Tuwilika Johannes
Windhoek
Summary
Dynamic and results-driven professional with extensive expertise in business marketing, sales, and customer relationship management. Demonstrates strong leadership skills and effective time management, excelling in high-pressure environments. Proficient in Microsoft Office and adept at managing tenders, budgeting, and plant operations. Possesses comprehensive knowledge of electrical design and renewable energy systems, with a focus on high, medium, and low-voltage technology. Committed to driving business development through strategic customer account management and innovative demand planning. Career goals include leveraging entrepreneurship skills to enhance business administration and office management capabilities within the FMCG sector.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Managing director
Charted Investment (Pty) Ltd
Windhoek, Khomas
2024.12 - Current
- Established performance metrics, resulting in increased team efficiency and customer satisfaction
- Improved company performance by streamlining operational processes. Revenue increased by 3-fold.
- Secured new clients through targeted marketing campaigns.
- Orchestrated large-scale events to enhance brand visibility.
- Facilitated training programmes to improve employee skills and capabilities.
- Built harmonious work environment with strong leadership skills.
- Implemented cost-saving measures for financial stability.
- Fostered partnerships to expand business opportunities.
- Negotiated profitable contracts, increasing company revenue.
- Identified market trends, leading to business expansion opportunities.
- Enhanced staff morale with effective communication and engagement strategies.
- Created and led successful business culture focused on performance.
- Delivered high-quality services by maintaining customer focus at all times.
- Streamlined supply chain management, ensuring timely delivery of products.
Country Manager
Iseli Namibia (Pty) Ltd
Windhoek
2022.04 - 2024.11
- The residential market dropped in Namibia for renewable energy. Having forecast this drop and how market prices were dropping, I implemented moving into C&I market and dropping cost of residential equipment and dumping it into market at low profits before we had to sell at losses. A month later market completely collapsed and everyone was taking losses or sitting with slow moving stock. The market price kept collapsing while we increased our turnover from NAD 6-8 million Monthly to NAD 8-10 million dollars Monthly.
- Iseli had no premises, 1 employee and turnover of NAD 500,000 to NAD 1 million monthly. In my 3 years here, we managed to get premises, right next to our competitor, average NAD 8 million dollars Monthly after the second year and now Iseli supplies retailers like Agra and Major EPC like Alensy, Sedgeley, and Johnny's auto among others.
- Collaborated with global counterparts for sharing best practices and knowledge transfer.
- Drove digital transformation initiatives for greater business efficiency.
- Ensured compliance with regulatory requirements, maintaining high standards of conduct.
- Developed annual budgets which resulted in cost optimisation.
- Managed crisis situations effectively minimising potential damage to company reputation.
- Led multicultural teams to achieve organisational objectives.
- Managed overall operations, enhancing company's presence in Namibia.
- Increased market share by devising and implementing strategic business plans.
Sales Manager Africa
Studer Innotec
Windhoek
2020.04 - 2021.12
- I was responsible for growing Market share in Africa including all training, sales and development. In my time here I grew our clientele and set up a service center in South Africa. After letting me go during Covid they lost the whole African Market. I had a Target of 200,000 Swiss Francs a Month.
Key Accounts Manager
Pupkewitz Megatech
Windhoek
2016.04 - 2020.03
- I was in Charge of Key Account Management, mostly focused on Supply and on Tenders for Medium to High Voltage equipment. I saw an opportunity for the company to go Solar and I took it. I started and ran the renewable energy division from nothing to a yearly turnover of 75 million dollars. By the time I left we had NAD 140 Million Turnover.
- Strengthened key client relationships by developing tailored account strategies.
- Identified opportunities for cross-selling, created additional revenue streams.
- Negotiated profitable contracts to ensure mutual benefit.
- Coordinated with internal departments for seamless service delivery to clients.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Implemented customer retention strategies, fostered strong relationships.
- Worked closely with sales team, ensured achievement of set targets.
- Resolved client complaints quickly and used feedback to improve account management services.
Sales Representative
Actom Electrical Products
Windhoek
2015.09 - 2016.03
- Analyzed competitor pricing and product offerings to ensure market competitiveness
- Build personal relationships by traveling across the Country and introducing our range of products and giving a personalised service.
- Analyzed customer data to identify key trends and insights that can be used to inform sales strategies
- Developed creative marketing campaigns that increased brand awareness and boosted sales by 30%
- My personal sales where about NAD 2 million a Month.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Maintained thorough records of all sales activities to ensure transparency.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Expanded client base through targeted outreach initiatives.
- Educated customers about product features and benefits, driving informed purchasing decisions.
Workshop Superintendent
Meat Corporation of Namibia
Oshakati
2013.04 - 2015.08
- I was managing 6 technicians. My responsibilities included plant maintenance and preventative maintenance planning on electrical, mechanical, boiler and refrigeration equipment plants. I Reduced downtime and I managed to do it with a smaller budget than my predecessor.
- All My Technicians where trained to operate the different plants, Thus ensuring there was always someone to attend to any plant and this reducing downtime.
- Enforced quality standards to deliver top-notch results.
- Conducted equipment inspections for optimal functionality.
- Encouraged open lines of communication, fostering a collaborative work environment.
- Maintained high team morale with supportive leadership techniques.
- Developed team communication skills to reduce misunderstandings.
- Organised regular training sessions for improved competency.
- Directed day-to-day supervision of labour teams to achieve daily productivity KPIs.
- Presented monthly reports on productivity and downtime, identifying improvement opportunities.
- Led by example to motivate hardworking, target-driven operational teams.
- Reported maintenance and repair tasks for prompt remedy, limiting operational downtime.
- Followed health and safety standards governing correct use of chemicals.
Generator and Solar Technician
Ellies Electronics
Windhoek
2010.09 - 2013.03
- Configured Solar PV systems based on site conditions and customer needs and expectations. Repaired generators and solar equipment. I trained four apprentices, and I introduced spare parts holding stock, so we reduce repair time and so reducing client downtime.
- Researched latest advancements in solar technology for incorporation into current practices.
- Conducted site assessments to establish solar installation feasibility.
- Installed solar energy systems at homes and businesses to increase renewable energy use.
- Collaborated with sales team on prospective projects, provided technical insights contributing to successful pitches.
- Trained new technicians on safety protocols to enhance workplace safety standards.
- Checked electrical systems to ensure compatibility with solar components guaranteeing long-term effectiveness of installations.
- Used power tools such as drills, saws and wrenches, facilitated smoother installation processes.
- Conducted troubleshooting and determined corrective action to address malfunctions.
- Checked equipment to verify reliable performance during use.
- Monitored and inspected energy-generating turbines and generators.
Education
Bachelor of Business Administration - Marketing
Stadio
Windhoek 2018.02 - 2021.12
Millwright - Electrical And Mechanical
Namibian Institute of Mining Technology
Arandis 2007.03 - 2020.09
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Leadership & Communication Skills
- Risk Averse
- Sales and Marketing
- FMCG, Marine, Factory, Residential and Industrial Electrical Knowledge
- Management of Tenders
- High, Medium and Low voltage experience in Electrical & Renewable Energy
- Business Development
- Customer Account & Relationship Management
- Business Administration and Budgeting
Websites
Certification
- GREEN HYDROGEN AND DECENTRALISED ENERGY, BBW, August 2023 – August 2023
- PUPKEWITZ LEADERSHIP PROGRAM, DYNA, March 2019 – March 2019
- PUPKEWITZ MANAGEMENT PROGRAM, DYNA, April 2018 – April 2018
- Diploma in Electrical Studies, Alison, February 2024 – February 2024
Languages
German
Afrikaans
English
Oshiwambo
Accomplishments
Vice Chairperson of the Renewable Energy Association & Industry of Namibia
Chairperson Of the Board of Trustees for Young Africa Namibia
References
References available upon request.
Timeline
Managing director
Charted Investment (Pty) Ltd
2024.12 - Current
Country Manager
Iseli Namibia (Pty) Ltd
2022.04 - 2024.11
Sales Manager Africa
Studer Innotec
2020.04 - 2021.12
Bachelor of Business Administration - Marketing
Stadio
2018.02 - 2021.12
Key Accounts Manager
Pupkewitz Megatech
2016.04 - 2020.03
Sales Representative
Actom Electrical Products
2015.09 - 2016.03
Workshop Superintendent
Meat Corporation of Namibia
2013.04 - 2015.08
Generator and Solar Technician
Ellies Electronics
2010.09 - 2013.03
Millwright - Electrical And Mechanical
Namibian Institute of Mining Technology
2007.03 - 2020.09