Colin Crous
Windhoek - Khomas
Summary
Seasoned Partnership Manager with a proven track record at Heusis Guest Farm cc, excelling in guest relations expertise and hospitality service. Spearheaded startup operations, enhanced guest satisfaction, and mentored teams for peak performance. Skilled in food and beverage operations, showcasing outstanding communication. Achieved significant improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Partnership Manager
Heusis Guest Farm cc
Khomas Region
01.2024 - 11.2024
- Together with my two business partners, I assisted in the startup process of a new business in the tourism industry.
- Handled all applications for certificates and registrations in compliance with BIPA and the Tourism Board of Namibia.
- Provided training and skill-building for staff, covering all aspects of guest service and hospitality for an accommodation establishment.
- Health and safety procedures.
- Systems and daily operations.
- Procurement and stock.
Host and Chef
Koimasis Guest Farm
Hardap Region
03.2023 - 12.2023
- Hosted, cooked, and served tour guests and guides daily.
- Supervise and assist the staff in housekeeping.
- Guest liaison and assistance on a daily basis.
- Maintained health, cleanliness, and safety procedures for guests, guides, and staff.
- Food and beverage service, stock control, and orders.
- Welcoming, check-in, check-out, arrival, and departure procedures for all tour groups.
- Maintain healthy and inspiring work ethics with guides and staff.
Guest House Manager
Galton House CC
Windhoek Eros
01.2021 - 02.2022
- Maintained full operations of the house on a daily basis, 24/7.
- Organized and maintained front desk operations, including check-in and check-out procedures.
- Mentored employees, demonstrating best methods for servicing clients and guests, provide ongoing training.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the Guest House.
- Oversaw inventory management, ensuring adequate supplies, while controlling costs and conducting a monthly stock take.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored daily bookings and reservations for the guest house.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with vendors to purchase necessary supplies for day-to-day operations.
- Oversaw reservations received from direct calls and provided room availability information.
- Delegated work to staff, setting priorities and goals.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Developed policies and procedures to ensure smooth operation of the guest house.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Communicated regularly with other departments within the organization.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Offered guests beverages and refreshments upon check-in.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Ensured compliance with all local, state, and federal laws and regulations.
- Performed administrative tasks such as filing paperwork, updating records.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Conducted regular inspections of the premises to ensure cleanliness standards were met.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Responded to and resolved guest issues or complaints.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Answered phone calls, emails, or other inquiries from customers regarding their stay.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Maintained accurate records of all guest transactions and payments.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Education
High School Diploma -
Secondary School Jan Mohr
Windhoek NamibiaSkills
- Food and beverage sales
- Food and beverage pairing
- Guest relations expertise
- Special event coordination
- Guest services management
- Food and beverage operations
- Training and mentoring
- Outstanding communication skills
- Hospitality service expertise
Affiliations
- I love to bake, cook and entertain people. Breaking bread in good company is life!
- Very passionate about nature and our exceptional diverse country and it's people, long walks in the rain or shine and spending time with animals is healing fun and keep you healthy and balanced, body, mind and soul.
- I love to give back, it is important. Therefor I do not hesitate to offer a helping hand or assistance for community projects or friends when called upon.
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
This is me.
I am an energetic and hardworking individual with a passion and understanding for people. I believe that success comes from knowing that consistency is key and must flow through everything we do. I strive to always be a committed team player and to maintain a positive attitude.
In my professional opinion and experience, any client contact must be perceived as a business opportunity.
"When you say the things you say, got to mean it and when you do the things you do, it's got to come from the heart"!!
References
References available upon request.
Timeline
Partnership Manager
Heusis Guest Farm cc
01.2024 - 11.2024
Host and Chef
Koimasis Guest Farm
03.2023 - 12.2023
Guest House Manager
Galton House CC
01.2021 - 02.2022
High School Diploma -
Secondary School Jan Mohr
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