Zenobia Clarista Verland
Windhoek
Summary
Dynamic and detail-oriented professional with extensive experience at Vivo Energy and Bix IT Solutions. Proven track record in optimizing office operations and enhancing customer satisfaction through effective communication and creative problem-solving. Skilled in data entry and inventory management, consistently achieving accuracy and efficiency in all tasks.
Overview
17
17
years of professional experience
Work History
Administration Clerk
Vivo Energy
08.2018 - Current
- Assisted in managing office supplies and inventory systems to ensure efficient operations.
- Supported data entry tasks for record-keeping and documentation accuracy.
- Coordinated scheduling and appointments to optimize team productivity.
- Maintained organized filing systems for easy access to important documents.
- Communicated with team members to facilitate smooth workflow and task completion.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Participated in training sessions to enhance administrative skills and knowledge.
- Handled incoming phone calls and answered questions from dealers.
- Established and maintained standard office procedures to achieve demanding targets.
- Recon daily stock
- Reconciled daily fuel sales within SAP, upholding 100% accuracy for all updates.
- Dispatch fuel to different service station outlets
Office Manager
Bix IT Solutions
01.2012 - 03.2018
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Led a team of administrative staff to enhance productivity and improve workflow efficiency.
- Developed and maintained filing systems to ensure accurate documentation and easy retrieval of information.
- Coordinated office supplies procurement, optimizing vendor relationships for cost-effective purchasing.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Claims Representative
Diverse Distribution
01.2008 - 12.2011
- Processed and evaluated claims for accuracy and compliance with company policies.
- Assisted customers in understanding claim procedures and resolving inquiries effectively.
- Collaborated with internal teams to enhance claims processing efficiency and reduce turnaround times.
- Mentored junior representatives on best practices in claims management and customer service techniques.
Education
High School Diploma -
Kakamas High School
Kakamas, South Africa12-2003
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Ordering of supplies
- Report preparation
- Inventory management
- Point of sale operation
- Attention to detail
- Professional and mature
- Creative thinking
- Flexible and adaptable
- Invoice processing
Timeline
Administration Clerk
Vivo Energy
08.2018 - Current
Office Manager
Bix IT Solutions
01.2012 - 03.2018
Claims Representative
Diverse Distribution
01.2008 - 12.2011
High School Diploma -
Kakamas High School
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