Zeimo Anghuwo
Banking Professional
Windhoek,Khomas
Summary
Detail-oriented and results-driven banking professional with over 8 years of progressive experience in various roles within the banking sector. Proven expertise in sales support, business banking, and procurement. Multilingual communicator proficient in English and Oshiwambo, with a strong educational background in economics and business administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
Procurement and Logistics Officer
WT Business Group
Windhoek, Khomas, Namibia
08.2019 - 08.2024
- Identify procurement needs and develop specifications for goods and services required by organization
- Source and evaluate suppliers, negotiating terms and conditions to secure best possible deals
- Build and maintain relationships with suppliers and vendors to ensure effective communication and collaboration
- Monitor supplier performance and resolve any issues related to quality, delivery, or pricing
- Draft, review, and manage contracts with suppliers, ensuring compliance with organizational policies and legal requirements
- Maintain record of contracts and ensure timely renewals and amendments as necessary
- Plan and coordinate transportation and distribution of goods to ensure timely delivery to various locations
- Optimize logistics processes to minimize costs and improve efficiency
- Oversee inventory levels and ensure that stock is maintained at appropriate levels to meet operational needs
- Conduct regular inventory audits and reconcile discrepancies
- Assist in development and management of procurement and logistics budget, ensuring adherence to financial constraints
- Analyze procurement data to identify cost-saving opportunities and optimize spending
- Ensure compliance with relevant regulations, policies, and procedures in all procurement and logistics activities
- Prepare reports on procurement activities, logistics performance, and inventory status for management review
- Conduct market research to identify new suppliers, market trends, and innovative procurement practices
- Stay informed about industry developments to enhance procurement strategies
- Work closely with other departments (e.g., finance, operations) to ensure alignment and efficiency in procurement and logistics processes
- Support cross-functional teams in project-related procurement and logistics needs
- Provide training and guidance to junior staff on procurement and logistics best practices
- Participate in professional development to enhance skills and knowledge in field.
- Tracked production and quality control systems to proactively identify deficiencies
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Monitored and managed procurement budget to control costs.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Managed relationships with transportation providers to secure competitive rates and reliable service for shipments.
- Reduced lead times for delivery of goods by optimizing logistics operations and developing strong relationships with transportation providers.
- Coordinated international shipments, navigating customs regulations and documentation requirements to ensure timely delivery of goods.
- Implemented a vendor management system that streamlined the evaluation process for new suppliers.
- Developed budgets for procurement activities, monitoring expenditures closely to maintain financial targets.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
SME Business Banker
Standard Bank Namibia
Windhoek, Khomas, Namibia
02.2016 - 01.2018
- Build and maintain strong relationships with small and medium enterprises (SMEs) to understand their banking needs and provide tailored financial solutions
- Serve as the primary point of contact for clients, addressing inquiries and providing exceptional customer service
- Identify and pursue new business opportunities within the SME sector to expand the bank’s client base
- Conduct market research to identify potential clients and understand industry trends
- Analyze clients’ financial statements, business plans, and creditworthiness to assess loan applications and recommend appropriate products
- Promote a wide range of banking products and services, including loans, credit facilities, and treasury services, tailored to the needs of SME clients
- Stay informed about product offerings and industry developments to provide clients with up-to-date advice
- Prepare and submit loan applications, ensuring all documentation is accurate and complete
- Collaborate with the credit department to facilitate the approval process and communicate outcomes to clients
- Manage a portfolio of SME clients, monitoring their financial performance and identifying opportunities for additional services
- Conduct regular reviews of client accounts to assess risk and ensure compliance with banking policies
- Participate in networking events, workshops, and seminars to promote the bank’s SME offerings and build community relationships
- Collaborate with other departments to ensure a seamless banking experience for clients
- Address and resolve client issues and complaints promptly, ensuring high levels of customer satisfaction
- Prepare reports on portfolio performance, client interactions, and market trends for management review
- Track sales activities and outcomes to meet targets and contribute to the overall success of the business banking division
- Identify opportunities to enhance processes and improve service delivery within the SME banking unit
- Stay updated on industry best practices and regulatory changes affecting SME banking.
- Completed trades on cashflow energy derivatives, increasing profits 100%.
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Implemented innovative sales techniques that resulted in an increase in new business acquisition rates.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Maintained up-to-date knowledge of competitors' products.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Worked with clients and finance companies to find optimal solutions for financing.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assisted in the development of marketing materials to attract new clients, effectively expanding the bank''s market share.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Discussed financial options with clients and provided informed suggestions.
Senior Sales Support Officer
Standard Bank Namibia
Windhoek, Khomas, Namibia
02.2015 - 01.2016
- Provide comprehensive support to the sales team by preparing proposals, presentations, and client documentation.
- Assist in the development of sales strategies and initiatives to enhance customer acquisition and retention.
- Maintain and update customer databases, ensuring accurate records of interactions and transactions.
- Act as a primary point of contact for clients, addressing inquiries, and providing timely responses to enhance customer satisfaction.
- Analyze sales performance metrics and prepare detailed reports for management, identifying trends and areas for improvement.
- Monitor sales targets and KPIs, providing insights to the sales team for better performance.
- Collaborate with various departments (e.g., credit, compliance, marketing) to ensure seamless execution of sales processes.
- Work closely with Relationship Managers to support client onboarding and service delivery.
- Provide training and guidance to junior sales support staff on processes, tools, and best practices.
- Assist in developing training materials and resources to improve the team's effectiveness.
- Ensure that all sales-related documentation is complete, accurate, and compliant with internal policies and regulatory requirements.
- Oversee the processing of contracts, agreements, and client correspondence.
- Conduct research on market trends, competitor activities, and customer needs to support strategic decision-making.
- Share insights with the sales team to aid in targeting efforts and product offerings.
- Organize and participate in client meetings, ensuring effective communication and follow-up on action items.
- Support client events and promotional activities to strengthen relationships and enhance brand visibility.
- Address and resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to management as necessary, while ensuring customer satisfaction is maintained.
- Identify opportunities for process improvements and efficiency gains within the sales support function.
- Participate in team meetings and contribute to brainstorming sessions aimed at enhancing service delivery.
- Attended 1 retailer and distributor product and sales training events to consistently increase product knowledge.
- Helped team implement successful sales strategies for complex engineering projects.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Tracked sales data for analysis and forecasting.
- Attended 2 retailer and distributor product and sales training events to consistently increase product knowledge.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Maintained a comprehensive understanding of product offerings to provide relevant information to customers when necessary effectively.
- Eased workload on the sales team by handling routine correspondence with clients professionally and courteously.
- Simplified contract administration, expediting the negotiation process and securing new business deals for the company.
- Strengthened client relationships through consistent communication, fostering trust and loyalty.
- Contributed to successful product launches by coordinating marketing materials and supporting event logistics.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives and programs.
- Attended 5 retailer and distributor product and sales training events to consistently increase product knowledge.
Fleet Administrator
Standard Bank Namibia
Windhoek, Khomas, Namibia
01.2012 - 01.2015
- Oversee daily operations of bank's vehicle fleet, ensuring all vehicles are properly maintained and serviced.
- Develop and implement fleet management policies and procedures to enhance operational efficiency.
- Schedule regular maintenance and repairs for all vehicles to minimize downtime.
- Keep detailed records of maintenance activities, service history, and costs associated with each vehicle.
- Monitor and manage fleet budget, ensuring adherence to financial constraints, and identifying cost-saving opportunities.
- Coordinate allocation of vehicles to staff as needed, ensuring optimal utilization of resources.
- Maintain inventory of vehicles, and ensure that records are up-to-date.
- Ensure that all fleet operations comply with local regulations, safety standards, and company policies.
- Conduct regular safety audits, and implement corrective actions as necessary.
- Oversee fuel consumption tracking, including monitoring fuel cards and optimizing fuel usage.
- Analyze fuel efficiency and identify trends to enhance fleet performance.
- Generate reports on fleet performance metrics, including maintenance costs, vehicle usage, and incidents.
- Provide data analysis to assist management in decision-making regarding fleet operations.
- Liaise with external vendors and service providers for vehicle repairs, maintenance, and procurement.
- Negotiate contracts and service agreements to ensure favorable terms for bank.
- Provide training and support to staff on vehicle operation, maintenance procedures, and safety protocols.
- Act as a point of contact for fleet-related inquiries and issues.
- Respond to and manage incidents involving fleet vehicles, including accidents or breakdowns.
- Ensure proper reporting and documentation of incidents for insurance and regulatory compliance.
- Performed administrative duties such as payroll, driver counseling and accident reviews.
- Ensured compliance with all regulations by maintaining accurate records of vehicle inspections, registrations, and insurance policies.
- Enhanced driver safety training programs which led to fewer accidents and lower insurance premiums.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with senior management to develop strategic plans for fleet expansion and replacement cycles based on budget constraints and operational needs.
Collateral Officer
Standard Bank Namibia
Windhoek, Khomas, Namibia
03.2010 - 11.2011
- Conduct thorough assessments of collateral offered for loans, ensuring accurate valuation and adherence to bank policies.
- Review and verify all relevant documentation related to collateral, including title deeds, registration certificates, and insurance policies.
- Evaluate risk associated with collateral types, identifying potential issues that may affect bank's security position.
- Work closely with credit analysts and relationship managers to ensure all collateral is appropriately valued and documented before loan approval.
- Ensure compliance with relevant regulations, policies, and procedures regarding collateral management and risk assessment.
- Maintain accurate records of collateral valuations and documentation in bank's systems.
- Prepare reports on collateral performance and risk exposure for management review.
- Stay informed about market trends and property values to make informed decisions regarding collateral valuation.
- Provide guidance and training to junior staff and other departments on collateral-related processes and best practices.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Arts - Economics and Industrial Psychology
University of Namibia
Windhoek, Khomas, Namibia 01.2005 - 03.2008
BBA - Business Administration And Management
University of Namibia
Windhoek, Khomas, Namibia 02.2017 - Current
Skills
Supplier Relationship Management
Procurement Process Improvement
Supply Chain Optimization
E-procurement Systems
Teamwork and Collaboration
Multitasking Abilities
Training and mentoring
Research and Development
Time Management
Process Improvement
Audit reporting
Report Writing
Investigation leadership
Investigation Management
Budgeting and finance
Problem-solving abilities
Idnumber
86040900849
Languages
English (Fluent)
Oshiwambo (Fluent)
References
Dr. Wilhelmina Simon, Lecturer, Department of Applied Educational Sciences, University of Namibia, 0612063167, 0852663698, esimon@unam.na
Mr. Wilhelm Itana,Managing Director,WT Business Group, +264815820588, willem@wtbgroup.com.na
Mrs. Natalia Kaupitwa, Managing Director, Twapama Accounting and Business Consultant,+264812086705, twapamaabc@outlook.com
Training
- Certificate for Bankers Training Program
- In-house Training: Customer Service in Business Banking
- In-house Training: Credit Analysis
Timeline
Procurement and Logistics Officer
WT Business Group
08.2019 - 08.2024
BBA - Business Administration And Management
University of Namibia
02.2017 - Current
SME Business Banker
Standard Bank Namibia
02.2016 - 01.2018
Senior Sales Support Officer
Standard Bank Namibia
02.2015 - 01.2016
Fleet Administrator
Standard Bank Namibia
01.2012 - 01.2015
Collateral Officer
Standard Bank Namibia
03.2010 - 11.2011
Bachelor of Arts - Economics and Industrial Psychology
University of Namibia
01.2005 - 03.2008