Ngurimuje Mbuende
Summary
Seasoned banking professional with 8 years of experience in the banking and finance industry. Expertise in financial management, customer relationship management, branch operations, and regulatory compliance. Proven leadership in managing teams and high-value transactions, ensuring optimal customer service. Strong analytical skills in risk assessment, credit management, and operational efficiency. Committed to driving growth, enhancing client satisfaction, and improving profitability while adhering to industry standards.
Overview
8
8
years of professional experience
Work History
Multi-Skilled Consultant I
First National Bank
Rundu
05.2022 - Current
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
- Engage with the customers in a professional way, as specified in the service standards.
- Ensure customers' needs and expectations are understood, and solutions are provided.
- Deal with customer complaints relating to collection activities and ensure that they are resolved to the satisfaction of the customer.
- Convert identified leads into successful sales.
- Achieve individual targets as set according to appropriate business area or sales plan.
- Manage performance standards for the relief roles in Telling, Service, Sales, or Administration.
- Comply with governance in terms of legislative and audit requirements.
- Track, control, and influence sales activities with the specific aim of increasing sales efficiencies.
- Relief Sales & Service Consultant, ATM & Treasury Custodians.
Sales and Service Consultant
First National Bank
Rundu
02.2020 - 04.2022
- Oversaw expansion of the active customer account base.
- Maintained expert knowledge on product specifications, pricing, and application procedures.
- Identified cross-sell opportunities across various product lines.
- Engaged potential clients to recommend banking products.
- Delivered efficient administration service through careful planning and timely updates.
- Adhered to governance standards for legislative compliance.
- Regularly maintained sales pipeline by entering all eligible leads.
- Monitor and direct sales activities to enhance performance.
Collection Counter Official
First National Bank
Rundu
09.2016 - 03.2020
- Guiding clients through procedures for opening diverse bank accounts
- Validating customer identification to ensure adherence to bank policies.
- Delivering exceptional client service by handling inquiries and resolving issues
- Overseeing daily administrative tasks, including data entry and accurate record maintenance.
Education
Bachelor's Degree - Commerce: Law
STADIO
01-2024
Advanced Diploma - Banking, Finance And Credit
Institute Of Bankers (IOB)
01-2014
Grade 12 - NSSC
Swakopmund Secondary School
01-2011
Skills
- Customer Relationship Management
- ATM Operations Management
- Regulatory Compliance Knowledge
- Negotiation Expertise
- Service-Oriented Approach
- Expertise in MS Office Suite
- Collaborative Leadership
- Prioritization and Planning
- Ethical Decision-Making
- Analytical Problem-Solving
- Strategic Sales Oversight
- Financial Literacy
- Credit Management
- Cash Management Expertise
References
- Ms. Anna-Chletha Shipapo (Team Leader) | First National Bank-Rundu Branch, +264 81 221 1501
- Mr. Abongile Mpikwa (Area Manager) | First National Bank- Far North, +264 81 209 4990
- Mrs. Mona-lisa Tjongondjoza (Business Manager) |First National Bank -Maerua Mall Branch, +264 81 122 0915
Languages
English
Proficient (C2)
C2
Afrikaans
Intermediate (B1)
B1
Otjiherero
Proficient (C2)
C2
Rukwangali
Elementary (A2)
A2
Oshiwambo
Elementary (A2)
A2
Timeline
Multi-Skilled Consultant I
First National Bank
05.2022 - Current
Sales and Service Consultant
First National Bank
02.2020 - 04.2022
Collection Counter Official
First National Bank
09.2016 - 03.2020
Bachelor's Degree - Commerce: Law
STADIO
Advanced Diploma - Banking, Finance And Credit
Institute Of Bankers (IOB)
Grade 12 - NSSC
Swakopmund Secondary School
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