Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Name & contact
Timeline
Generic

Carlos Bacalhao

Swakopmund

Summary

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth

Overview

10
10
years of professional experience

Work History

Carwash Supervisor

Engen Truckport
04.2024 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Junior Supervisor - Senior Supervisor

Atlantic Resources Quarries & Trading
05.2023 - 07.2023
  • Improved team productivity by implementing new workflow processes and streamlining communication channels.
  • Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.
  • Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.
  • Ensured timely completion of projects by setting achievable deadlines and closely monitoring progress towards milestones.

Hospitality Waitron

The Hook
01.2023 - 04.2023
  • Waitron`s greet guests, present menus, and take orders for food and beverages, they may also provide suggestions or recommendations based on the menu and guest preferences
  • Confidently interacted with multicultural team in high pressure environments.
  • Served high volumes of guests in fast -paced service environments with exceptional customer care.
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds


Junior Supervisor

Atlantic Resources Quarries & Trading
07.2022 - 12.2022
  • Improved team productivity by implementing new workflow processes and streamlining communication channels.
  • Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.
  • Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.
  • Ensured timely completion of projects by setting achievable deadlines and closely monitoring progress towards milestones.

Maitanance Assistant

Dia Benu Construction
01.2020 - 06.2022
  • The Hook - Hospitality waitron
  • Confidently interacted with multicultural team in high pressure environments
  • Served high volumes of guests in fast -paced service and environments with exceptional customer care
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Waiter

Wimpy
09.2019 - 12.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Architectural Draftsperson

Audax Designs
08.2015 - 08.2019
  • Enhanced project efficiency by creating detailed architectural drafts and designs.
  • Completed complex drafting tasks under tight deadlines, maintaining a high level of quality and accuracy.
  • Assisted in the preparation of construction documents, contributing to successful project completion.
  • Utilized advanced software tools to create highly detailed 3D models for improved visualization of the house designs
  • Used Caddie 22 aided software to create 2D drawings.

Education

General Drafting : NQF Level 3 - Architectural Drafter

Intec
Windhoek
01.2017

Grade 10 - School

NAMCOL – Namibia College Of Open Learning
Okahandja
11.2016

Skills

  • Customer service skills
  • Credit card payment processing
  • The ability to accept criticism as it is just a part of working in hospitality
  • Works well under pressure and best in fast-paced environments
  • Sound knowledge of basic plumbing carpentry, and little knowledge about electrical
  • General maintenance experience
  • Experience and ability to safely operate hand and power tools as well as cleaning equipment
  • Caddie 22 and Sketch Up 3D Modules and rendering
  • Priority management
  • Training and mentoring
  • Problem-Solving and strategic planning
  • Multitasking and time management
  • Staff management
  • Customer service
  • Attention to detail

Additional Information

- Male

- Age - 27

- Namibian

- ID num - 97032200591




- Languages..........

- Afrikaans; first language
- English; intermediate B1



- Hobbies..........


- Fitness

- Fishing

- Technology

Personal Information

Name & contact

Timeline

Carwash Supervisor

Engen Truckport
04.2024 - 04.2025

Junior Supervisor - Senior Supervisor

Atlantic Resources Quarries & Trading
05.2023 - 07.2023

Hospitality Waitron

The Hook
01.2023 - 04.2023

Junior Supervisor

Atlantic Resources Quarries & Trading
07.2022 - 12.2022

Maitanance Assistant

Dia Benu Construction
01.2020 - 06.2022

Waiter

Wimpy
09.2019 - 12.2019

Architectural Draftsperson

Audax Designs
08.2015 - 08.2019

General Drafting : NQF Level 3 - Architectural Drafter

Intec

Grade 10 - School

NAMCOL – Namibia College Of Open Learning

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Carlos Bacalhao