VILJOEN SNYMAN

MANAGER

PUMA OKAHANDJA SERVICE STATION CC

OKAHANDJA , NAMIBIA

06.2017 - Current

Facilitated smooth shop operations, performing daily opening and closing functions such as cashing up.
Performed daily equipment inspections, promptly reporting malfunctions for immediate repair.
Verified readings to record consumption levels.
Maintained petty cash and processed petty cash reimbursements.
Managed cash deposits and withdrawals, conducting daily cash counts.
Followed cash handling procedures for large bills, cash storage and secure transport to reduce risks.
Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
Maintained profitability, purchasing goods and services in line with cost, quality and delivery targets.
Handled customer complaints with diplomacy, contributing to maintaining a positive company image.
Maintained cleanliness of forecourt area; this led to an increase in ratings on customer feedback surveys.
Coordinated supply chain operations, ensuring the timely delivery of fuel products.
Monitored CCTV systems regularly, ensuring security of premises at all times.
Implemented safety protocols to ensure a safe environment for both staff and customers.
Managed the station's daily cash flow, enhancing financial accountability within the team.
Increased customer satisfaction by implementing efficient fuel dispensing procedures.
Monitored fuel prices and adjusted values following guidelines and cost fluctuations.
Controlled dry stock products and pricing, achieving target margins and minimising waste.
Oversaw repairs and maintenance for building and petrol pumps.