Daniel Haitembu MBIDI
Windhoek,Namibia
Summary
Emerging business professional eager to contribute to change management and organizational growth. Excels in leadership roles with superior attention to operational challenges and business solutions.
Customer-focused Service Manager with experience motivating talented teams to achieve KPIs. Adaptable and proactive for responsive leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Driven business leader equipped with decisive leadership and superior negotiation skills. Manages team and company performance with exceptional command of strategic planning and resource allocation. Pragmatic problem-solver and diplomatic communicator with strong reputation for successful operational oversight.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Acting general manager Core and Value added service
MTC
Windhoek, Namibia
02.2024 - Current
- Oversaw daily department operations to reach financial targets.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Monitored operations to assess and highlight results.
- Maintained organisational compliance with applicable legislation and regulations.
- Established key stakeholder relationships to foster partnerships and collaborations.
- Developed crisis management strategies to address unforeseen challenges.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
- Partnered with management team to optimise operations and reduce costs.
- Established budgets based on historical, current and forecasted business data.
- Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.
- Researched best practices and trends to stay abreast with developments.
- Facilitated cross-functional collaboration to achieve organizational objectives.
- Oversaw daily company operations to reach financial targets year on year.
- Directed day-to-day work of 36 employees and motivated teams to exceed objectives.
Billing Service Manager
MTC Namibia Windhoek
Windhoek, Namibia
01.2014 - 02.2024
- Provide direction to staff to ensure everyone's best talents are being utilized to fullest potential
- Enforced rules to ensure staff was always on task and was performing all tasks safely
- Direct staff to conducted testing of new products to ensure they performed desired functions
- Worked with departmental head to determine how new technology can help the company
- Responsible for maintaining the charging and billing systems which also include OSS, ERP, Billing, Mobile Finance Solution and CRM systems
- Responsible for internal and external Users Supports - Prepared budgets and worked tirelessly to get projects down to an appropriate budget size
- Oversee and streamline billing, Charging and collections processes
- Guides employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines
- Obtains revenue by resolving order and invoice disputes; maintaining customer relations; resolving problems with bank transfer
- Able to identify root cause of the problems and provide effective solutions to eliminate further occurrence of the same - Provide reporting and analysis to the commercial department on existing new product in the market
- Business system support project execution and implementation - General operation and systems Maintenance
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Implemented new policies to reach regulatory compliance.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Devised long-term strategy for billing service departments.
- Controlled expenses, advising on efficient use of resources to minimize unnecessary costs.
Senior application analyst
MTC Namibia
Windhoek, Namibia
04.2010 - 01.2014
- Met and exceeded quality targets by constantly verifying developed code for accuracy, efficiency and robustness.
- Identified root causes of errors and discrepancies, troubleshooting to address potential solutions.
- Participated in developing application modifications to enhance functionality.
- Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.
- Maintained established applications using defined procedures.
- Provided on-call support and problem resolution for applications.
- Performed systems analysis and developed beginning to intermediate programming code.
- Monitored new network documentation for accuracy.
- Migrated in-house and client-based applications to facilitate smooth transitions.
- Offered individual and group training to end users on new or updated technologies
- Supported data integrity by closely monitoring database performance.
- Procured application software, data and related services and coordinated delivery of products and services by vendors and contractors.
- Analysed project requirements and available resources to establish optimal programming sequence.
- Maximised support team performance by determining training needs and developing technical user documentation.
- Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
IT systems administrator
MTC
Windhoek, Namibia
01.2009 - 03.2010
- Configured, tested and maintained network equipment.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Led server maintenance activities for company systems to keep critical functions operational.
- Tested installations and updates on test servers before deployment to live environments.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Implemented software and hardware upgrades to boost system speed.
Application analyst
MTC
Windhoek, Namibia
11.2006 - 12.2009
- Checked software for errors and coded updates to fix problems.
- Documented standard development procedures and trained new personnel on requirements.
- Evaluated and tested new or modified software to verify programmed conformed to established guidelines and best practices.
- Analyzed project requirements and available resources to establish optimal programming sequence.
- Provided on-call support and problem resolution for applications.
- Conducted rigorous root-cause analyses to identify and correct software issues.
- Procured application software, data and related services and coordinated delivery of products and services by vendors and contractors.
- Performed systems analysis and developed beginning to intermediate programming code.
- Identified root causes of errors and discrepancies, troubleshooting to address potential solutions.
- Maintained established applications using defined procedures.
IT system administrator
Ministry of labour
Windhoek, Namibia
01.2005 - 12.2006
- Implemented software and hardware upgrades to boost system speed.
- Requisitioned hardware and software to meet changing organisational needs.
- Led server maintenance activities for company systems to keep critical functions operational.
- Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
- Tested installations and updates on test servers before deployment to live environments.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Investigated problems with hardware and software to trace faults.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Established and improved IT governance processes to keep pace with changing demands.
- Analysed complex project server issues and worked on large enterprise and business-critical applications.
- Configured, tested and maintained network equipment.
- Controlled access to computer network, setting up accounts and access levels.
Application analyst
MTC Namibia
Windhoek, Namibia
04.2002 - 10.2005
- Gathered information and contributed in definition of programme requirements and proposal development.
- Used C++ to code system changes that led to significant functionality improvements.
- Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.
- Maintained established applications using defined procedures.
- Stayed updated on current technology, programming skills and applications to accurately answer users and staff queries.
- Provided on-call support and problem resolution for applications.
- Developed and maintained security protocols related to software, website and intranet use.
- Migrated in-house and client-based applications to facilitate smooth transitions.
- Administered and maintained end user permissions and access rights.
- Identified root causes of errors and discrepancies, troubleshooting to address potential solutions.
- Supported data integrity by closely monitoring database performance.
- Maximised support team performance by determining training needs and developing technical user documentation.
Education
Master of Business Administration - Business Managements
UNiversity of Namibia
01.2023 -
Bachelor of Science - Computer Science
University of Namibia Windhoek
Bachelor of Science - Computer Science
University of Namibia Windhoek
Windhoek, Khomas, NamibiaSkills
- Application Managements (16 Years)
- Databases and Operating system administrations (17 Years)
- Research and Development
- ICT Infrastructure Managements (20 years)
- Enterprise resource planning (ERP), Billing, and Charging and Operation
- Management Experience (11 Years) Staff complement of 26 members
- Motivational leadership
- Budgetary governance
- Strategic planning
- Strong interpersonal skills
- Excellent time management skills
- Multi-tasking ability
- Expenditure control
Certification
Billing system upgrade (2002) (project member) (Complete) Billing system replacement(2005) (project member)(Completed) Billing System replacement(2010) (Project member) (Completed) Disaster Recovery design & implementation Completed) Revenue Assurance system replacement(2011)(Project member,Completed) Fraud Management system replacement (2011) (Project member )Completed Billing system replacement (2013) , Technical Manager (Completed) Online charging System (2016), Project Technical Manager(Completed) Cloud and PABX project (2018) Technical Specialist (Completed) Billing and CRM system replacement (2021) , Technical and ProjectManager (Completed). Cloud MSE , Technical and Project Manager (In-progress) Online charging System (2023), Project Technical Manager(InProgress) Mobile Finance System implementation (Project Technical Lead)
Languages
English
Timeline
Acting general manager Core and Value added service
MTC
02.2024 - Current
Master of Business Administration - Business Managements
UNiversity of Namibia
01.2023 -
Billing Service Manager
MTC Namibia Windhoek
01.2014 - 02.2024
Senior application analyst
MTC Namibia
04.2010 - 01.2014
IT systems administrator
MTC
01.2009 - 03.2010
Application analyst
MTC
11.2006 - 12.2009
IT system administrator
Ministry of labour
01.2005 - 12.2006
Application analyst
MTC Namibia
04.2002 - 10.2005
Billing system upgrade (2002) (project member) (Complete) Billing system replacement(2005) (project member)(Completed) Billing System replacement(2010) (Project member) (Completed) Disaster Recovery design & implementation Completed) Revenue Assurance system replacement(2011)(Project member,Completed) Fraud Management system replacement (2011) (Project member )Completed Billing system replacement (2013) , Technical Manager (Completed) Online charging System (2016), Project Technical Manager(Completed) Cloud and PABX project (2018) Technical Specialist (Completed) Billing and CRM system replacement (2021) , Technical and ProjectManager (Completed). Cloud MSE , Technical and Project Manager (In-progress) Online charging System (2023), Project Technical Manager(InProgress) Mobile Finance System implementation (Project Technical Lead)
Bachelor of Science - Computer Science
University of Namibia Windhoek
Bachelor of Science - Computer Science
University of Namibia Windhoek
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