Victoria Ndatinda Ndjendja
Walvis Bay
Summary
With a proven track record at the Ministry of Health and Social Services, I excel in crisis management and empathetic communication, ensuring high customer satisfaction and patient care standards. My leadership in nursing and customer support management has significantly contributed to improving service delivery and patient outcomes, embodying a commitment to excellence and privacy.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Ministry of Health and Social Services
08.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs and advocate with interdisciplinary team through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Act as the liaison and contact person between the management and the client/employee/public.
Registered Nurse/Clinical Midwife
Ministry of Health and Social Services
07.2018 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments, implement, monitor the effectiveness wellness in order to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promote wellness and culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Monitor and safely record keeping.
Education
GED -
STADIO Higher Education Institute
South Africa04-2024
Associate of Applied Science - School of Pharmacy
University of Namibia
Windhoek, Khomas, Namibia04-2021
Bachelor of Science - Public Health Nursing
University of Namibia
Oshakati, Oshana, Namibia04-2018
Skills
- Nursing Team Leadership
- Crisis Management
- Interpersonal Insight
- Ensuring Data Privacy
- Empathetic Communication
- Health Education Advocate
- Medication Delivery
- Patient Care Management
- Comprehensive Patient Evaluations
- Client Support
- Customer Support Management
- Accurate Data Entry
Timeline
Customer Care Representative
Ministry of Health and Social Services
08.2023 - Current
Registered Nurse/Clinical Midwife
Ministry of Health and Social Services
07.2018 - Current
GED -
STADIO Higher Education Institute
Associate of Applied Science - School of Pharmacy
University of Namibia
Bachelor of Science - Public Health Nursing
University of Namibia
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