Yolandi Kittler
Swakopmund
Summary
A dedicated and results-oriented professional with over 14 years of experience in Medical Practice Management, known for consistently meeting company objectives through organized and strategic practices. Adept at thriving under pressure, quickly adapting to new challenges, and enhancing brand presence. Recently trained in luxury travel and marketing, bringing a fresh perspective and a strong commitment to excellence in the luxury sector.
Overview
22
22
years of professional experience
Work History
Sales and Marketing Executive - Luxury Travel
About Africa co
Swakopmund
04.2024 - Current
- Played a key role in the development of promotional materials including brochures, flyers, and ads.
- Worked closely alongside cross-functional teams in design, production, and finance to foster effective collaboration.
- Performed administrative tasks related to sales operations such as filing documents.
- Researched target markets to develop effective sales plans.
- Developed and implemented marketing strategies to drive sales growth.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Gathered customer feedback on product performance and service quality.
- Managed online presence through social media channels.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Managed bookings, payments and cancellations of tours.
- Maintained updated knowledge of current trends in the tourism industry.
- Conducted site inspections prior to offering a package for sale.
- Developed and implemented tour packages for customers.
- Marketed and sold tour packages to potential customers through various channels.
Practice Manager
Dr Leirvy Pinero Gonzalez Family Practice
Walvis Bay
02.2023 - 03.2024
- I was retrenched by Dr Leirvy Pineiro Gonzalez as the medical industry suffered some losses with the new Namaf tariffs and the company could no longer cover my salary.
- Prepared presentations for board meetings or other committees related to the medical practice.
- Developed and implemented policies and procedures for the medical practice.
- Recruited, trained, supervised and evaluated staff members.
- Coordinated patient care services to ensure quality of care was provided.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Communicated with patients with compassion while keeping medical information private.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Created and implemented policies and procedures for effective practice management.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Billing on Emminance and reconciliation of all remittances and payments.
Medical Practice Manager
CNK Dental Practice
Walvis Bay
08.2021 - 02.2023
- I worked as a Practice Manager for Dr Kandombo at CNK Dental Practice and was very happy in my position but was offered a better salary which I could not refuse as I am a single mother.
- My duties included:
- Reception
- Billing of day to day claims and Orthodontics
- Monthly income reports
- Theatre billing
- Quotations for theatre procedures
- Allocation of remittances
- Medical aid submission and enquiries
- Hospital authorizations and patient correspondence
- Employee relations including staff meetings
- Ordering of disposables and medication
- Budgeting and financial planning
- Petty Cash
- Stock control
Medical Practice Manager
Doc4U Medical Practice
Walvis Bay
11.2020 - 07.2021
- After being retrenched due to Covid from Medcare Eye Clinic, I worked for Dr Yana and Dr Dima on a temporary basis whilst looking for a permanent position.
- My duties included:
- Reception
- Theatre and day to day billing
- Quotations for theatre procedures
- Allocation of remittances
- Medical aid submissions and enquiries
- Hospital authorizations and patient correspondence
- Employee relations including staff meetings
- Assistance with Covid 19 swabs
- Ordering of disposables and medication
- Budgeting and financial planning
- Petty Cash
- Stock control
- WCA claims
Medical Practice Manager
Medcare Eye Clinic
Swakopmund
03.2019 - 10.2020
- I was employed as the Medical Practice Manager by Dr Niemandt and Dr Steenkamp but was retrenched when Covid lock down started and the Dr's could not travel in and out from South Africa and had to seek other employment.
- My duties included:
- Reception
- Theatre bookings and authorization
- Managed theatre lists for surgeons
- Quotations for surgical procedures
- Day to day billing and Petty Cash
- Stock control of lenses and disposables
- Marketing
- Treated patients with E eye machine
Medical Practice Manager
Dr Leonie van Zyl
Walvis Bay
01.2009 - 03.2019
- I managed the day to day operations for Dr van Zyl's GP and Occupational Health Practice ensuring that the receptionist and medical assistants performed their jobs efficiently and with excellent customer service.
- My duties included:
- Reception
- Employee relations
- Bookkeeping services including monthly salary sheets, benefits and financial reporting
- Monetary collections and allocations
- WCA claims
- Audio, Vision and Spirometry testing for all Occupational Health Patients
- Pre-testing of patients including BP, Sugar and Urine Analysis
- Dispensing of pharmaceuticals
- Stock control in the Pharmacy
- Petty Cash
Wine Sales Representative
Vrede Wines Namibia
Walvis Bay
10.2002 - 07.2006
- I worked as a Wine Sales Rep for Mr Bart Reiman after returning from the United States where I lived for 2 years and worked as an Au-Pair. After my daughter was born in 2005 with a few physical disabilities I had to become a stay at home mom to care for her.
- My duties as Rep included:
- Sales and marketing of the company all over namibia
- Office administration
- Employee management
- Basic bookkeeping
Education
Training in Dry Eye Care - E Eye Machine -
Medcare Eye Clinic
South Africa2018
Audiometry Screening Certificate -
OCSA
South Africa2015
Vision Screening Certificate -
OCSA
South Africa2013
Spirometry Screening Certificate -
OCSA
South Africa2013
Executive Secretarial Skills Certificate -
C&F Business Consultancy Namibia Cc
Swakopmund03.2009
High School Diploma -
Duneside High School
Walvis Bay12.1999
Skills
- Workflow Management
- Policy and Procedure Development
- Resource Utilization
- Patient Engagement
- Bookkeeping
- Managing Medical Practices
- Managing Files and Records
- Staff Management
- Medical Billing
- Marketing
- Staff Supervision
- Client Consulting
- Supplies Ordering
- Hiring Medical Personnel
- New Hire Training
- Office Procedures
- Product Promotion
- Budget Development
Languages
German
First Language
English
Advanced (C1)
C1
Afrikaans
Advanced (C1)
C1
Office Efficiency
- Microsoft Word & Excel
- Google Workspace
- Zoom
- WETU / Travefy
- Canva
- Social Media Platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Marketing Executive - Luxury Travel
About Africa co
04.2024 - Current
Practice Manager
Dr Leirvy Pinero Gonzalez Family Practice
02.2023 - 03.2024
Medical Practice Manager
CNK Dental Practice
08.2021 - 02.2023
Medical Practice Manager
Doc4U Medical Practice
11.2020 - 07.2021
Medical Practice Manager
Medcare Eye Clinic
03.2019 - 10.2020
Medical Practice Manager
Dr Leonie van Zyl
01.2009 - 03.2019
Wine Sales Representative
Vrede Wines Namibia
10.2002 - 07.2006
Training in Dry Eye Care - E Eye Machine -
Medcare Eye Clinic
Audiometry Screening Certificate -
OCSA
Vision Screening Certificate -
OCSA
Spirometry Screening Certificate -
OCSA
Executive Secretarial Skills Certificate -
C&F Business Consultancy Namibia Cc
High School Diploma -
Duneside High School
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