KAZUU TJIKUUA
Erongo
Summary
Dedicated Banker experienced in delivering exceptional customer service and managing client accounts. Achieved sales targets and built strong customer relationships while ensuring compliance with banking regulations. Committed to contributing to team success and supporting organizational goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales and Service Consultant
First National Bank
Karibib
09.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Executed daily operational tasks in a timely manner.
Sales and Service Consultant
First National Bank
Okakarara
08.2024 - 08.2025
- Cultivated client relationships and expanded portfolio by initiating contact, resulting in increased active customer accounts.
- Engaged potential clients to recommend banking products, contributing to growth in client adoption.
- Identified cross-sell opportunities across product lines, enhancing overall sales potential.
- Consistently exceeded customer expectations with appropriate and forward-thinking problem-solving.
- Maintained expert knowledge on product specifications, pricing, and application procedures.
- Monitored and directed sales activities to enhance performance.
- Adhered to governance standards for legislative compliance.
- Supported ATM operations by managing cash levels and ensuring functionality.
Sales and Service Consultant
First National Bank
Otjiwarongo
05.2023 - 07.2024
- Delivered professional customer service with prompt query resolution via phone and email.
- Consistently providing exceptional customer service increased sales revenue.
- Delivered customer feedback to product teams, aiding ongoing enhancements.
- Consistently embraced new educational opportunities to advance expertise.
- Demonstrated high standards of professionalism in the sales process.
- Achieved stronger overall performance as a Sales Service Consultant due to ongoing professional development.
- Increased sales through cross-selling by understanding current and forecasted customer needs.
Intern
First National Bank
Otjiwarongo
04.2022 - 12.2022
- Executed temporary tasks to support the business unit's operations.
- Welcomed guests and clients warmly, ensuring a positive first impression.
- Recorded and distributed meeting minutes to enhance information sharing and team alignment.
- Authored professional business communications, including memos and letters.
- Distributed meeting minutes for effective information sharing among team members.
- Coordinated event planning efforts to ensure successful execution and participant engagement.
- Teamed up with various departments to meet organizational goals.
- Responded to incoming inquiries from callers, providing accurate information.
- Performed temporary responsibilities to support the business unit's daily functions.
Education
National Vocational Certificate - Business Services (Office Administration)
Okakarara Vocational Training Centre
OkakararaSchool Leaving Certificate - NSSCO
Otjiwarongo Secondary School
Otjiwarongo , Namibia 01.2014 - 11.2018
Skills
- Sales management
- Customer service
- Client relations
- Client engagement
- Problem solving
- Relationship management
- Cash Management & ATM
- Effective communication
- Excellent communication
- AML & Regulatory Compliance
- Data Management
- Time management
- Microsoft Word
- Multi-tasking
- Time management
- Task prioritization
- Planning
- Issue resolution
- Team collaboration
- Effective communication
- Excellent communication
- Written communication
- Active listening
- Interpersonal skills
- Sales professionalism
- Adaptability to change
- Planning
- Active listening
- Written communication
- Task prioritization
- Data Management
- Microsoft Word
Languages
Advanced, Advanced, Advanced
Personal Information
ID Number: 00030100046
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
Otjiherero
Beginner
A1
Oshiwambo
Beginner
A1
Timeline
Sales and Service Consultant
First National Bank
09.2025 - Current
Sales and Service Consultant
First National Bank
08.2024 - 08.2025
Sales and Service Consultant
First National Bank
05.2023 - 07.2024
Intern
First National Bank
04.2022 - 12.2022
School Leaving Certificate - NSSCO
Otjiwarongo Secondary School
01.2014 - 11.2018
National Vocational Certificate - Business Services (Office Administration)
Okakarara Vocational Training Centre