WILHELMINA ALVINA WELLMANN

Attended to reception and also collect duties and custom fees from clients.

Also collected parcels from abroad to be shipped to Namibia.

• Monitored cash drawer for accuracy and balanced daily transactions.
• Assisted in training new cashiers on operational procedures and systems.
• Processed customer transactions efficiently using POS systems.
• Resolved customer inquiries and complaints with a focus on satisfaction.
• Implemented improvements to streamline checkout processes, enhancing speed.

• Led sales team to achieve quarterly targets through strategic planning and performance monitoring.
• Developed and implemented training programs to enhance team skills and product knowledge.
• Analyzed market trends to identify new business opportunities and refine sales strategies.
• Collaborated with marketing to create promotional campaigns that increased customer engagement.
• Fostered relationships with key clients, resulting in improved customer retention rates.
• Oversaw budgeting and forecasting processes, ensuring alignment with organizational goals.
• Conducted regular performance evaluations, providing feedback and coaching to team members.
• Streamlined sales processes, enhancing efficiency and reducing turnaround times for client transactions.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Supervised daily general ledger operations to ensure compliance with accounting standards.
• Led month-end closing processes, improving accuracy and timeliness of financial reporting.
• Mentored junior staff on best practices for reconciliation and financial analysis.
• Analyzed variances in financial statements to provide actionable insights to management.
• Collaborated with internal auditors to address discrepancies and strengthen internal controls.
• Developed training materials for staff on ledger maintenance and regulatory requirements.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.