Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Wendy Anne Swartz

Windhoek

Summary

Customer Service & Sales Strategist HR & Leadership Professional

Dynamic and results driven professional with 29 years exprience in the banking industry, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience

Work History

Administrative Manager

Dr Grant Olivier Medical Practice
05.2025 - Current
  • Oversee daily office operations,staff schedules and patient record systems
  • Manage administrative budgets with precision and confidentiality
  • Reception and Front desk Management
  • Billing claims & accounts reconciliation
  • Inventory & Medical Supplies control
  • Confidentiality & Data Protection
  • Maintain compliance with healthcare and labour regulations
  • Provide excellent front office and client facing service in a professional environment

HR Manager

Brilliant Star Diamonds Namibia Limited
05.2024 - 04.2025
  • Developed and implemented employee engagement initiatives to enhance workplace culture.
  • Coordinated recruitment processes, including job postings, candidate screening, and interview scheduling.
  • Managed onboarding procedures, streamlining training for new hires to ensure compliance with company policies.
  • Administered employee benefits programs, addressing inquiries and resolving issues promptly.
  • Maintained HR records using Human Resource Information System (HRIS) for accurate reporting and compliance.
  • Maintained confidential personnel and payroll records with accuracy and integrity
  • Led conflict resolution, employee counseling and engagement initiatives that improved morale and attendance
  • Acted as the main communication link between staff and external stakeholders

Senior Sales and Implementation Specialist

First National Bank of Namibia Limited
05.2008 - 05.2022
  • Coordinated implementation of software solutions, ensuring alignment with client requirements.
  • Facilitated training sessions for end-users, enhancing system adoption and user proficiency.
  • Analyzed project specifications to develop tailored implementation strategies and timelines.
  • Collaborated with cross-functional teams to troubleshoot issues during deployment phases.
  • Documented implementation processes and maintained comprehensive user guides for future reference.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Trained and supervised teams to improve client onboarding speed and accuracy
  • Built strong client relationships that drove customer retention and revenue growth
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

Business Delopement Officer

First National Bank Namibia (Fleet Management)
05.2004 - 04.2008
  • Facilitated negotiations with potential clients, securing long-term contracts.
  • Implemented targeted marketing campaigns, boosting lead generation efforts.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
  • Optimized sales processes for greater efficiency, reducing the time required to close deals.
  • Managed corporate portfolios and administrative reporting
  • Collaborated with sales ,operations and finance teams to enhance client exprience

Client Service Representative

Standard Bank Namibia Limited
07.1993 - 08.2003
  • Delivered exceptional client service by resolving inquiries and addressing concerns promptly.
  • Managed client accounts, ensuring accurate information and timely updates on services.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Trained and mentored new representatives on best practices for client interaction and problem resolution.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Implemented efficient communication strategies to facilitate information sharing among departments.
  • Led initiatives focused on increasing client satisfaction through personalized service approaches.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certificate in Compliance Management - Faculty of Law

University of Cape Town
Online
01-2023

Certificate in Transformational Leader - Leadership

African Leadership Institute
Windhoek, Khomas, Namibia
10-2018

Senior Management Programme (SMDP) -

University of Stellenbosch
Stellenbosch Business School Cape Town
10-2017

Cerificate in Sales And Marketing - Sales And Marketing

Damelin College
Windhoek
10-2003

High School Diploma -

Dawid Bezuidenhoudt High School
Windhoek
01-1992

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Administrative support
  • Scheduling and calendar management
  • Business administration
  • HR support
  • Organizational leadership
  • Team collaboration
  • Account reconciliation
  • Records management
  • Customer service management
  • Relationship building

Accomplishments

    Accolades and Awards

    Oct 2019 High Performer issued by FNB Rest Of Africa (Trip to Mauritius)

Languages

English
Full Professional

Timeline

Administrative Manager

Dr Grant Olivier Medical Practice
05.2025 - Current

HR Manager

Brilliant Star Diamonds Namibia Limited
05.2024 - 04.2025

Senior Sales and Implementation Specialist

First National Bank of Namibia Limited
05.2008 - 05.2022

Business Delopement Officer

First National Bank Namibia (Fleet Management)
05.2004 - 04.2008

Client Service Representative

Standard Bank Namibia Limited
07.1993 - 08.2003

Certificate in Compliance Management - Faculty of Law

University of Cape Town

Certificate in Transformational Leader - Leadership

African Leadership Institute

Senior Management Programme (SMDP) -

University of Stellenbosch

Cerificate in Sales And Marketing - Sales And Marketing

Damelin College

High School Diploma -

Dawid Bezuidenhoudt High School
Wendy Anne Swartz