William Diamond
Walvis Bay, Erongo,WB
Summary
Seasoned Operations Manager and talented leader with +12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Shipyard Operations Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2023.09 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Shipyard Snr Project Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2022.01 - 2023.09
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
Shipyard Infrastructure Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2022.01 - 2023.09
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Snr Projects and Proposals Manager
West Atlantic Shipyard
2019.06 - 2021.12
- Addressed complaints and inquiries from community members .
- Implemented various business practices to include complex principles and economic development practices.
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Managed workflow and production output of consultants and subordinates.
- Implemented multiple business practices with complex principles and economic development practices.
- Prepared and presented multiple written reports and PowerPoint presentations for meetings with various city departments.
- Managed workflow and product production of consultants and subordinates.
- Collected and recorded all grant funds and documented expenditures.
- Prepared and presented multiple written reports and PowerPoint presentations to Planning Commission, City Council and Finance Department.
- Researched and analyzed various statistical and financial analysis techniques.
- Maintained knowledge about current issues relating to economic development services and affordable housing.
- Addresses complaints and inquiries from members of community.
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Conducted research and gathered key information for use in upcoming project planning.
- Managed online communications from social media, email and website sources.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
Snr Project Engineer & Ship Repair Project Manager
Elgin Brown & Hamer (EBH)
2014.12 - 2019.06
- Coordinated engineering team for [Type] projects in development.
- Created periodic reports comparing budgeted costs to actual costs.
- Performed wide range of engineering operations for R&D company focused on Fluid Dynamics group.
- Prepared for commissioning of [Type] equipment and systems.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Determined and scheduled priorities as required to progress engineering work.
- Evaluated change order requests in response to out-of-scope work activities.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Recommended process improvements to reduce unnecessary waste.
- Reviewed progress controls for project quality assurance.
- Delivered concise instructions to technical team to maintain quality control.
- Assisted with cost proposal development and customer presentations.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Assessed impact of modification requests for ongoing projects.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Trained junior engineers in workstation design and material handling.
- Analyzed system development efforts using potential ROI and associated liability figures.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Prepared, checked, and coordinated documentation to support component design and application.
- Presented project information and status updates to customers and fielded concerns.
- Recruited, placed and oversaw project staff for optimal project results.
Mechanical Design Engineer & Project Manager
Belmet Marine & Industrial Engineering
2012.02 - 2014.11
- Created CAD models and drawings for [Type] designs.
- Tested feasibility, design, operation and performance of equipment, components and systems.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Checked design compliance with product specifications and standards requirements.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Created parts for machining, sheet metal fabrication and injection molding.
- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
- Tested models of alternate designs and processing methods to assess feasibility and operating condition effects.
- Collaborated with clients, architects, engineers, contractors and sub-consultants on projects with budgets up to $[Amount].
- Drew up blueprints for [Type] designs, outlining mechanical project scopes, specifications and special details.
- Collaborated with [Type] teams to develop and implement product improvements to enhance performance.
- Designed and analyzed [Type] mechanical systems and mechanisms.
- Performed analysis on technical designs and prototypes in development stage.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Brainstormed with product designers to implement and refine new manufacturing processes.
- Stayed up-to-date on [Product] markets to effectively adapt designs and stay ahead of curve for best-in-class products.
- Analyzed [Type] mechanical designs and prototypes in development life cycle.
- Designed over [Number] [Type] products successfully, overseeing production processes from conception to completion.
- Developed [Type] product prototype components, assemblies and tooling.
- Planned and evaluated results of [Type] analysis, modeling and experiments.
- Liaised with stakeholders to define and document design requirements.
- Performed tolerance analysis to support success in high-volume [Type] product manufacturing.
- Kept detailed records of test data in [Software], analyzing data to improve production and overall design.
- Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Evaluated final product's overall performance, reliability and safety.
- Communicated project requirements and areas for improvement in design review meetings.
- Identified deficiencies in mechanical processes to develop improvements.
- Altered and modified designs to meet requirements and eliminate malfunctions.
- Generated system concepts to satisfy product requirements.
- Suggested cost saving proposals on make-versus-buy analysis or alternative sourcing.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Evaluated damage and damage tolerance of new composite material systems.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Drafted assemblies, models, and other technical drawings.
- Created, prototyped and tested [Type] systems for [Number] clients.
Plant Maintenance Technician /Project Engineer
Rossing Uranium Limited (Rio Tinto)
2007.12 - 2012.01
- Organized and managed maintenance staff to fulfill requirements via scheduling and delegation.
- Drafted preventive maintenance schedules around avoiding service disruptions and equipment breakdowns.
- Audited and trained maintenance personnel to verify presence of necessary skills and competencies.
- Maintained open communication channels to verify prescribed operational levels for equipment and tasks.
- Remained abreast of new and emerging industry regulations and guidelines for plant operations.
- Served as point of contact during plant emergencies, overseeing disaster recovery and expediting restoration efforts.
- Prepared performance appraisals of plan personnel, highlighting exceptional performances and illustrating remedial requirements.
- Complied with applicable mechanical and electrical regulatory standards for [Type] plant operation.
- Designed and enforced best-practice methodologies.
- Created standardized set-ups for staff workstations and tools to streamline opening and closing operations.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
- Estimated materials costs and sourcing requirements for project feasibility.
- Identified and resolved potential structural issues.
- Acted as contact for client's communication with field personnel.
- Adhered to timelines to meet quality assurance targets.
- Facilitated construction by mapping out utility installations and establishing reference points, grades and elevations.
- Maintained compliance with regulatory requirements for water quality protection.
Education
Master of Science - Engineering Management
University of London
London, England06.2023
Master of Science - Project Management
University of Manchester
Manchester, England08.2021
Bachelor of Science - Naval Architecture
North Kent College
Dartford, England08.2020
Bachelor of Science - Mechanical Engineering
University of Cape Town
Cape Town, South Africa12.2013
Skills
- Teamwork and Collaboration
- Project Planning
- Customer Relations
- Remote Office Availability
- Critical Thinking
- Flexible and Adaptable
- Attention to Detail
- Interpersonal Communication
- Self-Directed
- Multitasking Abilities
- Problem-Solving
- Task Prioritization
- Analytical Thinking
- Multitasking
- Organization
- MS Office
Reading, Studying, Research, Jogging and Star Gazing
As a seasoned Shipyard Operations Manager with a passion for continuous learning and a strong foundation in engineering and management, I bring a unique blend of skills and qualities to the table. My diverse range of hobbies, including reading, studying, research, jogging, and a deep fascination with astrophysics and star gazing, reflects my commitment to excellence, discipline, and a thirst for knowledge. These hobbies not only showcase my dedication to self-improvement but also my ability to approach challenges with a curious and analytical mindset. I am a leader who thrives on innovation, embraces complexity, and constantly seeks opportunities to grow, making me a valuable asset to any organization seeking a dynamic and forward-thinking operations manager.
Timeline
Shipyard Operations Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2023.09 - Current
Shipyard Snr Project Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2022.01 - 2023.09
Shipyard Infrastructure Manager
Namibia Drydock And Ship Repair (NAMDOCK)
2022.01 - 2023.09
Snr Projects and Proposals Manager
West Atlantic Shipyard
2019.06 - 2021.12
Snr Project Engineer & Ship Repair Project Manager
Elgin Brown & Hamer (EBH)
2014.12 - 2019.06
Mechanical Design Engineer & Project Manager
Belmet Marine & Industrial Engineering
2012.02 - 2014.11
Plant Maintenance Technician /Project Engineer
Rossing Uranium Limited (Rio Tinto)
2007.12 - 2012.01
Master of Science - Engineering Management
University of London
Master of Science - Project Management
University of Manchester
Bachelor of Science - Naval Architecture
North Kent College
Bachelor of Science - Mechanical Engineering
University of Cape Town
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