Walvis Bay Namibia
Summary
Highly driven IT Technician consistently surpassing client expectations through proactive fault tracking and efficient complaint resolution. Proficiently triages and delegates incoming tickets, ensuring each customer issue receives personalized attention and appropriate solutions. Dedicated to fostering customer satisfaction with rapid response times, effective resolutions, and clear communication. Adept at delivering invaluable services vital for seamless business operations. Skilled in expertly replacing and repairing damaged hardware while proficiently installing and upgrading anti-virus software. Trusted for safeguarding business continuity by maintaining peak performance and reliability of critical assets. An advocate of impactful preventive maintenance and responsive corrective measures to prevent issues and minimize downtime. Committed to delivering consistent and reliable repair and replacement services that facilitate uninterrupted workflow and productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician
Synapse Business Solutions
04.2021 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Updated software versions with patches and new installations to close security loopholes and protect users
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Analyzed workflows and procedures to recommend operational support tools and technologies
- Installed appropriate security patches to eliminate security vulnerabilities.
IT Technician, ICT
VEYA, Walvisbay; Swakopmund
Windhoek
11.2016 - 08.2019
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
- Troubleshot devices to identify and solve issues with hardware or software performance.
Systems Administrator
Magnet Bureau de Change
Windhoek
09.2013 - 09.2016
- Trained and directed users on correct use of software and hardware within systems
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users
- Provided appropriate permissions to users for accessing files and databases
- Conducted basic troubleshooting to isolate and diagnose common system problems
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
- Installed firewalls and antivirus software to improve cybersecurity
- Performed data backups and disaster recovery operations
- Diagnosed, troubleshot and resolved hardware and system problems.
IT Technician
Royal Computers
04.2012 - 09.2013
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Updated software versions with patches and new installations to close security loopholes and protect users
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
- Acted as single point of contact for customers during technical faults and security-related events.
Education
01.2009
Skills
- Teamwork and Collaboration
- Customer Service
- Help Desk Support
- Customer Service Support
- Resolving Problems and Incidents
- Computer Diagnostics
- Hardware and Software Repair
- Troubleshooting Network Issues
- System Performance Assessment
- Technical Troubleshooting
- Greg Shikongo
Certification
Karibib Private School
Subjects:
English, Physical Science, Mathematics, Geography, Biology & Afrikaans
A+ Hardware and
INSTITUTE OF INFORMATION TECHNOLOGY
GPA: 70%, N+ Network Specialist, 67%) Windows 7: 70-620: (83
Windows Server 2008 Active Directory, Configuring 70-640: (65%) Windows Server 2008 Network Infrastructure, Configuring 70-642: (85%) Windows Server 2008 Application Infrastructure, Configuring 70-643: (82%) Windows Server 2008,Enterprise Administrator 70-647: (70%, Marital Status: Single Nationality: Namibian Home Language: English Criminal Offence: None Religion: Roman Catholic Health Condition: Excellent
References
References
R:eference
Karibib Private School Calvin Martins (Principal) Tel: (064) 302211, Reference:
INSTITUTE OF INFORMATION TECHNOLOGY Mr. Brandon Drake (Swakopmund Center Head) Tel:(+264) 64
Interests
463682
, Royal Computers
Magnet Bureau de Change
Veya ICT
Synapse Business Solutions
EXTRA MURAL INTERESTS
Swimming
Rugby
Jogging
Reading Books
.
Timeline
IT Technician
Synapse Business Solutions
04.2021 - Current
IT Technician, ICT
VEYA, Walvisbay; Swakopmund
11.2016 - 08.2019
Systems Administrator
Magnet Bureau de Change
09.2013 - 09.2016
IT Technician
Royal Computers
04.2012 - 09.2013
Karibib Private School
Subjects:
English, Physical Science, Mathematics, Geography, Biology & Afrikaans
A+ Hardware and
INSTITUTE OF INFORMATION TECHNOLOGY
GPA: 70%, N+ Network Specialist, 67%) Windows 7: 70-620: (83
Windows Server 2008 Active Directory, Configuring 70-640: (65%) Windows Server 2008 Network Infrastructure, Configuring 70-642: (85%) Windows Server 2008 Application Infrastructure, Configuring 70-643: (82%) Windows Server 2008,Enterprise Administrator 70-647: (70%, Marital Status: Single Nationality: Namibian Home Language: English Criminal Offence: None Religion: Roman Catholic Health Condition: Excellent
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