tracy masule
Windhoek, Khomas
Summary
Resourceful call operator with strong verbal communication skills,ability to multitasking and work under pressure. Best in switchboard operator to address customers quickly,transfer calls accurately and minimize hold times. Customer focused listener, skilled at resolving issues and explain company information with courtesy.
Overview
8
8
years of professional experience
Work History
Teller
SBV
Windhoek , Namibia
09.2018 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Award Officer
NASFAF
Windhoek , Namibia
01.2017 - 02.2017
- Ensuring that all students applying for the loan meet the NASFAF funding criteria and all required documents are handed in for validation.
- Other duties include configuration of network, troubleshooting of transmission facilities, ensuring quality customer service; and providing support to user.
Education
Degree in Business Information Systems - Business Information Systems
International University of Management
Windhoek09-2016
High School Diploma -
Jakob Marengo Secondary School
Windhoek11-2010
Skills
- Cash Handling
- Customer Relationship Building
- Financial Analysis
- Financial Advising
Languages
English
Advanced
C1
Silozi
Advanced
C1
Timeline
Teller
SBV
09.2018 - Current
Award Officer
NASFAF
01.2017 - 02.2017
Degree in Business Information Systems - Business Information Systems
International University of Management
High School Diploma -
Jakob Marengo Secondary School
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