Dynamic professional with a proven track record at DAPP-TCE Namibia, excelling in training and mentoring while enhancing operational efficiency. Skilled in staff management and customer service, I developed comprehensive training programs that significantly reduced onboarding time, fostering a collaborative environment and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Supervisor
DAPP-TCE Namibia
Windhoek, Khomas, Namibia
10.2020 - 09.2025
Attend to all stakeholders, meetings in the region
Conduct field visit support to all attached health facilities as well as in the community on adherence activities e.g home delivery of ART, TPT- 3HP and all clinical services (ANC, babies exposed to HIV, MBFU, TRIO, CAG, Viral Load suppression
Verify region weekly and monthly reports
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Developed effective improvement plans in alignment with goals and specifications.
Gathered, organized and input information into digital database.
Evaluated staff performance and provided coaching to address inefficiencies.
Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Community Health Worker
DAPP-TCE Namibia
Windhoek, Khomas, Namibia
05.2020 - 09.2020
Facilitated community outreach programs to improve health awareness and education.
Coordinated with local healthcare providers to enhance access to essential services.
Collaborated with healthcare providers to coordinate patient referrals and follow-ups.
Performed HIV tests and interpreted test results, recording and maintaining test results.
Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
Educated clients about living with HIV, preventing further transmission, benefits, and challenges of HIV care and treatment and access to resources.
Collaborated with local organizations to expand health services and resources.