ELISEBA NDAFELAI
Kunene
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adaptable at working effectively in teams and eager to learn new skills.
Overview
7
7
years of professional experience
Work History
Universal Customer Consultant
Standard bank
Khorixas
03.2023 - Current
- Engages with walk-in customers in order to understand their needs and deliver against those demands.
- Identifies authenticity of customer to prevent disclosure of information to unauthorized persons.
- Understands customer demands and minimize risk.
- Explains credit loan facility options, qualifying criteria and processing of all lending applications.
- Open new accounts and cross sells at account origination as per customer needs.
- Acquire sales(grow the business) and retain existing customers
- Utilized problem solving skills to troubleshoot complex issues quickly and effectively.
- Ensures that Know Your Customer(KYC) and Enhanced Due Diligence(EDD) documents are auctioned on time.
- Gathers and completes accurate data at account opening onboarding, continuous engagement with clients to ensure their contact details and personal information are still intact.
- Analyses data in order to develop and apply self-correcting actions where applicable, to enable constant fulfillment of customer demands.
- Minimize customer hand offs and improve service delivery
Teller/ATM Custodian
Standard bank
KHORIXAS
01.2022 - 02.2023
Customer Service Consultant
Standard bank
Keetmanshoop
08.2018 - 12.2021
Help Desk Operator
Standard bank
Keetmanshoop
08.2017 - 07.2018
Education
Bachelor of Technology - Economics
Namibia University of Science And Technology
10-2014
Grade 12 Certificate - NSSCO
Haimbili Haufiku Secondary School
Eenhana11-2008
Skills
- Complaint Handling
- Attention to Detail
- Customer service excellence
- Sales expertise
- Team Collaboration
- Interpersonal skills and effective Communication
- Policies and Procedures Adherence
- Problem Resolution and conflict management
- High-energy attitude
- Project management abilities
- Decision making
Languages
Oshiwambo
First Language
Afrikaans (fair)
Beginner
A1
English Second Language
Advanced
C1
References
1. Mr. Isaac Groenewaldt
Team Leader Service Center
Standard Bank Khorixas
Tel: 067331184
2. Ms Loretta Klukowski
Team Leader Branch Supports
Standard bank Keetmanshoop
063223274
Timeline
Universal Customer Consultant
Standard bank
03.2023 - Current
Teller/ATM Custodian
Standard bank
01.2022 - 02.2023
Customer Service Consultant
Standard bank
08.2018 - 12.2021
Help Desk Operator
Standard bank
08.2017 - 07.2018
Bachelor of Technology - Economics
Namibia University of Science And Technology
Grade 12 Certificate - NSSCO
Haimbili Haufiku Secondary School
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