISTINE GETRUIDA SABATHA
Windhoek
Summary
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Supervisor Customer Services
Capricorn Group - Bank Windhoek
12.2017 - Current
- Ensure effective and efficient management and control of all frontline administrative activities in the branch in compliance with the Bank’s policies, procedures, rules and regulations.
- Ensure excellent and timeous service in order to optimize client experience and satisfaction.
- Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department.
- Ensure effective and efficient management of internal processes and procedures in compliance with the Bank’s operational manuals and circulars in order to minimize operational risk.
- Ensure optimization of people capabilities at frontline.
- Responsible for performance and talent management for frontline staff.
- Staff development (training and coaching) of frontline staff.
- Career Management of frontline staff.
- Assist in grievance and disciplinary matters of frontline staff.
- Daily reconciliation and balancing of office accounts.
- Accurate cost recovery according to the Banks prescriptions.
- Effective loss control management.
Supervisor Admin Support
Capricorn Group
02.2017 - 11.2017
- Effective management and control of cheque, investment, savings and general ledger areas to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations
- Effective loss control management
- Daily reconciliation and balancing of office accounts
- Accurate cost recovery according to the Banks prescriptions
- Checking and control of daily activities in accordance with laid down prescriptions
- Proper control of face value documents
- Checking of day capturing and monthly reports
- Control of Old Records as per laid down criteria
- Control of inventory as per laid down criteria
Admin Support Check Clerk
Capricorn Group - Bank Windhoek
12.2015 - 01.2017
- Sees to it that debit and credit entries and internal transfers are effected with the necessary authorization and signatures
- Ensures that costs are recovered according to guidelines
- Ensures data quality rules are enforced at all times
Admin Support Clerk
Capricorn Group
03.2015 - 11.2015
- Ensures that all documents are received when closing and transferring cheque/savings/investment and general ledger accounts
- Carry out all instructions from clients accurately and on time and forward for checking
- Update and complete cheque/savings/investment and general ledger opened and closed register and forward for checking
- Carry out instructions received for the reservation of funds timeously and correctly and references are made where necessary
- Carry out account transfer instructions correctly and forward for checking
- Carry out account closure instructions correctly and forward for checking
- Carry out instructions in connection with returns timeously and accurately and forward for checking
- Attend to lists and reports daily and rectified as per laid down procedure
- Ensures that costs are recovered according to guidelines
- Handle all customer queries received from service areas/direct telephone relating to cheque/savings/investment and general ledger accounts
Bulk Teller
Capricorn Group - Bank Windhoek
08.2013 - 02.2015
- Customer focus (friendly, helpful professional)
- Ensure that documents are legally correct and that journal entries are dealt with in the correct manner
Education
Higher Certificate - Paralegal Studies
STADIO
01.2023
Secondary School -
Jan Mohr
01.2009
Skills
- Ability to Multitask
- Fast Learner
- Problem Solving & Decision Making
- Customer Service
- Authorization (Computing)
- Data Quality
- Teamwork
- Leadership
- Time Management
- Adequate knowledge of Banks products and services, sales and administration
- Computer literacy essential (Word, Excel)
- Excellent supervisory skills
- Excellent interpersonal skills
- Good planning an organizing skills
- Good communication skills
Languages
English
Full Professional
Afrikaans
Full Professional
Khoekhoegowab
Native or Bilingual
Driving License
Code: B
Timeline
Supervisor Customer Services
Capricorn Group - Bank Windhoek
12.2017 - Current
Supervisor Admin Support
Capricorn Group
02.2017 - 11.2017
Admin Support Check Clerk
Capricorn Group - Bank Windhoek
12.2015 - 01.2017
Admin Support Clerk
Capricorn Group
03.2015 - 11.2015
Bulk Teller
Capricorn Group - Bank Windhoek
08.2013 - 02.2015
Secondary School -
Jan Mohr
Higher Certificate - Paralegal Studies
STADIO
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