Charlotte Gabrielle Renton
Windhoek
Summary
A versatile Recoveries Officer who enjoys taking on different duties each day. Experienced in driving quality control, team productivity, and customer service developments. Has seven years of experience in the industry of banking (Rehabilitation and Recoveries).
Knowledgeable collections officer with over three years of experience. An autonomous, trustworthy member of the team with strong negotiation skills. Possesses an engaging personality and a great sense of humor. Knowledgeable about tracking debtors, making payments, and conducting data research. A collection agent with expertise obtaining debts from debtors that are not paid. A Comprehensive knowledge of applications for skip tracking, billing processes, and repossession procedures. Excellent interpersonal and organisational abilities.
Overview
9
9
years of professional experience
Work History
Recovery Officer
Standard Bank Namibia
Windhoek
07.2021 - Current
- Collected payments over telephone, established repayment plans and prepared wire transfers.
- Completed skip tracing to locate individuals responsible for past due balances.
- Managed approximately 55 inbound and outbound calls per shift focused on obtaining required funds.
- Performed background checks to find out key details, including contact data about specific individuals.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
- Accepted and processed customer payments and applied toward account balances.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Rehabilitation Officer
Standard Bank Namibia
Windhoek
04.2019 - 06.2021
- Negotiated payment plans and arrangements.
- Evaluated customer accounts to determine adherence to repayment schedules.
- Deal with walk in customers basic queries
- Confirming/Updating debtors records at all times
- To manage provision within agreed budget
Admin Support Officer
Standard Bank Namibia
Windhoek
03.2017 - 03.2019
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Delivered exceptional customer service through direct communication with clients and team members.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Trace clients
- Prepare and reconcile recoveries from attorneys & DCA's
- Prepare and ensure the timeous issuance of VAF lease invoices and customer statements.
Bistro Attendant
M + Z MOTORS PASSENGER VEHICLES
Windhoek
10.2015 - 02.2016
- Maintained dining and food service areas to maximize safety and cleanliness.
- Delivered top quality customer service while managing multiple tasks.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Adhered to food service sanitation guidelines and standards.
- Assembled and served meals according to specific guest requirements.
- Backed up cashier staff to process customer orders and payments.
Education
Higher Certificate - Higher Certificate in Project Management
MANCOSA
South Africa05-2023
High School Diploma -
Academia Secondary School
Namibia,Windhoek10.2015
Bachelor of Commerce - Bachelor of Commerce in Project Management
MANCOSA
South AfricaSkills
- Teamwork
- Problem Solving
- Adaptability
- Negotiation
- Communication
- Customer Service
Languages
English, Afrikaans, German
First Language
Reference
- Bonnitha Van Wyk ( Recoveries Manager at Standard Bank Namibia) +264 816329140
- Wynand Gariseb (Friend) +264 817250254
- Ettienne Januarie (Financial Advisor at Sanlam) +264 818294284
Timeline
Recovery Officer
Standard Bank Namibia
07.2021 - Current
Rehabilitation Officer
Standard Bank Namibia
04.2019 - 06.2021
Admin Support Officer
Standard Bank Namibia
03.2017 - 03.2019
Bistro Attendant
M + Z MOTORS PASSENGER VEHICLES
10.2015 - 02.2016
Higher Certificate - Higher Certificate in Project Management
MANCOSA
High School Diploma -
Academia Secondary School
Bachelor of Commerce - Bachelor of Commerce in Project Management
MANCOSA
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