Ufemia Mbishi
Windhoek
Summary
Multi-talented Quality Assurer with more than 8 years of experience in Banking and Finance industry ,bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurer
First National Bank
Windhoek, Namibia
06.2021 - Current
- Monitored customer accounts for quality assurance purposes.
- Monitored quality assurance processes for incoming materials.
- Analyzed images for accuracy and quality assurance purposes.
- Conducted quality assurance checks on prescription processing procedures.
- Conducted routine inspections of production facilities to identify areas for improvement.
Multi Skilled Consultant
First National Bank
Windhoek, Namibia
02.2020 - 08.2021
- Developed and implemented customized strategies to meet client needs.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
Migration Official
First National Bank
, Namibia
12.2017 - 01.2021
- Provided technical support for electronic banking products and services.
- Responded to customer inquiries in a timely manner via telephone or email.
- Assisted customers with their online banking inquiries and requests.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Answered customer inquiries regarding bank products and services.
- Assisted customers in opening new accounts and completing required paperwork.
Teller
First National Bank
Windhoek, Namibia
08.2015 - 11.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
Education
Honours Degree - Business Management
Namibia University of Science And Technology
Windhoek04-2024
Bachelor Degree - Logistics And Supply Chain Management
Namibia University of Science And Technology
10-2022
Honours Degree - Bachelor of Law
University Of Namibia
WindhoekSkills
- Time management abilities
- Problem-Solving
- Teamwork and Collaboration
- Adaptability
- Cross-cultural understanding
- Fraud Detection Proficiency
- Banking Product Knowledge
- Confidentiality and Discretion
- Customer Relationship Building
- Forecasting Accuracy
- Logistics and Supply Chain Management
Certification
- more than 15 various udemy online courses certificates
Languages
oshiwambo
First Language
English
Advanced (C1)
C1
Afrikaans
Beginner (A1)
A1
Timeline
Quality Assurer
First National Bank
06.2021 - Current
Multi Skilled Consultant
First National Bank
02.2020 - 08.2021
Migration Official
First National Bank
12.2017 - 01.2021
Teller
First National Bank
08.2015 - 11.2017
Honours Degree - Business Management
Namibia University of Science And Technology
Bachelor Degree - Logistics And Supply Chain Management
Namibia University of Science And Technology
Honours Degree - Bachelor of Law
University Of Namibia
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