Trevor Camm
Windhoek
Summary
Demonstrated expertise in managing large-scale IT deployment projects, ensuring minimal downtime and seamless operational continuity. Successfully facilitated remote work transitions, enhancing team performance and service delivery in high-pressure environments. Proven ability to collaborate with internal teams and vendors to achieve project objectives ahead of schedule.
Overview
22
22
years of professional experience
Work History
Senior Field Service Engineer
FNB Namibia
05.2019 - Current
- Joined FNB Namibia in 2019 as part of COVID-19 Response Team, facilitating rapid nationwide transition for employees to secure work-from-home environment.
- Configured, upgraded, and deployed laptops and desktop computers, ensuring seamless access to Microsoft Teams, banking applications, company servers, customer data, and other critical business systems.
- Delivered end-user training and technical support, enabling staff to effectively work remotely while maintaining business continuity.
- Played a key role in the major integration project between FNB Namibia and FNB South Africa as part of a five-member specialist team.
- Led workstation migrations by upgrading or replacing hardware, migrating user profiles, changing domains, backing up and restoring user data, and configuring new user environments.
- Contributed to completing the Namibia–South Africa integration project in under six months, significantly ahead of the original 18-month project timeline.
- Provided dedicated technical support to FNB Call Centre, ensuring maximum uptime of computers, headsets, telephony systems, and business-critical software for approximately 300 employees.
- Diagnosed and resolved hardware, software, network, and user-related issues while maintaining high service levels in a fast-paced, customer-focused environment.
- Collaborated with internal IT teams, project managers, and business stakeholders to deliver large-scale IT projects and system upgrades, contributing to continuous operational support.
Senior Field Service Engineer
PCCS (Paradise Computer Consultancy Service)
05.2019 - 01.2022
- Installed, configured, maintained, troubleshot, deployed, and supported IT infrastructure and software solutions for major banking clients, including FNB, Nedbank, and Bank Windhoek.
- I provided technical leadership, managed large-scale deployment projects, and ensured minimal downtime across multiple branch locations.
- Led the nationwide replacement of outdated FNB computer systems to meet new security and compliance requirements.
- Provided dedicated IT support for five FNB branches, facilitating high system availability for approximately 400 employees.
- Successfully coordinated the relocation of 270 workstations during the FNB Momentum Branch renovation project, including the installation and configuration of PCs, printers, LAN phones, and network connectivity.
- Led a team of four technicians during a nationwide banking system failure, coordinating the backup of user data, operating system reloads, and system recoveries for approximately 950 computers within one month.
- Played a key role in FNB's COVID-19 remote work readiness initiative by preparing employee devices, configuring secure remote access, and supporting the transition to work-from-home operations.
- Delivered advanced technical support and infrastructure services during the assignment at FNB Head Office.
- Managed support, installation, configuration, maintenance, and lifecycle management of desktops, laptops, printers, software, and peripheral devices to ensure operational efficiency.
- Executed preventative maintenance, fault diagnosis, hardware repairs, and software troubleshooting to maintain business continuity.
- Installed, configured, and maintained digital media display systems, media boxes, CCTV systems, and related software across multiple banking branches.
- Delivered exceptional customer support while meeting strict service level agreements (SLAs) in a high-pressure banking environment.
Site Supervisor, IT Admin
City Granite
06.2014 - 12.2018
- Managed the day-to-day operation and maintenance of the organization's IT infrastructure, ensuring the reliability of servers, printers, email systems, backups, CCTV surveillance, and end-user devices.
- Oversaw IT infrastructure operations, including computers, printers, email servers, and CCTV systems.
- Administered on-site and off-site backup solutions to maintain business continuity and data security.
- Administered on-site and off-site backup and disaster recovery processes.
- Diagnosed and resolved hardware, software, network, and CCTV issues to maintain operational continuity.
- Installed, configured, and maintained IT equipment and security systems.
- Executed system imaging, deployed hardware, and conducted preventative maintenance to ensure optimal performance.
- Supervised multiple project sites, coordinating staff and resources to complete work safely and efficiently within contractual requirements.
- Managed on-site personnel and directed daily operations to ensure project progress.
- Acted as the primary liaison between clients and on-site teams, maintaining high service standards, enforcing company policies and safety procedures, and ensuring projects were delivered on time.
- Liaised with clients to plan work schedules, ensuring adherence to contractual service levels.
- Enforced health and safety regulations and company policies.
IT Administrator/Senior Technician
PCCS (Paradise Computer Consultancy Service)
09.2009 - 01.2011
- Managed IT administration, technical operations, and staff development, delivering enterprise-level support for FNB Namibia and other clients.
- Led a team of three technicians, delivering infrastructure upgrades, user support, and large-scale IT projects across multiple sites.
- Administered and maintained IT infrastructure, including servers, workstations, network printers, switches, routers, backups, and network services.
- Delivered hardware, software, and network support for FNB Namibia branches, ensuring high system availability and rapid issue resolution.
- Provided on-site IT administration and technical support for Windhoek Gymnasium, ensuring reliable operation of over 120 laptops, 20 thin clients, 12 network printers, and three data servers.
- Planned and implemented network infrastructure upgrades, security improvements, and system migrations.
- Managed staff training, technical development, and marketing initiatives while supervising a team of three technicians.
- Executed nationwide IT projects, including Windows and Microsoft Office upgrades, antivirus deployments, email migration from Lotus Notes to Microsoft Outlook, PGP laptop encryption, and asset auditing with barcode implementation, enhancing system performance across branches.
- Led the migration of Windhoek Gymnasium from a workgroup environment to a secure Windows domain, improving network security and user management.
- Configured and deployed branch automation servers, payment PIN pad infrastructure, and multimedia presentation systems across FNB Namibia branches.
I.T. Technician
Nedbank Namibia
04.2007 - 08.2009
- Provided technical support across the Nedbank Namibia group, delivering helpdesk, remote, and on-site support to ensure high system availability and user satisfaction.
- Provided first- and second-line technical support via Track-IT and remote management tools for users across Nedbank group.
- Supported and maintained Windows-based desktops, enterprise banking systems, and core IT infrastructure.
- Installed, configured, maintained, and troubleshot Windows 2000/XP desktops, hardware, software, and network-related issues.
- Administered Active Directory, network services, enterprise backup solutions, and data recovery processes to ensure business continuity.
- Supported critical banking platforms, including the Temenos Globus Banking System (UNIX-based), EFT Namclear processing, and various banking applications.
- Managed operational responsibilities for Namclear processing, PGP data encryption, Microsoft Exchange, SharePoint, and Accpac/D-Bit systems.
- Ensured secure, reliable, and compliant IT operations in a high-availability banking environment.
I.T. Technician
PCCS (Paradise Computer Consultancy Service)
01.2005 - 03.2007
- Provided comprehensive on-site and remote IT support to FNB Namibia under the PCCS managed services contract, ensuring the reliable operation of critical banking systems and infrastructure across multiple branches.
- Provided first- and second-line support for desktops, laptops, printers, Windows servers, and Microsoft Exchange to ensure seamless user operations.
- Diagnosed and resolved hardware, software, network, and connectivity issues, minimizing downtime and ensuring business continuity.
- Installed, configured, upgraded, and maintained computer hardware, software, operating systems, and peripheral devices.
- Deployed new PCs, laptops, printers, and other IT equipment, including system upgrades and technology refresh projects.
- Supported LAN/WAN environments, network devices, TCP/IP connectivity, and Active Directory user administration.
- Executed preventative maintenance, system health checks, and routine hardware replacements, enhancing system reliability and performance.
- Assisted end users with Microsoft Windows, Microsoft Office, email, printing, and business applications.
- Documented service activities accurately and adhered to Service Level Agreements (SLAs), ensuring high standards of customer service delivery.
Education
CompTIA courses -
StackSocial (International Online Classes)
USA01-2026
Cyber Security Management & Operations -
Edubex
United Kingdom, Online01-2026
Honors - Theology
CFCBI
Johannesburg, South Africa12-2015
Bachelors of Theology -
RBI
East London, South Africa12-2013
Bachelor of Information Technology (BIT) -
CTI (Computer Training Institute)
Cape Town, South Africa12-2005
Skills
- Network Administration
- Network Implementation
- Network Configuration
- LAN Configuration
- WANsDiagnosis
- Printer administration
- Desktop assistance works
- Network Printing Admin
- Troubleshooting
- ConfigurWindows Vista& Supportsis
- Windows Server
- Desktop Deployment
- Laptop Deployment
- Windows Installation
- Windows Configuration
- Windows Server
- Windows 10
- Windows 11
- Windows 8
- Windows 7
- Server
- Windows XP
- Windows 2000
- Windows 95/98
- Antivirus solutions
- Antivirus Software
- Exchange
- Software setup
- Hardware setup
- Upgrades
- Configuration
- Administration
- Client support
- Tech support
- Remote support
- Configuration
- Administration
- Internet configuration
- Email configuration
- Troubleshooting
- File Server Admin
- User administration
- Group administration
- Organizational Unit Admin
- Object permissions
- Proactive maintenance
- Hardware Troubleshooting
- Software Troubleshooting
- Data protection
- Data restoration
- IT Infrastructure Support
- Branch Automation
- Basic Network Cabling
- Network Cards
- Motherboard Installation
- Processor Installation
- Memory Installation
- Portable Systems
- Surveillance Systems
- Media Display Systems
- Media and Topologies
- Protocols and Standards
- MS Word
- Microsoft Excel
- MS Access
- MS PowerPoint
- MS Project
- MS Visio
- MS Outlook
- Spreadsheet Applications
- Internet Explorer
- Financial Technology
- Project management
- Team Leadership
- Project management
- Team Leadership
- Surveillance Systems
- Media Display Systems
- Client support
- Tech support
- Financial Technology
- Remote support
Personal Comments
I am a dedicated and results-driven IT professional with a genuine passion for technology and continuous learning. My curiosity and commitment to staying current with emerging technologies enable me to adapt quickly to new challenges and deliver effective technical solutions in fast-paced environments. With extensive hands-on experience in IT infrastructure, end-user support, hardware and software deployment, troubleshooting, and technical leadership, I have developed a strong technical foundation supported by excellent analytical and problem-solving skills. I thrive in dynamic environments where I can apply my expertise while continuously expanding my knowledge. I am committed to delivering exceptional service, building strong professional relationships, and contributing positively to organisational success. I work well independently and as part of a team, and I enjoy mentoring colleagues, sharing knowledge, and helping others develop their technical skills. My leadership experience, combined with strong communication and interpersonal abilities, allows me to collaborate effectively across all levels of an organisation. I am highly motivated, dependable, and driven by achieving results. I take pride in maintaining high professional standards and representing my employer with integrity and professionalism. My goal is to contribute to an organisation that values innovation, excellence, and continuous improvement while providing opportunities for ongoing professional growth and development.
Personal Experiences
- PCCS (PARADISE COMPUTER CONSULTANCY SERVICE), Throughout my career at PCCS, I developed strong technical, leadership, and management skills while supporting enterprise clients in demanding environments. As the company expanded, I took on key leadership responsibilities, including training and mentoring technicians, managing daily operations, and ensuring the successful delivery of IT services. After returning to PCCS following my time at Nedbank Namibia, I applied enhanced management, problem-solving, and conflict-resolution skills gained in the banking sector to improve service delivery and team performance. While permanently based at FNB, I collaborated with internal IT teams and multiple vendors to deliver large-scale infrastructure and workplace technology projects, including critical COVID-19 remote work initiatives. I consistently demonstrated a strong work ethic, leadership under pressure, and a commitment to ensuring business continuity by providing timely technical support and exceeding project expectations.
- NEDBANK NAMIBIA, Developed strong technical, problem-solving, and teamwork skills while supporting Nedbank Namibia's IT infrastructure as part of a four-member IT team. Provided day-to-day support for workstations, servers, printers, and networked devices, including installations, configuration, maintenance, software updates, system backups, and troubleshooting. Assisted with IT audits, infrastructure projects, and ensured the reliable execution of critical Namclear processing cycles five times daily. Joined the organization as a Junior Technician and, through consistent performance and technical expertise, earned promotion to IT Technician within two years. Held the Technician position for nine months before pursuing a new opportunity with PCCS.
- FNB NAMIBIA, Provide advanced technical support and maintain the reliability of business-critical IT infrastructure across First National Bank Namibia. Mentor and train nine interns and two Field Service Engineers, strengthening technical expertise and supporting the development of high-performing teams. Serve as the technical lead for the bank's annual CEO, Board Member, and Shareholder Meetings, managing end-to-end IT planning and support for Head Office, off-site, and nationwide venues. Design and deploy secure mobile technology solutions that replicate the Head Office environment, ensuring seamless business operations and executive-level user experiences regardless of location. Administer and support critical enterprise applications, including Connect Me, Communix, Nitro, MetaBuilder, and CaseWare, ensuring system availability, rapid issue resolution, and minimal business disruption. Recognised as a trusted technical advisor to executive leadership for consistently delivering reliable, high-quality IT services, building strong stakeholder relationships, and providing responsive support for high-priority events and mission-critical operations.
Timeline
Senior Field Service Engineer
FNB Namibia
05.2019 - Current
Senior Field Service Engineer
PCCS (Paradise Computer Consultancy Service)
05.2019 - 01.2022
Site Supervisor, IT Admin
City Granite
06.2014 - 12.2018
IT Administrator/Senior Technician
PCCS (Paradise Computer Consultancy Service)
09.2009 - 01.2011
I.T. Technician
Nedbank Namibia
04.2007 - 08.2009
I.T. Technician
PCCS (Paradise Computer Consultancy Service)
01.2005 - 03.2007
CompTIA courses -
StackSocial (International Online Classes)
Cyber Security Management & Operations -
Edubex
Honors - Theology
CFCBI
Bachelors of Theology -
RBI
Bachelor of Information Technology (BIT) -
CTI (Computer Training Institute)