Victoria Ihuhwa
Cashier / Waitress
Ondangwa ,Oshana
Summary
Dynamic and results-driven professional with extensive experience in customer service at Emirate Hotel. Proven ability to enhance guest relations and maintain a clean dining environment. Skilled in cash handling and time management, consistently achieving high customer satisfaction through effective communication and prompt service. Committed to fostering a positive atmosphere for guests and team members alike.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Waitress
Emirate Hotel
06.2025 - 11.2025
- Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Assisted in revenue generation through efficient handling of game transactions, including cash handling and prize distribution.
- Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Gaming Attendant
Plaza Casino Ondangwa
09.2024 - 05.2025
- Answered guest questions to provide fun game experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Assisted management in implementing new initiatives or promotions, contributing to the overall success of the gaming facility.
- Consistently met or exceeded sales goals by engaging guests in entertaining gameplay experiences that encouraged repeat business.
Cashier
Pick N Pay
2019 - 2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Spar
2012 - 2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree -
Cosdec
Ondangwa Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Order management
Safe food handling
Order taking
Cash handling
Time management
Table setting
Reference
Paulus Ekaku
Spar Manager
+264814011388
Timeline
Waitress
Emirate Hotel
06.2025 - 11.2025
Gaming Attendant
Plaza Casino Ondangwa
09.2024 - 05.2025
Cashier
Pick N Pay
2019 - 2023
Cashier
Spar
2012 - 2019
No Degree -
Cosdec