Vinnice Lewanda Groenewald
Windhoek, Khomas,KH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Call Center Representative
MTC: Mobile Telecommunications Company
02.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Dr. Lemmer High School
Rehoboth Hardap10.2018
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Customer communications
- Call Control
- Answering questions
- Complaint resolution
Languages
Afrikaans
Native language
English
Proficient
C2
Timeline
Call Center Representative
MTC: Mobile Telecommunications Company
02.2022 - Current
High School Diploma -
Dr. Lemmer High School
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