Victoria Naalokoshe Paulus
Katutura,Namibia
Summary
Accomplished professional with expertise in administration, client relations, and sales. Skilled in property management, project coordination, and legal compliance. Adept at conflict resolution, negotiation, data analysis, and problem-solving. Highly organized, detail-oriented, and proficient in Microsoft Office. With over a decade of experience, having consistently exceeded sales targets and thriving in dynamic environments, eager to contribute to a forward-thinking organization.
Overview
14
14
years of professional experience
Work History
Administrative & Client Liaison Officer
Empress Realtors
05.2021 - 02.2025
- Provided administrative support and ensured seamless communication with clients
- Managed office operations, scheduled appointments, and coordinated meetings
- Conducted property viewings, negotiated sale and lease agreements successfully
- Developed marketing strategies that increased property inquiries
- Compiled company policies, performance reports, and presentations
- Maintained a comprehensive property and client database while staying updated on industry trends
Group Booking Agent
Air Namibia
10.2018 - 02.2021
- Researched and presented optimal travel options tailored to group needs
- Processed bookings with accuracy, contributing to the team's sales objectives
- Compiled weekly sales reports and statistical data to track performance
- Streamlined the group booking process, reducing processing time by X%
Call Centre & Booking Agent
Air Namibia
01.2011 - 10.2018
- Provided exceptional customer service, promptly addressing inquiries
- Handled flight bookings, ticket issuance, and general airline queries
- Implemented upselling techniques that boosted sales revenue
- Developed sales and marketing initiatives to enhance customer satisfaction
Education
Legal Board Qualification - Law
Justice Training Centre
Namibia 01.2025 -
LLB: Honours Degree in Law -
University of Namibia
Namibia 01.2020 - 12.2024
Higher National Diploma: Travel & Tourism Management - Tourism
Namibian University of Science and Technology
Namibia 01.2008 - 10.2011
GCSEs - Grade 12
Academia Secondary School
Namibia 01.2003 - 10.2007
Skills
- Administrative Excellence
- Client Relationship Management
- Sales & Marketing Strategy
- Property Management
- Project Coordination
- Conflict Resolution & Negotiation
- Legal Research & Compliance
- Data Analysis & Reporting
- Decision Making & Problem-Solving
Personal Information
16 October 1989 | 89101600141 | Female | Married | Code B Licence
Languages
English
Proficient (C2)
Afrikaans
Upper intermediate
Oshiwambo
Native
References
Mr Ebson Ngondo
Air Namibia
Manager: Sales and Marketing
Cell: +264 81 165 3655
Ms Petrina Keramen
Empress Realtor Principal Agent
Cell: +264 81 200 5351
Timeline
Legal Board Qualification - Law
Justice Training Centre
01.2025 -
Administrative & Client Liaison Officer
Empress Realtors
05.2021 - 02.2025
LLB: Honours Degree in Law -
University of Namibia
01.2020 - 12.2024
Group Booking Agent
Air Namibia
10.2018 - 02.2021
Call Centre & Booking Agent
Air Namibia
01.2011 - 10.2018
Higher National Diploma: Travel & Tourism Management - Tourism
Namibian University of Science and Technology
01.2008 - 10.2011
GCSEs - Grade 12
Academia Secondary School
01.2003 - 10.2007
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