Saara Kapombo
Oshakati,Namibia
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented, professional and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management and Credit offerings.
Overview
10
10
years of professional experience
Work History
Branch Manager
Express Credit Cash Advance Pty Ltd
Ondangwa (Oshakati Currently), Oshana
10.2019 - Current
- Manage daily cash,bankings and refund claims
- Monitor progress of in-house and Client reviews
- Receiving, processing, filing and reporting all official documents
- Develop and communicate strategies to enable branch to achieve sales
- Meet with loan applicants to identify their needs and collect information for loan applications
- Analyze active loan files on a regular basis and recommend solutions to speed up the loan process
- Respond to applicants questions and resolve any loan-related issues
Loan Officer
Express Credit Cash Advance Pty Ltd
Windhoek, Namibia
10.2017 - 09.2019
- Communicates with customers to help them choose the best loan they can afford
- Verifies information about applicant history with credit bureaus and other agencies so the loan can be approved or rejected
- Negotiated repayment plans ensuring borrower ability to repay loans.
- Ensured compliance with lending legislation to maintain company reputation.
Adminstrative Officer
Embassy of China
Windhoek
03.2016 - 10.2017
- Conducted thorough review of documents to avoid errors in submission.
- Provided comprehensive guidance to applicants resulting in successful submissions.
- Assisted clients, ensuring they understood all requirements and procedures.
- Prepared paperwork for seamless visa application process.
- Maintain hard copy and electronic record files in good order
IT technical support intern
MMI Holdings Namibia
Windhoek, Khomas
08.2015 - 12.2015
- Handled day-to-day IT operations, maintained a trouble-free working environment.
- Kept company servers updated and running correctly to prevent operational disruptions.
- Installed and updated software suites to ensure data security.
- Enhanced user understanding by providing comprehensive IT support.
- Troubleshot operating systems, hardware and software problems to identify root causes.
Education
and -
Namibia university of Science, Technology
2016
Bachelor of I.T - Business Computing
Mweshipandeka Senior Secondary School
10.2010
Skills
- Microsoft Office, ERP systems and BI reports, Sage HR, Jira service Management
- Excels in team leadership
- Customer service awareness
- Sales expertise
- Creditworthiness assessments
- Personal loans expertise
- Applications support
- Information systems understanding
- Team Leadership
Languages
English
Fluent
Oshiwambo
Native
Timeline
Branch Manager
Express Credit Cash Advance Pty Ltd
10.2019 - Current
Loan Officer
Express Credit Cash Advance Pty Ltd
10.2017 - 09.2019
Adminstrative Officer
Embassy of China
03.2016 - 10.2017
IT technical support intern
MMI Holdings Namibia
08.2015 - 12.2015
Bachelor of I.T - Business Computing
Mweshipandeka Senior Secondary School
and -
Namibia university of Science, Technology
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