Lydia Kandjibi
Windhoek,Khomas
Summary
Adaptable IT Service Desk Engineer with knack for troubleshooting and resolving complex technical issues. Successfully improved system uptime and user satisfaction through innovative solutions and prompt support. Known for excellent customer service and teamwork, contributing to seamless IT operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
IT service desk engineer
Capricorn Group
Windhoek, Namibia
2020.02 - Current
- Installed software updates regularly maintaining optimal system performance.
- Diagnosed complex software problems for smoother end-user experience.
- Implemented IT solutions to boost system efficiency.
- Delivered top-notch customer service whilst handling IT queries.
- Provided round-the-clock support during critical project phases, enabling successful delivery within deadlines.
- Developed user manuals which facilitated easier understanding of new software applications by end-users.
- Installed hardware and software, improved system performance.
- Provided technical support for enhanced user experience.
- Managed server backups, ensured data safety and integrity.
- Troubleshot hardware and software issues, prevented operational delays.
Bank teller\Enquiry Clerk
Bank Windhoek
Windhoek, Namibia
2017.01 - 2020.01
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Managed high-volume cash handling for efficient banking operations.
- Boosted client trust with accurate account record maintenance.
- Ensured security measures, minimising risk of fraudulent activity.
- Assisted clients to achieve financial objectives.
- Resolved queries with detailed product knowledge.
- Performed daily cash drawer reconciliation to maintain accuracy.
Education
Honours Degree - Business Information System
International University Of Management
Windhoek, Namibia 2011.01 - 2014.11
Certifacate - Cyber Security and Architecture
University of Namibia
Windhoek, Namibia 2022.08 - 2022.08
Skills
- Remote support
- Anti-virus knowledge configuration
- 2nd line support
- Printer support
- Customer service expert
- Troubleshooting proficiency
- Application support
- Desktop support
Languages
English
Fluent
Afrikaans
Native
Oshiwambo
Fluent
Timeline
Certifacate - Cyber Security and Architecture
University of Namibia
2022.08 - 2022.08
IT service desk engineer
Capricorn Group
2020.02 - Current
Bank teller\Enquiry Clerk
Bank Windhoek
2017.01 - 2020.01
Honours Degree - Business Information System
International University Of Management
2011.01 - 2014.11