Zenobia Clarista Verland
Windhoek
Summary
Dynamic and detail-oriented professional with extensive experience at Vivo Energy and Bix IT Solutions. Proven track record in optimizing office operations and enhancing customer satisfaction through effective communication and creative problem-solving. Skilled in data entry and inventory management, consistently achieving accuracy and efficiency in all tasks.
Overview
17
17
years of professional experience
Work History
Administration Clerk
Vivo Energy
Windhoek, Khomas, Namibia
08.2018 - Current
- Assisted in managing office supplies and inventory systems to ensure efficient operations.
- Supported data entry tasks for record-keeping and documentation accuracy.
- Coordinated scheduling and appointments to optimize team productivity.
- Maintained organized filing systems for easy access to important documents.
- Communicated with team members to facilitate smooth workflow and task completion.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Participated in training sessions to enhance administrative skills and knowledge.
- Handled incoming phone calls and answered questions from dealers.
- Established and maintained standard office procedures to achieve demanding targets.
- Recon daily stock
- Reconciled daily fuel sales within SAP, upholding 100% accuracy for all updates.
- Dispatch fuel to different service station outlets
Office Manager
Bix IT Solutions
Windhoek, Khomas, Namibia
01.2012 - 03.2018
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Led a team of administrative staff to enhance productivity and improve workflow efficiency.
- Developed and maintained filing systems to ensure accurate documentation and easy retrieval of information.
- Coordinated office supplies procurement, optimizing vendor relationships for cost-effective purchasing.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Claims Representative
Diverse Distribution
Windhoek, Khomas, Namibia
01.2008 - 12.2011
- Processed and evaluated claims for accuracy and compliance with company policies.
- Assisted customers in understanding claim procedures and resolving inquiries effectively.
- Collaborated with internal teams to enhance claims processing efficiency and reduce turnaround times.
- Mentored junior representatives on best practices in claims management and customer service techniques.
Education
High School Diploma -
Kakamas High School
Kakamas, South Africa12-2003
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Ordering of supplies
- Report preparation
- Inventory management
- Point of sale operation
- Attention to detail
- Professional and mature
- Creative thinking
- Flexible and adaptable
- Invoice processing
Timeline
Administration Clerk
Vivo Energy
08.2018 - Current
Office Manager
Bix IT Solutions
01.2012 - 03.2018
Claims Representative
Diverse Distribution
01.2008 - 12.2011
High School Diploma -
Kakamas High School