Wilinda Huisamen
Stampriet - Hardap
Summary
Adept at database entry and renowned for exceptional customer service, my tenure at Kaap Agri honed my skills in managing confidential documents and enhancing office efficiency. Mastering both the art of detailed attention and effective customer follow-up, I consistently improved operational workflows, achieving significant customer satisfaction improvements.
Overview
24
24
years of professional experience
Work History
Admin Clerk
Kaap Agri
Stampriet, Namibia
04.2023 - Current
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Ordered supplies and equipment as needed.
- Answered inquiries from customers regarding services or products offered by the company.
- Verified vendor invoices against purchase orders before submitting them for payment approval.
- Answered phone to take messages or redirect calls to colleagues.
- Fill, check, and balance the ATM.
- Day end cashups.
Deli Manager
Jahnemar Trading Enterprises
Stampriet, Namibia
02.2021 - 03.2023
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Maintained accurate records of inventory and product ordering cycles.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Implemented cost-saving measures such as portion control, waste management.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Aided in preparing food when necessary.
- Drafting yearly budget.
Assistant Matron
Private School Elnatan
Stampriet, Namibia
05.2016 - 01.2021
- Managed inventory and supplies to ensure materials were available when needed.
- Ordering of stock.
- Weekly menu drafting
- Stock takes.
- Procuring ingredients, fruit, vegetables, and meat.
- Preparing food when necessary.
- Ensuring hostels where kept clean and neat.
- Ensured cleanliness and sanitation of kitchen area, equipment and supplies.
- Organising and working at school functions.
Self Employed
Self employed
Stampriet, Namibia
01.2008 - 04.2016
- Buying and selling of vegetables.
Medical Receptionist
Dr. Aldridge & Duvenage
Windhoek, Namibia
03.2005 - 09.2007
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Daily banking.
Debtors Clerk
Freshmark
Windhoek, Namibia
11.2003 - 11.2004
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Payroll.
Medical Receptionist
Dr. Coetzee
Windhoek, Namibia
05.2001 - 08.2002
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Completed relevant insurance and other claim forms.
- Daily banking.
Education
High School Diploma -
Private School Elnatan
Stampriet11-1998
Skills
- Database entry
- Customer follow-up
- Document management
- Phone etiquette
- Customer service
- Office equipment operation
- Invoice processing
- Daily reporting
- Scheduling appointments
- Maintaining confidentiality
- Filing systems
- Billing and invoicing
- Attention to detail
- Cash management
- Email correspondence
Languages
Afrikaans
First Language
English
Intermediate (B1)
B1
Timeline
Admin Clerk
Kaap Agri
04.2023 - Current
Deli Manager
Jahnemar Trading Enterprises
02.2021 - 03.2023
Assistant Matron
Private School Elnatan
05.2016 - 01.2021
Self Employed
Self employed
01.2008 - 04.2016
Medical Receptionist
Dr. Aldridge & Duvenage
03.2005 - 09.2007
Debtors Clerk
Freshmark
11.2003 - 11.2004
Medical Receptionist
Dr. Coetzee
05.2001 - 08.2002
High School Diploma -
Private School Elnatan
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