Johanna Ndilimeke Kavendjii
Windhoek,Namibia
Summary
Knowledgeable Human Resource Professional with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Acting Manager: Remuneration & Benefits
MTC
03.2025 - Current
- Manage the ISO related implementation, compliance, and day to day operations such as the EMS ISO 14001 (Environmental Management System) Standards and HSMS ISO 45001 (Health & Safety Management System) Standards
- Lead implementation of Human Resources Administration objectives as per defined strategy.
- Undertake commissioning of MTC’s participation in salary surveys and analyze results for recommendation on remuneration and benefit changes.
- Submit monthly reporting on staff movements, payroll analyses and deviations, health, safety and wellness initiatives and incidences, employee relations and IT activities to CHCO.
- Manage risks associated with OSHE and wellness and escalate to relevant stakeholders for corrective action.
- Analyze monthly processed remuneration trends to investigate remuneration deviations and recommend remedial steps to address deviations and anomalies
- Compile annual remuneration budget in collaboration with GM and Finance.
- Undertake commissioning of MTC’s participation in salary surveys and analyze results for recommendation on remuneration and benefit changes.
Senior Employee Relations & Wellness Practitioner
Mobile Telecommunications Ltd (MTC)
11.2023 - 02.2025
- Facilitate complex and/or critical employee relations issues between management and subordinates in a timely and effective manner.
- Report to Manager HRA on annual post-employment liability reports and insurance renewals.
- Research and maintain a pulse on employment legal trends and new legislation in the labour environment and communicate corrective action to Manager Remuneration & benefit.
- Report and compile HR Statistical Report on extensive sick leave patterns and provide feedback to the Managers and the business to action and plan to ensure that special cases are attended to.
- Engage with various external stakeholders on employee benefits initiatives such as third party benefits. (facilitated the implementation of temporary worker medical aid benefit-2022 )
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
Employee Relations Practitioner
Mobile Telecommunications Ltd (MTC)
10.2020 - 10.2023
- Gauge employee expectations in terms of our EVP via engagement sessions, surveys, etc. and research and define employee value proposition opportunities for analytics to recommendations to Sr. ER Practitioner.
- Accurate dissemination and record keeping of staff airtime benefits.
- Play an integral role on the Staff Engagement Forum, by representing all employees and HR, to ensure critical issues are addressed and recommendations made to EXCO.
- Administer and process MTC funeral, Employee and Spousal scheme and provide recommendations for new and existing company insurance policies and schemes to the Senior Employee Relations & Wellness Practitioner.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
Human Resource Administrator
Mobile Telecommunications Ltd (MTC)
11.2016 - 09.2020
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
Call Centre Supervisor
Mobile Telecommunications Ltd (MTC)
10.2006 - 11.2016
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Conducting performance feedback through daily, weekly and monthly one-on-one sessions, goal setting and performance appraisals.
- Developed strategies for dealing with high call volumes during peak periods, including temporary staff adjustments and prioritization protocols.
- Improved call resolution efficiency by analyzing call patterns and adjusting resource deployment accordingly.
- Monitored call quality and provided individual constructive feedback to 120 employees enhance performance and address areas in need of improvement.
Education
Masters of Management - Business Management
Stadio Higher Education
Namibia10-2025
Bachelor of Human Resource Management Honors - Human Resources Management
The University of Science And Technology
Namibia04.2019
Bachelor of Human Resource Management - Human Resources Management
The University of Science And Technology
Namibia04.2016
Grade 12 -
Westside High Swakopmund
Namibia12.2001
Skills
- Strategic planning
- Customer relationship management (CRM)
- Policy implementation
- Budget control
- Financial records oversight
- Coaching and mentoring
- Risk management
- Managing operations and efficiency
- Negotiation and conflict resolution
Languages
English
Afrikaans
Oshiwambo
Otjiherero
Accomplishments
- Awarded Chief Human Capital Award ( 2023)
- Awarded Performer of the Year Band C (2020)
- Nominated for the Employee of the Year Award (2009)
- Developed and delivered training in the areas of Soft Skills Training, and new-employee orientation which resulted in the MTC Call Center being considered as the best Call Center in Africa (2017)
- Responsible for the one-on-one coaching sessions and customer service training that contributed to the overall Service Quality Assessment scores form 68 % to 90%.
- Co-Initiated the company's first-ever electronic time sheets that assisted in a paper-less logging of hours worked for shift workers.
- Nominated as Principal Offer for MTC Pension Fund ( 2025)
Personal Information
- ID Number: 83032310180
- Citizenship: Namibian
- Health Status: Excellent
- Date of Birth: 03/23/83
- Gender: Female
- Driving License: Code B
- Marital Status: Single
Training
- Certificate in Poor Performance and Misconduct
- Certificate in Chairing and Initiating Disciplinary Hearings
- Advance Negotiation and Strength to prevent Labour Disputes - Intelligence Transfer Center (ITC)
- Strategic HR Management and Business Partnering
- Leadership /Supervisory Skills - Capacity Trust
- Health and Safety Training (SHE, first Aid, Hazard Identification and Risk Assessment)
- E-Recruitment System (SAGE Skills Map)
Certification
AMA Certified Professionals in Management (2024-2026)
AMA Certified Professionals in Management
- The AMA Certified Professional in Management™ credential embodies the critical knowledge, skills and abilities aligned with AMA’s Standard in Management™. Managers with the AMA-CPM™ will be able to show current and future employers that they have met a standard that exemplifies critical knowledge, skills and abilities needed for professional managers—including in areas related to professional effectiveness, relationship management, business acumen and analytical intelligence
References
Mr. Raymond Cloete
MTC
Chief Human Capital Officer
Cell number: 0811002049
Email Address : rcloete@mtc.com.na
Mr. Tim Ekandjo
MTC
Chief Brand, Marketing, Communications & Sustainability Officer
Cell number: 0811002144
Email Address : tekandjo@mtc.com.na
Mr. Viv Tuneeko
MTC
Manager: Call Center
Cell number: 0811002085
Email Address : vtuneeko@mtc.com.na
Timeline
Acting Manager: Remuneration & Benefits
MTC
03.2025 - Current
Senior Employee Relations & Wellness Practitioner
Mobile Telecommunications Ltd (MTC)
11.2023 - 02.2025
Employee Relations Practitioner
Mobile Telecommunications Ltd (MTC)
10.2020 - 10.2023
Human Resource Administrator
Mobile Telecommunications Ltd (MTC)
11.2016 - 09.2020
Call Centre Supervisor
Mobile Telecommunications Ltd (MTC)
10.2006 - 11.2016
Masters of Management - Business Management
Stadio Higher Education
Bachelor of Human Resource Management Honors - Human Resources Management
The University of Science And Technology
Bachelor of Human Resource Management - Human Resources Management
The University of Science And Technology
Grade 12 -
Westside High Swakopmund
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