Sageus Lucky Hanghuwo
Windhoek
Summary
Goal driven Collections officer with 5 year's experience in the Client's Sales/Service Industry and up to 2 years experience in Debt Collecting. Excellent communications skills, posses a strong character of patience and empathy to engage clients in leading conversation. Good closer and can handle customer objections with ease, without letting the customers attitude affect attitude and what is expected of on the job at hand.
Also served as a one of the top sales agents with a high rate of collected amounts while turning callers into customers and maintaining a high number of returning client's. Very well spoken, friendly with a bit of a persuasive attitude but without being pushy.
Overview
8
8
years of professional experience
Work History
Collections Officer
Express Credit Cash Advance (PTY) LTD
Windhoek
01.2022 - Current
- Responsible for general admin duties related to debtors.
- Contact debtors by telephone and email regarding the collection/recovery of overdue amounts on accounts and updating info on system.
- Contact debtors by telephone and email regarding the collection/recovery of overdue amounts on accounts and updating info on system.
- Attend to walk-in clients for queries/payment arrangements/payment plans.
- Follow up on promise to pay and payment commitment cases to ensure positive resolution of actual payments.
- Negotiate, set up and monitor payment arrangements in accordance with procedures by getting accounts settled or ensuring necessary arrangements.
- Meet monthly collection targets as assigned by management.
Call Center Agent
Express Credit Cash Advance (PTY) LTD
Windhoek
10.2019 - 01.2022
- Making sure that clients are welcomed in the best manner, assisting clients in order to help them find what they need and processing payments.
- Ensuring that all stock levels are maintained, especially to make sure that there are no stock losses (stock loss to be maintained at a rate of 0.00017%).
- Providing clients with information on products that they need.
- Maintaining a properly merchandised shop so that all products are eye-catching to the clients to maximize sales.
Senior Waiter
SPUR STEAK RANCHES
Windhoek
11.2015 - 12.2017
- Creating a smooth and comfortable atmosphere for clients.
- Taking orders from clients for food and beverages.
- Serving clients and making sure that they are satisfied based on the service they ∙ Received.
- Cash desk duties, including balancing cash at the end of a shift.
Education
Bachelor of Science - Bachelors in Public Management (on Hold)
Namibia University of Science And Technology
WindhoekSkills
- Communication skills
- Persuasion skills
- Negotiation skills
- Empathy
- Problem solving
- Time management
- Perfect multitasking skills
Languages
Oshiwambo
First Language
English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Otjiherero
Intermediate (B1)
B1
Refferences
1. Rone Paulus (Debt Collection Manager) – Express Credit Cash Advance (PTY) LTD
Tell: 0819500500/ 061227 117
Cell: 0813275716
2. Sofia Goagoses (Manager), Melony Ganes (Call Center Manager) - Express Credit Cash Advance (PTY) LTD
Tell: 0819500500/ 061 227 117
Cell: 0816812924, 0855510240 - Manager
Cell: 0814230639 – Call Center Manager
3. Maritza Marais - Frasers the Grove (Store Manager)
Tell: 061 300 087
Cell: 081 800 7007
4. Martin Enkali - Mountain Eagle Spur (Manager)
Tell: 061 303 711
Cell: 081 237 2022
Timeline
Collections Officer
Express Credit Cash Advance (PTY) LTD
01.2022 - Current
Call Center Agent
Express Credit Cash Advance (PTY) LTD
10.2019 - 01.2022
Senior Waiter
SPUR STEAK RANCHES
11.2015 - 12.2017
Bachelor of Science - Bachelors in Public Management (on Hold)
Namibia University of Science And Technology
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