Victoria Ihuhwa
Cashier / Waitress
Ondangwa ,Oshana
Summary
Dynamic and results-driven professional with extensive experience in customer service at Emirate Hotel. Proven ability to enhance guest relations and maintain a clean dining environment. Skilled in cash handling and time management, consistently achieving high customer satisfaction through effective communication and prompt service. Committed to fostering a positive atmosphere for guests and team members alike.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Waitress
Emirate Hotel
06.2025 - 11.2025
- Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Assisted in revenue generation through efficient handling of game transactions, including cash handling and prize distribution.
- Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Gaming Attendant
Plaza Casino Ondangwa
09.2024 - 05.2025
- Answered guest questions to provide fun game experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Assisted management in implementing new initiatives or promotions, contributing to the overall success of the gaming facility.
- Consistently met or exceeded sales goals by engaging guests in entertaining gameplay experiences that encouraged repeat business.
Cashier
Pick N Pay
2019 - 2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Spar
2012 - 2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree -
Cosdec
Ondangwa Skills
Customer service
Reference
Paulus Ekaku
Spar Manager
+264814011388
Timeline
Waitress
Emirate Hotel
06.2025 - 11.2025
Gaming Attendant
Plaza Casino Ondangwa
09.2024 - 05.2025
Cashier
Pick N Pay
2019 - 2023
Cashier
Spar
2012 - 2019
No Degree -
Cosdec