Annatjie Amakali
Summary
A People and Culture influencer that ignites sustainable energy and serves as a role model of the work culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Universal Customer Consultant
Standard Bank Namibia
01.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Opening and closing accounts i.e current accounts, investment accounts, and loan accounts
- Investigated and resolved customer inquiries and complaints quickly.
- process applications on CAMS
- Process business applications and accounts
- Exhibited high energy and professionalism when dealing with clients and staff.
Teller/Float
Standard Bank Namibia
07.2015 - 06.2016
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Telesales Consultant
Standard Bank Namibia
03.2015 - 06.2015
- Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
- Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
- Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
- Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up activities.
- Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
Education
Honors - Finance Management
International University Of Management
Windhoek, Khomas, Namibia04.2015
Skills
- Complaint Handling
- Written Communication
- Conflict Resolution
- Cross-selling
- Problem Solving
- Critical Thinking
- Performance Monitoring
- Effective Communication
- Customer Service
- Complaint Investigation
- Policies and Procedures Adherence
- Understanding Customer Needs
Accomplishments
- Appointed as the CX champion in Outapi Branch - 2016
- Appointed as he CX champion In Oshakati Branch - 2022
- Appointed as the People & Culture Influencer in Oshakati - 2023
- Appointed as the Flexi Funeral Plan Champion in Oshakati Branch - 2023
- Appointed as the PayPulse Campion in Oshakati Branch -2023
- Top Consultants on selling the most Flexi Funeral Plans - 2023
- Recognized at position 6 in the Top 10 Northwest Universal Customer Consultants 2023
- Recently appointed as the new My Dream Champion in Oshakati -2024
Additional Information
A student studying towards her Masters In Management to obtain skills to help the organization to employ tools and techniques for crucial for effective team management, overseeing tasks, schedules, and deliverables to ensure high performance. Skill training to be obtained is Project Management, performance, management, interviewing, hiring, termination, scheduling, leadership, team, motivation, conflict, management, decision-making, feedback, goal setting, building trust & communication.
Competence
- Processing personal and business applications on CAMS
- Access to applications: Finacle, FDC, AIM, Base2000, CMS, Mobility, I CAP
- Ethical
- Compiling the weekly sales report
- Presenting reports in a weekly sales meeting
- Highly adaptable
- Time management
- Customer Oriented
Reference
Ms Isabela Madison
Head Of Service Support
Standard Bank Oshakati Branch
065220911
Isabel.Madison@standardbank.com.na
Ms Dina Mvula
Head Of Service Support
Standard Bank Outapi Branch
065 251 593
Diina.Mvula@standard.com.na
Timeline
Universal Customer Consultant
Standard Bank Namibia
01.2019 - Current
Teller/Float
Standard Bank Namibia
07.2015 - 06.2016
Telesales Consultant
Standard Bank Namibia
03.2015 - 06.2015
Honors - Finance Management
International University Of Management
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