Tonateni Twelitegamena Wetutala Iiyambo
Okahao,Omusati
Summary
Date of Birth: 14 June 1992
Identification Number: 92061400237
Gender: Male
Nationality: Namibian
Health Condition: Excellent
Dynamic Senior Travel Designer with a proven track record at Wilderness Safaris, enhancing client satisfaction through creative problem-solving and structured planning. Excelled in developing innovative travel solutions, leading teams, and boosting efficiency. Expert in multitasking with a keen eye for detail, ensuring seamless travel experiences. Demonstrated adaptability and excellent communication, fostering significant client and team relationships.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Senior Travel Designer
Wilderness
Windhoek, Khomas
10.2023 - Current
- Designing and delivering high-quality itineraries and information under tight deadlines, ensuring client satisfaction.
- Booking Reservations
- Arranging bookings through third-party providers and at Wilderness properties.
- Managing quoting and invoicing processes.
- Handling 24 hour-emergency duty phone.
- Backing up colleagues while on leave.
- Assisting with suggestions to improve customer satisfaction and achieve measurable results.
- Participating in brainstorming sessions to generate new ideas (itineraries) for product and service improvements.
- Working directly with clients and agents via email, phone, and in person to collect information to create their preferred itineraries.
- Supervision role for junior and intermediate travel designers, assisting them to grow in their role.
- Maintaining meticulous standards to ensure no discrepancies in client files.
- General administration duties.
- Performing other duties as required by the supervisor.
- Providing advice on operational processes, organizational changes, and other areas of improvement.
- Conducting guests and agents meet-and-greets.
Intermediate Consultant
Wilderness Safaris
Windhoek, Khomas
10.2019 - 10.2023
- Booking Reservations
- Organizing comprehensive tour itineraries for maximum client satisfaction.
- Developing and implementing customized strategies to meet client needs.
- Quoting and invoicing (Groups and FITs).
- Handling 24 hour-emergency duty phone.
- Backing up colleagues while on leave.
- Maintaining and growing one's own customer base.
- Professional and efficient stakeholder communication and liaison.
- General administration duties.
- Performing other duties as required by the supervisor.
- Provided advice on operational processes, organizational changes, and other areas of improvement.
Junior Consultant
Wilderness Safaris
Windhoek, Khomas
10.2017 - 10.2019
- Booking Reservations
- Tour planning
- Quoting and invoicing (Groups and FITs).
- Maintaining and growing one's own customer base.
- General administration duties.
- Assisted intermediate and senior consultants with their work which helped me learn how to do the work with urgency and importance.
- Backing up colleagues while on leave.
- Performing other duties as required by the supervisor.
- Prioritized tasks according to urgency and importance for optimal productivity.
- Took initiative in learning about latest industry trends keeping the consultancy practice updated.
- Handled sensitive information confidentially maintaining high standards of professionalism.
Junior Consultant
African Eagle
Windhoek, Khomas
03.2017 - 10.2017
- Tour planning together with the senior consultants.
- Provided feedback to the senior consultant on booking requests.
- Assisted intermediate consultants on bookings to ensure that work is completed in a timely manner.
- Worked closely with senior consultants which helped me learn how to do the work with urgency and importance.
- Making Accommodation Reservations.
- Fleet management
- General Administrative duties
Intern
The Kangaroo Travel
Windhoek, Khomas
08.2013 - 05.2014
- Tour planning
- Fleet management
- Administrative duties: Answering phone calls and filing
- Accompanying tour guide on day tours
Education
Bachelor of Marketing Honours - Marketing
Namibia University of Science and Technology
Windhoek, Namibia 02.2023 - 10.2024
Bachelor in Travel & Tourism Management - Travel and Tourism Management
Namibia University of Science And Technology
Windhoek, Namibia 02.2011 - 04.2015
Grade 12 -
Negumbo Senior Secondary School
01.2006 - 12.2010
Skills
- Excellent communication
- Creative Problem Solving
- Innovative
- Ability to effectively plan
- Independent Work Proficiency
- Adaptability to Diversity
- Excellent Communication Abilities
- Problem-Solving Skills
- Teamwork skills
- Superb eye for detail
References
- Mrs Nathaly Ahrens, Travel Manager, Wilderness, +264 61-274 500, +264 81-1286963, nathalya@wildernessdestinations.com
- Mrs Constance Kangumine, Reservation Manager, Wilderness, +264 61-274 500, +26481-1496835, constancet@wildernessdestinations.com.na
Timeline
Senior Travel Designer
Wilderness
10.2023 - Current
Bachelor of Marketing Honours - Marketing
Namibia University of Science and Technology
02.2023 - 10.2024
Intermediate Consultant
Wilderness Safaris
10.2019 - 10.2023
Junior Consultant
Wilderness Safaris
10.2017 - 10.2019
Junior Consultant
African Eagle
03.2017 - 10.2017
Intern
The Kangaroo Travel
08.2013 - 05.2014
Bachelor in Travel & Tourism Management - Travel and Tourism Management
Namibia University of Science And Technology
02.2011 - 04.2015
Grade 12 -
Negumbo Senior Secondary School
01.2006 - 12.2010
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