Tuwilika Christel Mwanyangapo

Collaboration & Communication

• Cross-functional Collaboration: Develop effective relationships with physicians, nurses, and other healthcare professionals, ensuring optimal communication and collaboration in patient care.
• Clinical Protocols & Guidelines: Assist in the development of clinical practice guidelines and protocols, promoting evidence-based medication use across the institution.

Patient Education:

• Educate patients on proper medication use, offering guidance on administration techniques, side effects, and drug interactions.

Medication Dispensing & Inventory Management:

• Medication Dispensing & Verification: Accurately process and dispensed patient prescriptions, conducting necessary utilisation reviews to ensure proper medication use.
• Scheduled Medication Management: Efficiently fill and verify scheduled medication orders, adhering to regulatory guidelines and ensuring compliance with hospital protocols.
• Inventory Control: Monitor medication stock levels, ensuring timely restocking of hospital wards and accurate procurement to meet patient care needs.
• Stock Order Fulfilment: Ensure the efficient filling of stock orders for hospital wards, prioritising timely delivery to maintain continuous patient care.

Procurement & Cost Management:

• Procurement Assistance: Assist in the procurement process for medicinal products, ensuring cost-effective purchasing decisions while maintaining high standards of quality assurance.
• Supplier Negotiations: Negotiate better rates with suppliers, achieving significant cost savings for the pharmacy without compromising medication quality.
• Stock Ordering & Management: Monitor ordering of pharmacy medication stock to maintain a streamlined inventory system, minimising overhead and stock-outs.

Regulatory Compliance & Quality Assurance:

• Legal & Regulatory Compliance: Maintain strict compliance with relevant laws, regulations, and hospital pharmacy policies and procedures.
• Medication Safety: Reduce medication errors through diligent prescription review, verification processes, and patient counselling on proper medication use.

Leadership & Team Development:

• Supervision & Coaching: Supervise and coache a team of pharmacy assistants and stock controllers, ensuring efficient workflow and fostering a positive, collaborative environment.
• Training & Development: Oversee the training of new employees, equipping them with the necessary skills to succeed and ensuring adherence to pharmacy best practices.

Emergency Response & Crisis Management:

• Emergency Medication Distribution: Play a pivotal role in emergency response efforts, ensuring prompt and accurate distribution of medications during critical situations.

Medical Aid & Financial Administration:

• Claims Management: Manage medical aid claims, troubleshooting issues and liaising with medical aid providers to resolve discrepancies on behalf of patients.
• Claims Processing: Submit medical aid claims and entered remittances into pharmacy software for efficient record-keeping and reimbursement tracking.
• End-of-Day Procedures: Complete daily cash-up procedures and month-end processes to ensure accurate financial reporting.

Operational Excellence & Continuous Improvement:

• Workflow Optimization: Collaborate with pharmacy team members to optimise operations and enhance the overall patient care experience.
• Stock Taking & Reporting: Participate in annual stock take procedures, ensuring accurate inventory levels and reporting discrepancies.
• Professional Development: Stay current with industry trends and best practices by attending professional development seminars, enhancing knowledge of new medications and therapies.

Medication Education & Patient Support

• Educated patients on proper medication administration techniques to ensure safe and effective use of prescribed treatments. Ensuring patients understood dosage, side effects, interactions, and refill instructions.
• Counsel patients on new medications and over-the-counter (OTC) products

Patient Care & Collaboration

• Enhanced patient care by accurately dispensing medications and collaborating with healthcare providers to select appropriate drug therapies tailored to individual needs.

Workflow Optimization & Inventory Management

• Streamlined pharmacy operations by assisting with inventory management, order processing, and accurate record-keeping to ensure efficient workflow.
• Proactively monitored inventory levels and notified pharmacists of items requiring reorder, reducing stock-outs and ensuring timely medication availability.

Medical Aid & Insurance Claims Management

• Managed medical aid claims, troubleshooting and resolving issues by directly liaising with medical aid providers on behalf of patients.

Compliance & Best Practices

• Adhered to departmental policies, procedures, and best practices, ensuring all pharmacy operations were compliant with industry standards.
• Utilize pharmacy software to accurately enter prescription and medical aid information, maintaining up-to-date patient records.

Pharmaceutical Preparation & Packaging

• Prepared packaging and labels for prescriptions, ensuring accuracy of medication information, including dosage, side effects, interactions, and refill details.
• Reconstituted oral liquids and compounded topical formulations to meet patient-specific needs.

Team Collaboration & Professional Development

• Contributed to a positive work environment by fostering teamwork and open communication among pharmacy staff.
• Actively participated in continuing education opportunities to stay informed about the latest pharmaceutical developments and industry advancements.

Customer Service

• Provided excellent customer service at the drop-off and pick-up counters, addressing patient inquiries and ensuring a positive experience.

• In-patient and out-patient prescriptions dispensing
• Receiving stock invoices on ckss
• Cash sales

• Dispensing of prescriptions
• Receiving stock invoices on ckss
• Placing orders

• Dispensing

Pharmacy Operations & Workflow Optimization:

• Order Entry & Prescription Management: Utilise pharmacy software to accurately enter prescription details and insurance information, ensuring proper documentation and smooth processing.
• Workflow Efficiency: Improve operational efficiency by assisting with order entry tasks, helping reduce patient wait times for prescription fulfilment.
• Medication Delivery: Manage timely and accurate medication delivery to hospital wards, ensuring medication availability for patient care.

Patient Care & Clinical Collaboration:

• Patient Rounds Participation: Attend patient rounds with the pharmacist in the Intensive Care Unit (ICU), contributing to collaborative patient care decisions and medication management.
• Adherence to Best Practices: Consistently followed departmental policies, procedures, and best practices to ensure safe, effective, and compliant pharmacy operations.

Manufacturing & Production Oversight:

• Production Supervision: Oversee the manufacturing procedures for a variety of pharmaceutical products, including vaccines, veterinary medications, ready-to-drink sachets, tablets, and syrups, ensuring adherence to quality standards and regulatory requirements.
• Packaging Oversight: Manage monitored packaging procedures, ensuring that products were accurately and safely packaged according to specifications and industry guidelines.

Documentation & Compliance:

• Procedure Review: Review and interpret manufacturing dossiers and standard operating procedures (SOPs) to ensure compliance with regulatory requirements and internal quality standards.
• Regulatory Adherence: Ensure that all manufacturing and packaging processes meet compliance standards, maintaining a focus on safety and product integrity.

Patient Care & Counseling:

• Personalized Pharmaceutical Care: Enhance patient satisfaction by providing personalised pharmaceutical care and counselling, ensuring patients understand their medications and treatment plans (under supervision).
• Medication Education: Educate patients on proper medication use, offering guidance on administration, side effects, and interactions (under supervision).
• OTC Recommendations: Assisted patients with over-the-counter medication recommendations, addressing questions about drug interactions and ensuring safe use (under supervision).

Pharmacy Environment & Customer Service:

• Clean & Organized Environment: Maintain a clean, organised pharmacy environment, contributing to a positive and efficient customer service experience.
• Front Shop Support: Assist front shop staff with the sale of non-medicinal products, ensuring customers receive prompt and knowledgeable service.

Pharmacy Operations & Stock Management:

• Stock Receiving & Organization: Receive stock deliveries at the pharmacy delivery bay, ensuring accurate inventory and efficient storage of medicinal products.
• Oral Liquid Reconstitution: Reconstitute oral liquids as directed by the pharmacist, ensuring accuracy and compliance with pharmacy standards.
• Topical formulation compounding: Compound topical formulations as per calculation guided by the prescription and directed by the pharmacist.

Prescription Fulfilment & Medication Management:

• Prescription Dispensing: Accurately fill patient prescriptions, including both acute and chronic medications, under supervision, ensuring proper dosing and patient safety.
• Bulk Medication Preparation: Pre-packaged bulk medications into ready-to-use packets, streamlining dispensing processes and ensuring efficient medication distribution.

Patient Counseling & Adherence Support:

• Patient Medication Counselling: Counsel patients on how to properly take their medications, providing clear instructions and encouraging adherence to prescribed regimens to optimise treatment outcomes.
• Adherence Monitoring: Actively encouraged and monitored patient adherence to medication, addressing concerns and ensuring understanding of treatment plans.

Stock Management & Operations:

• Stock Reception & Organization: Unpack and organise stock deliveries, ensuring accurate inventory management and proper storage of medicinal products in compliance with pharmacy standards.

Community Outreach & Health Education:

• Community Engagement: Actively participate in community outreach initiatives, promoting health education on key topics such as chronic disease management and the importance of vaccination.
• Vaccination Promotion: Educate the community on the importance of vaccination, encouraging participation and raising awareness about public health benefits.

Disease-Specific Programs:

• HIV Program Participation: Actively participating in the HIV care program, providing medication dispensing, patient counselling, and ongoing support for both newly diagnosed and ongoing patients.
• TB Program Involvement: Participate in the TB program, dispensing TB medications and adhering to DOTS (Directly Observed Treatment, Short-course) protocol to ensure patient compliance and treatment efficacy.
• TB Medication Dispensing & Adherence: Dispense TB medications in accordance with DOTS guidelines, closely monitoring patient adherence and providing necessary counselling to ensure successful treatment outcomes.