Tuulikki Nangula Nghifikwa
Walvis Bay
Summary
I am a passionate and results-driven professional with extensive experience in Accounting and Finance, customer service, sales analytics, and billing. I have sound knowledge of local authority and regional government, as well as the utilities sector. With a strong ability to work independently and lead initiatives from inception to completion, I am highly adaptable, proactive, and committed to maintaining the highest standards of excellence. My strengths include exceptional communication, negotiation, and stakeholder engagement skills. I excel in strategic planning, process optimization, and quality assurance, ensuring operational efficiency and compliance. A dedicated team player and leader, I thrive in collaborative environments and am committed to enhancing business performance through innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Superintendent: Billing & Customer Services
Erongo RED
08.2018 - Current
- Compile monthly revenue sales analytics report and submit it to the Commercial Manager for review, before submission to the finance department
- Ensure timeous submission of quality-of-service standard report to ECB
- Review section business processes as well as policies and procedures
- Interpret Tariffs in relation to customer bills
- Ensure that the billing system of the company functions correctly and ensure that the metering data integrity is maintained
- Oversee the billing process
- Reconcile monthly sales variances as per respective income/revenue categories and make necessary adjustments
- Ensure accuracy of audit preparation for the department
- Manage customer service, pre-payment vending and cashier’s sub-section
- Manage section-related service level agreements and ensure subcontractor’s deliver valuable services/products and maintain the relationships thereof
- Participates in the development and implementation of goals and objectives, identifies and implement opportunities for improving service delivery methods and procedures
- Ensure customer satisfaction and customer service offering
- Participate in departmental budget preparation and ensure the section meet budgeted financial objectives
Assistant Financial Accountant
Erongo RED
12.2014 - 07.2018
- Adhere to budget and cost control system
- Check GL integrity and follow up the correct transaction update
- Ensure validity, authenticity and VAT compliance
- Reconcile creditors’ transactions
- Ensure invoices are verified/matched accurately to outstanding order and post transactions
- Ensure invoices have been approved as per company financial authority matrix
- Assist with input on preparation for annual Capex and operational budget
- Communicates with other departments to resolve supplier payment problems
Management/GL Accountant
Municipality of Omaruru
11.2010 - 11.2014
- Supervise Debtors and Creditors sections
- Ensures system integrity, meter reading and tariffs
- Supervises and coordinates activities of billing and customer service
- Oversees monthly billing levies
- Handles customer complaints in relation to water meter readings, billing, charges and adjustments
- Review and improvement of internal control policies and regulation
- Does Tariffs reviews yearly
- Authorize monthly creditors payment
- Exercise control over the administration of the council’s payroll system to ensure correct and timorous processing of employees’ remuneration
- Analyses and validate figures, posting of journals, compile financial, accounting or auditing reports for internal reporting
- Does Bank Reconciliation
- Reconcile General Ledger and creditors accounts against age analysis
- Compiling of Fixed Asset Register
- Assist Finance Manager with compiling of annual Financial Statements
- Assist Finance Manager with compiling capital and operational annual budget
- Budget control and monitoring
- Attend to Audit queries (Internal and External)
Accountant
Gibeon Village Council
01.2008 - 10.2010
- Assist the Accounting officer with preparation of the annual budget (revenue and expenditure)
- Responsible for all the payment of the Council to creditors
- Responsible for all preparation of monthly debtors accounts
- Prepare the monthly and quarterly report to the council and the Ministry on all expenditure and income
- Responsible for the financial statement
- Ensure that effective credit control policy has been adhered to and implemented
- Identify and report discrepancies found in records and implement corrective action
- Supervises the stores inputs and monthly stock-taking
- Reconcile council bank account on the weekly basis (Bank Reconciliation)
- Responsible for payroll, End year function, Valuation roll
- Control and updating the fixed Assets register on the financial system
- Supervise the Cashiers, Assistant Accountant, Store-keeper, Creditors and Debtors Clerk on a daily basis
- Supervise all the financial system daily as account master
- Report to the CEO
Education
Master of Philosophy - Development Finance
UNIVERSITY OF STELLENBOSCH
01.2024
Master of Business Administration - MBA Finance
UNIVERSITY OF NAMIBIA
01-2019
Bachelors Honors Degree - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
01.2010
National Higher Diploma - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
01.2008
Grade 12 IGCSE’s - English, Oshindonga, Biology, Geography, Mathematics, Physical science
MWAALA HIGH SCHOOL
01.2004
Skills
- Planning
- Revenue/Sales analytics
- Data analysis
- Communication
- Negotiation
- Research
- Project coordination
- Quality assurance
- Project finance
- Microsoft Office (Word, Excel, PowerPoint, and Access)
- Financial systems (Solar, Pastel, and Finstel)
Certification
- Chartered Development Finance Analyst (CDFA) -27729397
References
- Olivia Heita (Ms), Manager: Commercial Services, Erongo RED, 064 – 201 9415, Walvis Bay
- Roswitha Kaura (Ms), Human Resource Manager, Municipality of Omaruru, 064 57 0028, Omaruru
- David Lambert (Mr.), Chief Executive Officer, Gibeon Village Council, 063 – 251 014, Gibeon
Timeline
Superintendent: Billing & Customer Services
Erongo RED
08.2018 - Current
Assistant Financial Accountant
Erongo RED
12.2014 - 07.2018
Management/GL Accountant
Municipality of Omaruru
11.2010 - 11.2014
Accountant
Gibeon Village Council
01.2008 - 10.2010
Master of Philosophy - Development Finance
UNIVERSITY OF STELLENBOSCH
Master of Business Administration - MBA Finance
UNIVERSITY OF NAMIBIA
Bachelors Honors Degree - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
National Higher Diploma - Finance Management
INTERNATIONAL UNIVERSITY OF MANAGEMENT
Grade 12 IGCSE’s - English, Oshindonga, Biology, Geography, Mathematics, Physical science
MWAALA HIGH SCHOOL
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