Solange Pahula
Windhoek
Summary
Highly motivated and professional individal with 2 years of experience in providing administrative support and customer service. Adept at managing customer accounts, resolving issues efficiently, and communicating effectively with diverse stakeholders. Demonstrated ability to handle high-pressure situations with a calm demeanor, ensuring customer satisfaction and accurate resolution of inquiries.
Overview
5
5
years of professional experience
Work History
ACCOUNTS CASHIER
COZY CASA HOUSEWARE HUB
11.2023 - Current
- Capturing and managing customer accounts using PASTEL and SAP software.
- Identifying accounts receivable, with follow-up to customers.
- Providing efficient customer service and client support.
- Ad hoc duties: Providing administrative support to the manager in terms of maintaining records, purchasing necessary stationery (pens, files, copy paper, etc.), and assisting with stock counting when required.
- Process sales orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
ADMINISTRATIVE ASSISTANT INTERN
MINISTRY OF HOME AFFAIRS
01.2022 - 01.2023
- Data capturing of work permits and visas onto the system
- Ensured that all necessary documents were attached and contacted applicants to acquire missing documents
- Records management, assisted the archives department with manually sorting customer files into storage for ease of access and finding when needed
- Integral capturing, handling and verification of sensitive and discrete personnel data
- Taking minutes during meetings
ADMINISTRATIVE ASSISTANT INTERN
ROADS AUTHORITY
01.2020 - 05.2021
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Worked with the procurement department, as I was responsible for creating purchase requisitions/orders, submitting vendors for required purchases and projects to the department, on Microsoft dynamics
- Corrected and checked letters and documents for supervisor
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Coordinated travel arrangements for staff members as requested.
Education
Honors Degree in Business Administration -
University of Namibia
04-2026
Diploma in Business Administration -
University of Namibia
04-2020
Skills
- Customer Service Expertise
- Effective Verbal Communication
- Software Proficiency: PASTEL, SAP, Microsoft Dynamics
- Administrative operations
- Time management skills
- Travel Coordination
References
Ali, Hallal, Senior manager, +264 61 221047, Cozy Casa Houseware Hub
Timeline
ACCOUNTS CASHIER
COZY CASA HOUSEWARE HUB
11.2023 - Current
ADMINISTRATIVE ASSISTANT INTERN
MINISTRY OF HOME AFFAIRS
01.2022 - 01.2023
ADMINISTRATIVE ASSISTANT INTERN
ROADS AUTHORITY
01.2020 - 05.2021
Honors Degree in Business Administration -
University of Namibia
Diploma in Business Administration -
University of Namibia
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