Foibe Amakali
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
Work History
Recovery Officer
Letshego Bank Namibia
03.2020 - Current
- Locate and contact debtors to inquire of their payment status
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Utilized advanced analytical skills to identify patterns among delinquent accounts, enabling targeted interventions for maximum impact on revenue recovery efforts.
- Processed debtor payments and updated accounts to reflect new balance.
Cashier
Moolongela Trading CC
10.2019 - 11.2019
- Assisting customers with queries and complaints
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
Stock Assistant
Longrich Wanaheda Depot
02.2019 - 06.2019
- Maintaining store inventory
- Created and enforced detailed organization processes to increase quality and service standards.
- Completed inventory accounts to keep records current and promote accurate ordering.
Business Analyst-Intern
Ministry of Agriculture Water and Forestry
03.2017 - 05.2017
- Preparing rebate permits
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
Education
Office Administration -
Yehuda Employment Agency
03.2020
Bachelors Degree in Economics -
Namibia University of Science And Technology
Windhoek, Khomas, Namibia10.2018
Namibia Senior Secondary Certificate -
Ponhofi Secondary School
10.2013
Skills
- Communication
- Microsoft
- Planning and coordination
- Interpersonal
- Time management
- Financial Services
- Problem Solving
- Business ethics and Risk Management
- Word Processing
- Updating Customer Accounts
- Risk Management
- Skip Tracing
Languages
English
Oshiwambo
References
- Mr. Philip Shilongo, Letshego Bank Namibia, Windhoek, +264 (81)9555218, Philipuss@letshego.com
- Mr David Atlas Shigwedha, Phoenix Assurance Company Limited, Windhoek, +264817596470, adshigwedha@gmail.com
- Rachel Fikameni, Ministry of Education Arts and Culture, Ohangwena, 264817851430, fikamenirachel@gmail.com
Timeline
Recovery Officer
Letshego Bank Namibia
03.2020 - Current
Cashier
Moolongela Trading CC
10.2019 - 11.2019
Stock Assistant
Longrich Wanaheda Depot
02.2019 - 06.2019
Business Analyst-Intern
Ministry of Agriculture Water and Forestry
03.2017 - 05.2017
Office Administration -
Yehuda Employment Agency
Bachelors Degree in Economics -
Namibia University of Science And Technology
Namibia Senior Secondary Certificate -
Ponhofi Secondary School
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