Titus Mundinda
Doasa Hammerstein Africa - Hammerstein Africa
Rundu
5
Languages
27
years of professional experience
Experienced Front Office and Front of House Supervisor with a background in hospitality operations, guest service, and daily team coordination. Skilled in reservations, cash handling, billing accuracy, and multitasking under pressure. Focused on improving guest satisfaction, reducing wait times, and supporting seamless service delivery.
Work History
Front of House Supervisor
3 Months- Supervised front of house team to maintain smooth guest service and daily floor operations.
- Coordinated seating, reservations, and guest flow to reduce waiting times and improve service consistency.
- Resolved guest concerns promptly, maintaining professional service standards and positive customer experiences.
- Liaised with kitchen and support teams to coordinate orders, special requests, and service timing.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
Front Office Supervisor
11 Months- Supervised front office operations, ensuring smooth guest check-in and check-out procedures.
- Coordinated reservation updates and room allocation with housekeeping and reservations teams.
- Resolved guest complaints promptly, maintaining service standards and professional communication.
- Monitored front desk cash handling, billing accuracy, and daily reconciliation reports.
- Liaised with departments to support seamless guest experiences and operational efficiency.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Kitchen assistant - breakfast preparations
Front Office Supervisor
10 Months- Maintained accurate guest records, correspondence, and front office documentation.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Supervised front office operations, ensuring smooth guest check-in and check-out procedures.
- Liaised with departments to support seamless guest experiences and operational efficiency.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front of House Supervisor
5 Years- Mostly involved in the staff shop
Front of House Supervisor
1 Year 1 Month- Managed cash handling, bill accuracy, and payment processing to support reliable daily reconciliation.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Involved in the sales and operations of the curio shop
Front of House Staff Member
2 Years 2 Months- Welcomed guests, managed check-in and check-out, and delivered attentive front-desk service
- Coordinated reservations, room allocations, and arrival details to support seamless lodge operations
- Resolved guest inquiries promptly, maintaining professional communication and service standards
- Processed payments, issued receipts, and balanced front-desk transactions accurately
- Liaised with housekeeping and restaurant teams to ensure readiness for guest arrivals
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Involved in the sales and operations of the Curio shop
Barman & Sundowner Guide
5 Years 7 Months- Prepared cocktails, wines, and beers to maintain consistent beverage quality and presentation.
- Served guests promptly while delivering attentive, professional bar service.
- Monitored bar stock and restocked glassware, mixers, and garnishes throughout service.
- Processed cash and card transactions accurately using point-of-sale systems.
- Adhered to hygiene, safety, and responsible alcohol service standards.
- Assisted with opening and closing duties, including setup, breakdown, and replenishment.
- Supported management in the planning and execution of promotional events to attract new customers.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
Food & Beverage Operational Assistant
4 Years- Coordinated daily food and beverage operations across lodge dining, bar, and guest service areas.
- Supervised service readiness, ensuring tables, buffets, and beverage stations met lodge standards.
- Managed inventory controls for stock rotation, ordering support, and supplies reconciliation.
- Trained service staff on guest service procedures, hygiene standards, and operational workflows.
- Streamlined opening and closing procedures for kitchen, bar, and dining operations.
- Managed cash transactions accurately, ensuring financial integrity within the establishment.
- Guide - Bushman Walk Activity
Education
High School Diploma
Skills
Workplace safety
Hospitality industry
Guest relations
Task delegation
Staff supervision
Policy enforcement
Upselling strategies
Point of sale systems
Multitasking ability
Excellent communication
Reliability
Decision-making
Additional Information
References
Edward Sikerete
Maria Nwengere Secondary School
Saar Porteus
Doasa Hammerstein Africa Lodge
0811282797
Gondwana Collections
Silke Ahrens
061 427238
Languages
German
Full Professional
English
Full Professional
Afrikaans
Full Professional
Oshiwambo
Full Professional
Rukwangali
Native or Bilingual
Timeline
Front of House Supervisor
Doasa Hammerstein Africa - Hammerstein Africa
07.2026 - CurrentRead More
Front Office Supervisor
Ocean House - Daosa Hammerstein Africa
08.2025 - 07.2026Read More
Front Office Supervisor
Desert Hills - Daosa Hammerstein Africa
09.2024 - 07.2025Read More
Front of House Supervisor
Doasa Hammerstein Africa - Hammerstein
05.2014 - 05.2019Read More
Front of House Supervisor
Gondwana Collection - Namushara River Lodge
02.2013 - 03.2014Read More
Front of House Staff Member
Gondwana Collection - Damara Mopane Lodge
10.2010 - 12.2012Read More
Barman & Sundowner Guide
Gondwana Collections - Canon Village
02.2005 - 09.2010Read More
Food & Beverage Operational Assistant
Leading Lodges of Africa - Intu Africa Game Lodge
03.2000 - 03.2004Read More
Maria Mwengere Senior Secondary School
High School Diploma
Read More
Reading, school Tours, watching soccer and associating with friends
I enjoying doing all of these activities with my friends