WANDI SUSAN VAN HOUT
WINDHOEK,Namibia
Summary
Dynamic professional with expertise in Microsoft Word, Excel, and PowerPoint presentation. Demonstrates proficiency in sales presentation and team oversight, with a strong ability to train and lead sales teams effectively. Committed to leveraging skills as a wizard in data management and presentation to drive organisational success.
Overview
26
26
years of professional experience
1987
1987
years of post-secondary education
Work History
General Manager for Namibia2Go
Gondwana Collection Namibia
WINDHOEK
11.2018 - 02.2025
- Revenue forecasting
- Staff management
- Proposal development
- Review of contracts
- Goal setting
- Exceeds sales goals
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Maintained relationships with vendors to obtain the best pricing on supplies and materials
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization
Sales Manager
Avis Rent a Car
Windhoek
03.2007 - 11.2018
- Successful management and development of Namibia sales team
- Setting up and presenting of Proposals
- Acquisition and maintenance of new, existing and target accounts
- Development and implementation of sales strategy
- Aggressive pursuit of target accounts
- Responsible for the management of the Namibian portfolio
- Innovative and customized rate packages with relevant yield
- Identify the competitor SWOT analysis on an ongoing basis
- Maintain and grow existing businesses, both local and outbound
- Successful and timely handling of customer grievances
- Administration pertaining to the position
- Educational, Special Events, Promotions
- Monthly forecasts and annual budgets
- Continued and focused cost control of expenses
- Gain new business, and increase market share
- Implement new sales strategies
- Handle all Customer queries
- Monthly Travel Management Reports
- Awareness and knowledge of opposition activity
- Arranging all Corporate, Secretary and Golf functions
- Assisting with compiling all car rental Tenders
- Development of any New business
Front Office Manager
Okapuka Ranch
Windhoek
11.2001 - 07.2004
- Daily running of entire operation with specific emphasis on Front Office administration, including cash transactions, banking, foreign exchange
- Guest Liaison and queries
- General Bookings and reservations
- Internal departmental liaison
- Budget planning
- Planning and organization of special events
- Control of staffing and time schedules
- Preparation of payroll for final processing
Administration Assistant to Passenger Sales Manager
M & Z Motors
Windhoek
02.1999 - 10.2001
- Ordering of new factory vehicles as per client specifications
- Organization of all internal travel arrangements
- Dealing with customer queries and feed back, including after sales service
- Assisting in compilation of annual budgets
- Administration of Sales
- Organization of small sales events and launch of new vehicles
- Internal departmental liaison
- Administration and organization of all registration related affairs with relevant
Education
Certificate of Higher Education -
Deutsche Schule Swakopmund
SwakopmundSkills
- Microsoft Word
- Excel
- Wizard
- PowerPoint presentation
- Sales presentation
- Sales team training
- Team oversight
Languages
English
Fluent
German
Native
Timeline
General Manager for Namibia2Go
Gondwana Collection Namibia
11.2018 - 02.2025
Sales Manager
Avis Rent a Car
03.2007 - 11.2018
Front Office Manager
Okapuka Ranch
11.2001 - 07.2004
Administration Assistant to Passenger Sales Manager
M & Z Motors
02.1999 - 10.2001
Certificate of Higher Education -
Deutsche Schule Swakopmund
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