Vetjiua Tjombe

Results-oriented individual excelling in team environments, with a talent for developing innovative solutions under pressure. Strong communication skills and proven track record in front office operations, customer service, and administrative support. Known for organizational prowess and collaborative approach in fast-paced settings.

• Criminal Record: None
• Date of Birth: 22 December 1993
• Gender: Female
• Nationality: Namibian
• Driving License: Code B (with PA categories)

• Responsible for effective and efficient execution and control of all frontline administrative activities related to enquiries in compliance with the Bank’s policies, procedures, rules and regulations.
• Provide excellent and timeous service in order to optimize client experience and satisfaction.
• Responsible for effective and efficient execution of internal processes and procedures related to enquiries in compliance with the Bank’s operational manuals and circulars in order to minimize operational risk.

APPLICATION FOR EMPLOYMENT

Reference is hereby made to the above-mentioned subject matter. 

This massive serves to request for the employment opportunity at your esteemed company, as I have nine years’ experiences in the banking sector while I was employed at Bank Windhoek and rescently at Development Bank of Namibia. In my former front desk enquiries role, I exercised a calculated and methodical approach to problem solving. While I am independently motivated. I appreciated collective efforts and collaborated productively within group settings. Moreover, I am competent in database management and note taking with proficiency in multi-line phone operation. 

My background includes more than ten years of experience driving organizational efficiency and maximizing productivity in various administrative support roles for large and small businesses. From providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and enforcing effective communication and organizational procedures. 

Highlights of my experience include performing a board range of administrative activities including records and data management, archiving, data entry, reception and report generation, handling of debit and credit cards, attending to customer inquiries via telephone, email, mobile app, day to day walk in client’s enquiries- while adhering to internal policies, processes, and regulations. In addition, assist with campaigns and cross selling, ensure that customers are signed up for electronic banking channels and assist with password reset. Handling high-volume calls and emails professionally, ensuring timely responses and customer service, maintained accuracy and discretion in dealing with sensitive financial and customer information, assisting procurement with departmental supplies, coordinating departmental meetings and travel arrangements, assisting with procurement activities for the departmental needs. 

This opportunity is especially exciting as my professional goal aligns with administrative and management mission and values. Further, my collaboration, customer service and leadership abilities will support your continued organizational efforts. To illustrate the scope of my career history and professional competencies, please take a moment to review my enclosed resume and attached documents. I am grateful for your evaluation of my qualifications and subsequent positive response. 

Sincerely, Vetjiua Tjombe, 

+264815558843

vetjiuatjombe@gmail.com

• Reading
• Travel
• Helping those in need

• Mr. J Mutumba, Head: Marketing and Corporate affairs, Development Bank of Namibia, 0811290195, JMutumba@dbn.com.na
• Ms. D Grobler, Manager: Stakeholder Relations & Client Support, Development Bank of Namibia, 0812481446, DGrobler@dbn.com.na
• Mr. J Haufiku, Application Capricorn Group Administrator, 0812000084, Jonas.Haufiku@capricorn.com.na
• Ms. V Kasetura, Supervisor Admin, Bank Windhoek, 0811460043, VKasetura@bankwindhoek.com.na
• Mrs. H Boois, Sales Manager, Bank Windhoek, 0811283691, BooisH@bankwindhoek.com

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