Wilika Ndeshihala Ileka
Summary
Experienced administrative and finance professional with over 7 years in banking. Flexible and analytical, capable of assessing and addressing situations quickly and objectively. Committed to achieving excellence in diverse environments, with a proven ability to foster collaboration and rapport across all levels. Driven by challenges and dedicated to continuous improvement.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Client Service Coordinator
Bank Windhoek Ltd
Ongwediva
10.2020 - Current
- Delivered high-quality telephone service to improve customer satisfaction and loyalty.
- Engaged clients and addressed enquiries to provide accurate information and support.
- Processed client requests for stop orders, ATM claims, disputes, and transfer instructions to ensure timely resolution.
- Processed orders for client ATM cards to ensure timely delivery.
- Effectively enroll customers for digital services such as cellphone banking, Mobile app, iBank etc.
- Product cross-selling and Opening of new accounts.
- Administered card management tasks to maintain efficient operations.
- Managed vault operations to ensure secure handling of cash.
- Conducted weekly checks of teller drawers for accuracy.
- Prepared and reconciled petty cash to ensure accurate financial records.
- Performed branch reconciliation on a weekly and monthly basis.
- Responsible for repatriation of funds to Cash centre.
Teller
Bank Windhoek Ltd
Ongwediva
11.2018 - 09.2020
- Provided account services to customers by efficiently processing deposits, loan payments, and savings withdrawals.
- Serve customers by completing account transactions.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Maintained cash and currency supply, turning in excess cash and mutilated currency to head teller for secure handling.
- Complied with bank operations and security procedures by participating in dual-control functions, conducting customer traffic surveys, auditing currency of other tellers, and assisting in proof certification.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Supported team initiatives by completing assigned tasks promptly.
Admin Support (Relief Temp)
Bank Windhoek Ltd
07.2018 - 10.2018
- Delivered professional customer service by providing accurate information and support to clients.
- Answers questions in person or on telephone and refers customers to the right assistants.
- Cross-sold bank products by addressing inquiries, informing customers about new services and promotions, and guiding customers to branch representatives.
- Ensured mandates were established and amendments executed promptly.
- Ensures stop orders are actioned in accordance with procedures.
- Ensures data quality rules are enforced at all times.
- Processed EPAC transactions efficiently.
- Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly.
- Managed filing of confidential client files and related documentation, ensuring accuracy and timeliness.
Education
Diploma in Accounting and Auditing - Accounting
University of Namibia
Oshakati , Namibia 01.2018 - 05.2026
Duty of Care & Teller - Accounting
Bank Windhoek Ltd
Windhoek , Namibia 01.2019 - 01.2019
Certificate in Entrepreneurship & New Venture Management - Accounting
University of Namibia
Keetmanshoop, Namibia 01.2015 - 12.2015
Full Computer Literate Certificate - Computer Course
Ministry of Education
Omuthiya , Namibia 01.2014 - 01.2014
Secondary education - Accounting
Ekulo SSS
Omuthiya , Namibia 01.2013 - 12.2013
Trust Certificate - Youth Entrepreneurship Seminars
Standard Bank
Omuthiya , Namibia 01.2013 - 01.2013
Primary education - Accounting
Waapandula P S
Omuthiya , Namibia 01.2004 - 12.2008
Skills
- Client relationship management
- Customer service
- Client account management
- Data analysis
- Financial analysis
- Budget management
- Strategic Planning
- Attention to detail
- Thoroughness
- Teamwork and collaboration
- Interpersonal skills
References
- Mrs Taamba Festus, Relationship Manager - Corporate, Bank Windhoek, Ongwediva, 0832993656
- Mrs Asser Hilma, Manager; Service and Administration, Bank Windhoek, Oshakati, 0832993525
- Mr Odero Adwins, Lecturer - Commerce, University of Namibia, 0814564818
Languages
English
Beginner
A1
Timeline
Client Service Coordinator
Bank Windhoek Ltd
10.2020 - Current
Duty of Care & Teller - Accounting
Bank Windhoek Ltd
01.2019 - 01.2019
Teller
Bank Windhoek Ltd
11.2018 - 09.2020
Admin Support (Relief Temp)
Bank Windhoek Ltd
07.2018 - 10.2018
Diploma in Accounting and Auditing - Accounting
University of Namibia
01.2018 - 05.2026
Certificate in Entrepreneurship & New Venture Management - Accounting
University of Namibia
01.2015 - 12.2015
Full Computer Literate Certificate - Computer Course
Ministry of Education
01.2014 - 01.2014
Secondary education - Accounting
Ekulo SSS
01.2013 - 12.2013
Trust Certificate - Youth Entrepreneurship Seminars
Standard Bank
01.2013 - 01.2013
Primary education - Accounting
Waapandula P S
01.2004 - 12.2008